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WGU C215 STUDY GUIDE – FINAL / ACTUAL TEST QUESTIONS WITH DETAILED VERIFIED ANSWERS / ALREADY GRADED A

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WGU C215 STUDY GUIDE – FINAL / ACTUAL TEST QUESTIONS WITH DETAILED VERIFIED ANSWERS / ALREADY GRADED A Terms in this set (218) Total Quality Management (TQM) Philosophy 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. pro...

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WGU C215 STUDY GUIDE – FINAL / ACTUAL TEST
QUESTIONS WITH DETAILED VERIFIED ANSWERS /
ALREADY GRADED A

Terms in this set (218)

Total Quality Management 1. customer focus
(TQM) Philosophy 2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality

Process Capability Index Basic function of Six Sigma. Measures the process potential
(Cpk) and performance of processes. The higher the range of Cpk,
the improved is the ability of the process to complete its
necessities.

Six Sigma A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in
any process - from manufacturing to transactional and from
product to service.

Design Capacity The theoretical maximum output of a system in a given period
under ideal conditions.

proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many
Location Analysis other factors.

The technique for determining location decisions.

,Line Processes A type of process used to produce a large volume of a
standardized product.

■ Limited customization and high volume

Batch Processes A type of process used to produce a small number of products
in groups or batches based on customer orders or
specifications.

■ High customization moderate volume

Project Processes A type of process used to make a one-at-a-time product
exactly to customer specifications.

■ Most custom and lowest volume

Continuous Processes A type of process that operates continually to produce a
high volume of a fully standardized product.

- No customization and as high a volume as possible

Bottleneck Longest task in the process.

Flexible Manufacturing A type of automated system that combines the flexibility of
System (FMS) intermittent operations with the efficiency of continuous
operations.

Output/Input Control A technique for monitoring the flow of jobs between work
centers.

Value-Added The net increase created during the transformation of inputs
into final outputs.

Layouts that combine characteristics of process and product
layouts.

Hybrid Layouts
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts

, Relationship Chart (REL) Table that reflects opinions of managers with regard to the
importance of having any two departments close together.

Rectilinear Distance The shortest distance between two locations using north-south
and east-west movements.

From-To Matrix Table that gives the number of trips or units of product
moved between any pair of departments.

Block Plan Schematic showing the placement of resources in a facility.

Mean Observed Times The average of the observation times for each of the work
elements.

Normal Time The mean observed time multiplied by the
performance rating factor by the frequency of
occurrence.

Standard Time The length of time it should take a qualified worker using
appropriate process and tools to complete a specific job,
allowing time for personal fatigue and unavoidable delays.

Just-in-Time (JIT) A philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement.
Based on a "pull" system rather than a "push" system. The
three elements are just-in-time manufacturing, total quality
management, and respect for people.

Kanban card A card that specifies the exact quantity of product that
needs to be produced.

Supplies materials or services directly to the processing
facility.

Tier One Suppliers These are the suppliers that put products in specific containers or
packages.

Internal Functions companies

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Exam (elaborations)

WGU C215 STUDY GUIDE – FINAL / ACTUAL TEST QUESTIONS WITH DETAILED VERIFIED ANSWERS / ALREADY GRADED A

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