SIA - CONFLICT MANAGEMENT MOCK TESTS
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) ||ALREADY
GRADED A+||NEWEST VERSION
Quiz: what would be the best way to talk/communicate in a conflict situation?
Ans: Speak clearly and in a controlled way and only state the facts
Quiz: Why is it important to have a workplace violence policy?
Ans: So employees know the standards of behavior that are acceptable and
unacceptable
Quiz: A common trigger of aggression is when a person:
Ans: Loses face
Quiz: Which of these factors is most likely to inhibit an angry response?
Ans: Having strong personal values
Quiz: The main way in which managing customer expectations reduces the
risk of conflict is that it:
o
o
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, Ans: Keeps the situation calm and stops customers getting frustrated
Quiz: What is a recognised response in a person who feels threatened?
Ans: Their hearing tunes into the threat
Quiz: What is the final stage in the escalation of a conflict situation?
Ans: Violence
Quiz: Which of these are considered when using P-O-P in a dynamic risk
assessment?
Ans: Person, object, place
Quiz: Which of these is a non-verbal way of signalling non-aggression?
Ans: Gesturing with open palms
Quiz: Which of these is recognised as being a way of overcoming
communication barriers?
o
o
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QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) ||ALREADY
GRADED A+||NEWEST VERSION
Quiz: what would be the best way to talk/communicate in a conflict situation?
Ans: Speak clearly and in a controlled way and only state the facts
Quiz: Why is it important to have a workplace violence policy?
Ans: So employees know the standards of behavior that are acceptable and
unacceptable
Quiz: A common trigger of aggression is when a person:
Ans: Loses face
Quiz: Which of these factors is most likely to inhibit an angry response?
Ans: Having strong personal values
Quiz: The main way in which managing customer expectations reduces the
risk of conflict is that it:
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
, Ans: Keeps the situation calm and stops customers getting frustrated
Quiz: What is a recognised response in a person who feels threatened?
Ans: Their hearing tunes into the threat
Quiz: What is the final stage in the escalation of a conflict situation?
Ans: Violence
Quiz: Which of these are considered when using P-O-P in a dynamic risk
assessment?
Ans: Person, object, place
Quiz: Which of these is a non-verbal way of signalling non-aggression?
Ans: Gesturing with open palms
Quiz: Which of these is recognised as being a way of overcoming
communication barriers?
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
