12/6/23,490: Test49bank49for49MGMT4911th49Edition49by49Ch
12 uck49Williams
Name: Class: Date:
01:49Management
Test49bank49for49MGMT4911th49Edition49by49Chuck49
Williams
1. is49defined49as49getting49work49done49through49others.
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER:4 9 c
2. When49Ruth49was49hired49by49Graham49Services49Inc.49to49head49its49customer49service49opera
tions,49she49was49told49that49her49role4 9 involved49supervising49the49work49of49her49employees4
9and49ensuring49that49they49did49their49jobs49well.49Ruth's49job49is49related49to:
a. marketing.
b. recruitment.
c. management
.
d. finance.
ANSWER:4 9 c
3. At49Troysten49Inc.,49a49construction49company,49Edwin's49job49responsibilities49include49monitoring49t
he49work49carried49out49by49the4 9 company's49site49engineers.49He49is49also49responsible49for49ensuri
ng49that49all49the49engineers49are49provided49with49ample49guidance49and4 9 supervision49so49that49the
y49can49perform49all49the49assigned49tasks49to49the49best49of49their49ability.49In49the49given49scenari
o,49Edwin's49job49is4 9 related49to49 .
a. accounting
b. sales
c. managemen
49t
d. production
ANSWER:4 9 c
4. Relish49Inc.49is49a49fruit49juice49manufacturing49company.49The49company49ensures49that49raw49mate
rials49are49fully49utilized.49It49also4 9 makes49sure49that49minimal49waste49is49produced.49The49juice49
extracting49and49packaging49units49of49the49company49are49designed49in49such4 9 way49that49the49qualit
y49of49its49products49is49maintained49with49minimal49costs.49Relish49is49involved49in49achieving49
.
a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER:4 9 b
5. Trent49Automobiles49Inc.49was49expecting49a49large49shipment49of49scrap49metal49a49week49earlier.49
As49the49shipment49did49not49arrive49on4 9 time,49the49supply49manager49at49Trent49Automobiles49was
49forced49to49place49another49order49for49the49same49quantity49of49scrap49metal4 9 from49a49local49
manufacturer.49As49a49result,49its49car49manufacturing49processes49got49delayed49and49expenses49increas
ed.49In49this4 9 scenario,49Trent49Automobiles49is49demonstrating49a49lack49of49 .
a. synergy
Copyright 49Cengage49Learning.49Powered49by49Cognero.
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12 uck49Williams
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,12/6/23,490: Test49bank49for49MGMT4911th49Edition49by49Ch
12 uck49Williams
Name: Class: Date:
01:49Management
b. disintermediatio
49n
c. automation
d. efficiency
ANSWER:4 9 d
6. To49reduce49manual49errors,49Debronth49Inc.,49a49machinery49manufacturing49company,49automated49m
ost49of49its49production4 9 processes49using49Computer49Numeric49Control49(CNC)49machines.49This49re
duced49the49labor49cost,49wastage49of49raw49materials,49and4 9 rejection49of49finished49goods49due49to
49quality49issues.49In49the49context49of49management,49the49automation49of49production49processes49at4
9 Debronth49Inc.49exemplifies49 .
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER:4 9 b
7. involves49accomplishing49tasks49that49help49fulfill49organizational49objectives.
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchmen
49t
ANSWER:4 9 a
8. Venus49Diner,49a49fast49food49restaurant,49has49installed49two49additional49billing49counters49to4
9reduce49waiting49time49for49its4 9 customers.49This49has49helped49the49restaurant49improve49its49c
ustomer49service49and49satisfaction.49This49scenario49illustrates49that4 9 Venus49Diner49is49striving49
for49 .
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER:4 9 a
9. Calverd49Bank49was49one49of49the49first49banks49to49open49a49branch49in49the49rural49county49o
f49Shirles.49Even49after49many49other49banks4 9 opened49their49branches49in49Shirles,49Calverd49Bank
49continues49to49have49the49biggest49market49share49because49of49its49excellent4 9 customer49service.
49In49the49context49of49management,49the49Shirles49branch49of49Calverd49Bank49illustrates49 .
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER:4 9 d
10. Providing49a49great49shopping49experience49to49customers49is49one49of49the49important49objectives49
of49Purple49Fashions49Inc.,49a4 9 clothing49store.49To49achieve49this49objective,49the49company49has49a
49team49of49committed49customer49service49professionals,49whose49job
Copyright 49Cengage49Learning.49Powered49by49Cognero.
Page4
92
about:blank 3/35
, 12/6/23,490: Test49bank49for49MGMT4911th49Edition49by49Ch
12 uck49Williams
Name: Class: Date:
01:49Management
is49to49ensure49that49customers49get49exactly49what49they49want.49This49scenario49illustrates49that49Purp
le49Fashions49is49trying49to49achieve
.
a. organizational49commitment
b. employee49productivity
c. employee49satisfaction
d. organizational49effectiveness
ANSWER:4 9 d
11. In49the49context49of49management49functions,49which49of49the49following49is49true49of49planning?
a. It49is49one49of49the49best49ways49to49improve49performance.
b. It49is49the49last49function49of49management.
c. It49involves49monitoring49progress49to
ward49goal4 9 achievement.
d. It49involves49hiring49and49leading49workers.
ANSWER:4 9 a
12. Identify49a49true49statement49about49planning.
a. It49is49the49process49of49monitoring49progress49toward49goal49achievement.
b. It49involves49deciding49where49decisions49will49be49made.
c. It49encourages49employees49to49engage49in49behaviors49directly49related49to49goal49accomplishment.
d. It49involves49inspiring49and49motivating49workers49to49work49hard49to49achieve49organizational49go
als.
ANSWER:4 9 c
13. After49Hayworth49Publishers49realized49that49it49was49incurring49losses,49it49set49new49objectives.49
These49objectives49were49to4 9 increase49revenues49by49at49least49five49percent49and49reduce49net49loss
es49by49at49least498049percent49by49the49end49of49the49next49fiscal49year.49In4 9 this49scenario,49whi
ch49of49the49following49management49functions49was49most49likely49involved49in49setting49these49goal
s49and4 9 determining49a49means49for49the49company49to49meet49them?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER:4 9 c
14. Amanda,49the49sales49manager49at49an49e-
commerce49fashion49site,49decides49the49annual,49monthly,49and49weekly49targets49of49all49the4 9 salesp
ersons49in49the49company.49She49sets49these49targets49in49such49a49way49that49the49salespersons49w
ork49toward49achieving49the4 9 organizational49goals.49In49this49scenario,49which49of49the49following49
management49functions49does49Amanda49perform?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER:4 9 c
15. In49the49context49of49management49functions,49organizing49is49about:
about:blank 4/35
12 uck49Williams
Name: Class: Date:
01:49Management
Test49bank49for49MGMT4911th49Edition49by49Chuck49
Williams
1. is49defined49as49getting49work49done49through49others.
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER:4 9 c
2. When49Ruth49was49hired49by49Graham49Services49Inc.49to49head49its49customer49service49opera
tions,49she49was49told49that49her49role4 9 involved49supervising49the49work49of49her49employees4
9and49ensuring49that49they49did49their49jobs49well.49Ruth's49job49is49related49to:
a. marketing.
b. recruitment.
c. management
.
d. finance.
ANSWER:4 9 c
3. At49Troysten49Inc.,49a49construction49company,49Edwin's49job49responsibilities49include49monitoring49t
he49work49carried49out49by49the4 9 company's49site49engineers.49He49is49also49responsible49for49ensuri
ng49that49all49the49engineers49are49provided49with49ample49guidance49and4 9 supervision49so49that49the
y49can49perform49all49the49assigned49tasks49to49the49best49of49their49ability.49In49the49given49scenari
o,49Edwin's49job49is4 9 related49to49 .
a. accounting
b. sales
c. managemen
49t
d. production
ANSWER:4 9 c
4. Relish49Inc.49is49a49fruit49juice49manufacturing49company.49The49company49ensures49that49raw49mate
rials49are49fully49utilized.49It49also4 9 makes49sure49that49minimal49waste49is49produced.49The49juice49
extracting49and49packaging49units49of49the49company49are49designed49in49such4 9 way49that49the49qualit
y49of49its49products49is49maintained49with49minimal49costs.49Relish49is49involved49in49achieving49
.
a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER:4 9 b
5. Trent49Automobiles49Inc.49was49expecting49a49large49shipment49of49scrap49metal49a49week49earlier.49
As49the49shipment49did49not49arrive49on4 9 time,49the49supply49manager49at49Trent49Automobiles49was
49forced49to49place49another49order49for49the49same49quantity49of49scrap49metal4 9 from49a49local49
manufacturer.49As49a49result,49its49car49manufacturing49processes49got49delayed49and49expenses49increas
ed.49In49this4 9 scenario,49Trent49Automobiles49is49demonstrating49a49lack49of49 .
a. synergy
Copyright 49Cengage49Learning.49Powered49by49Cognero.
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12 uck49Williams
4
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91
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12 uck49Williams
Name: Class: Date:
01:49Management
b. disintermediatio
49n
c. automation
d. efficiency
ANSWER:4 9 d
6. To49reduce49manual49errors,49Debronth49Inc.,49a49machinery49manufacturing49company,49automated49m
ost49of49its49production4 9 processes49using49Computer49Numeric49Control49(CNC)49machines.49This49re
duced49the49labor49cost,49wastage49of49raw49materials,49and4 9 rejection49of49finished49goods49due49to
49quality49issues.49In49the49context49of49management,49the49automation49of49production49processes49at4
9 Debronth49Inc.49exemplifies49 .
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER:4 9 b
7. involves49accomplishing49tasks49that49help49fulfill49organizational49objectives.
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchmen
49t
ANSWER:4 9 a
8. Venus49Diner,49a49fast49food49restaurant,49has49installed49two49additional49billing49counters49to4
9reduce49waiting49time49for49its4 9 customers.49This49has49helped49the49restaurant49improve49its49c
ustomer49service49and49satisfaction.49This49scenario49illustrates49that4 9 Venus49Diner49is49striving49
for49 .
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER:4 9 a
9. Calverd49Bank49was49one49of49the49first49banks49to49open49a49branch49in49the49rural49county49o
f49Shirles.49Even49after49many49other49banks4 9 opened49their49branches49in49Shirles,49Calverd49Bank
49continues49to49have49the49biggest49market49share49because49of49its49excellent4 9 customer49service.
49In49the49context49of49management,49the49Shirles49branch49of49Calverd49Bank49illustrates49 .
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER:4 9 d
10. Providing49a49great49shopping49experience49to49customers49is49one49of49the49important49objectives49
of49Purple49Fashions49Inc.,49a4 9 clothing49store.49To49achieve49this49objective,49the49company49has49a
49team49of49committed49customer49service49professionals,49whose49job
Copyright 49Cengage49Learning.49Powered49by49Cognero.
Page4
92
about:blank 3/35
, 12/6/23,490: Test49bank49for49MGMT4911th49Edition49by49Ch
12 uck49Williams
Name: Class: Date:
01:49Management
is49to49ensure49that49customers49get49exactly49what49they49want.49This49scenario49illustrates49that49Purp
le49Fashions49is49trying49to49achieve
.
a. organizational49commitment
b. employee49productivity
c. employee49satisfaction
d. organizational49effectiveness
ANSWER:4 9 d
11. In49the49context49of49management49functions,49which49of49the49following49is49true49of49planning?
a. It49is49one49of49the49best49ways49to49improve49performance.
b. It49is49the49last49function49of49management.
c. It49involves49monitoring49progress49to
ward49goal4 9 achievement.
d. It49involves49hiring49and49leading49workers.
ANSWER:4 9 a
12. Identify49a49true49statement49about49planning.
a. It49is49the49process49of49monitoring49progress49toward49goal49achievement.
b. It49involves49deciding49where49decisions49will49be49made.
c. It49encourages49employees49to49engage49in49behaviors49directly49related49to49goal49accomplishment.
d. It49involves49inspiring49and49motivating49workers49to49work49hard49to49achieve49organizational49go
als.
ANSWER:4 9 c
13. After49Hayworth49Publishers49realized49that49it49was49incurring49losses,49it49set49new49objectives.49
These49objectives49were49to4 9 increase49revenues49by49at49least49five49percent49and49reduce49net49loss
es49by49at49least498049percent49by49the49end49of49the49next49fiscal49year.49In4 9 this49scenario,49whi
ch49of49the49following49management49functions49was49most49likely49involved49in49setting49these49goal
s49and4 9 determining49a49means49for49the49company49to49meet49them?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER:4 9 c
14. Amanda,49the49sales49manager49at49an49e-
commerce49fashion49site,49decides49the49annual,49monthly,49and49weekly49targets49of49all49the4 9 salesp
ersons49in49the49company.49She49sets49these49targets49in49such49a49way49that49the49salespersons49w
ork49toward49achieving49the4 9 organizational49goals.49In49this49scenario,49which49of49the49following49
management49functions49does49Amanda49perform?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER:4 9 c
15. In49the49context49of49management49functions,49organizing49is49about:
about:blank 4/35
