USPS EXAM 421 WINDOW CLERK FOR THE UNITED STATES
POSTAL SERVICE NEWEST 2024 ACTUAL EXAM COMPLETE
200 QUESTIONS AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) |ALREADY GRADED A+(2025)
What are the three P's that influence customer perception -
ANSWER-Personal, Professional, Postal
What does G.I.S.T. stand for - ANSWER-Greet, Inquiry, Suggest,
and Thank Words that generate a negative feeling - ANSWER-
Trigger Words
Words that make us feel relaxed and composed - ANSWER-
Calming Words
What does POS stand for - ANSWER-Point of Service
Box - ANSWER-20th day
on this day the PO Box is returned to sender - ANSWER-11th
day
When customer goes on vacation the post office can hold their
mail for a max of
,- ANSWER-30 days
What class of mail does the PO have a monopoly on -
ANSWER-Mailing services
Perceptions is _____________ - ANSWER-reality
What is the time limit that COD undeliverable packages can be
held for - ANSWER-30 days
Certified Mailing may be only used with what type of mail class
- ANSWER-First Class or Priority
Provides preferential handling to the extent practicable in
dispatch it does not provide preferential delivery usually used
for honey bees live poultry - ANSWER-Special Handling
What does RCE stand for - ANSWER-Retail Customer
Experience
How many bait many orders does the SSA get assigned to and
where are they kept - ANSWER-3 and they are kept under the
largest currency bill in the draw Units with Individual
, accountability have fixed credits/stamps and are audited how
often - ANSWER-every 4 months
Max weight for a 1st class letter - ANSWER-13 oz
PS Form 3849 - ANSWER-Delivery Notice/Reminder/Receipt
How often is the Postal bulletin printed - ANSWER-Bi-weekly
Where do we find a list of lost or stolen MO (money orders) -
ANSWER-Postal Bulletin and POS
Postal Service___________ are available online and provide
guidance on regulations for
domestic/international/administrative/personnel fields support?
- ANSWER-Directives
PS Form 153 - ANSWER-Signature Confirmation
PS Form 152 - ANSWER-Delivery Confirmation
How often is the Retail floor stocked - ANSWER-Bi-weekly
Bears only stamps as postage weights more than 13 oz and
was not excepted at retail counter. - ANSWER-Anonymous Mail
POSTAL SERVICE NEWEST 2024 ACTUAL EXAM COMPLETE
200 QUESTIONS AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) |ALREADY GRADED A+(2025)
What are the three P's that influence customer perception -
ANSWER-Personal, Professional, Postal
What does G.I.S.T. stand for - ANSWER-Greet, Inquiry, Suggest,
and Thank Words that generate a negative feeling - ANSWER-
Trigger Words
Words that make us feel relaxed and composed - ANSWER-
Calming Words
What does POS stand for - ANSWER-Point of Service
Box - ANSWER-20th day
on this day the PO Box is returned to sender - ANSWER-11th
day
When customer goes on vacation the post office can hold their
mail for a max of
,- ANSWER-30 days
What class of mail does the PO have a monopoly on -
ANSWER-Mailing services
Perceptions is _____________ - ANSWER-reality
What is the time limit that COD undeliverable packages can be
held for - ANSWER-30 days
Certified Mailing may be only used with what type of mail class
- ANSWER-First Class or Priority
Provides preferential handling to the extent practicable in
dispatch it does not provide preferential delivery usually used
for honey bees live poultry - ANSWER-Special Handling
What does RCE stand for - ANSWER-Retail Customer
Experience
How many bait many orders does the SSA get assigned to and
where are they kept - ANSWER-3 and they are kept under the
largest currency bill in the draw Units with Individual
, accountability have fixed credits/stamps and are audited how
often - ANSWER-every 4 months
Max weight for a 1st class letter - ANSWER-13 oz
PS Form 3849 - ANSWER-Delivery Notice/Reminder/Receipt
How often is the Postal bulletin printed - ANSWER-Bi-weekly
Where do we find a list of lost or stolen MO (money orders) -
ANSWER-Postal Bulletin and POS
Postal Service___________ are available online and provide
guidance on regulations for
domestic/international/administrative/personnel fields support?
- ANSWER-Directives
PS Form 153 - ANSWER-Signature Confirmation
PS Form 152 - ANSWER-Delivery Confirmation
How often is the Retail floor stocked - ANSWER-Bi-weekly
Bears only stamps as postage weights more than 13 oz and
was not excepted at retail counter. - ANSWER-Anonymous Mail
