ESTUDYR
IAED ETC CERTIFICATION 2025 EXAM ACTUAL EXAM COMPLETE 200
QUESTIONS WITH DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) / WITH RATIONALES
1. What is required to become a successful emergency telecommunicator?
A) Training and temperament
B) Physical strength
C) Advanced medical knowledge
D) A college degree
Answer: A) Training and temperament
Rationale: Success in emergency telecommunication depends on proper training and the right
temperament to handle high-stress situations.
2. True or False: If a field unit needs assistance, it is usually up to that unit to locate, notify, and
coordinate additional resources.
A) True
B) False
Answer: B) False
Rationale: Emergency telecommunicators (ETCs) are responsible for coordinating resources for field
units.
3. True or False: The IAED enforces its Code of Ethics by withholding or revoking certifications for non-
compliance.
A) True
B) False
Answer: A) True
Rationale: The International Academies of Emergency Dispatch (IAED) ensures ethical standards by
revoking certifications if necessary.
4. What should an ETC do first when faced with an ethical dilemma?
A) Follow personal judgment
B) Follow established protocol, procedure, and policy
,ESTUDYR
C) Ask a colleague for advice
D) Ignore the dilemma
Answer: B) Follow established protocol, procedure, and policy
Rationale: Protocols and policies provide a structured approach to resolving ethical dilemmas.
5. What is a highly defined, structured procedure placed in a reference system called?
A) Policy
B) Protocol
C) Guideline
D) Manual
Answer: B) Protocol
Rationale: Protocols are detailed, structured procedures designed for specific situations.
6. What do the three "P's" refer to?
A) People, places, and things
B) Protocol, procedure, and policy
C) Police, fire, and EMS
D) Preparation, practice, and performance
Answer: B) Protocol, procedure, and policy
Rationale: The three "P's" are foundational elements in emergency communication.
7. How do wireless internet devices (e.g., smartphones) connect to the internet?
A) Ethernet
B) WiFi
C) Bluetooth
D) Satellite
Answer: B) WiFi
Rationale: WiFi is the primary method for wireless internet connectivity.
, ESTUDYR
8. What are cell phone networks divided into?
A) Zones
B) Antennas
C) Cells
D) Towers
Answer: C) Cells
Rationale: Cell networks are divided into cells, each with its own antenna.
9. True or False: Before emergency number technology, callers or operators had to determine which
agency to contact based on location.
A) True
B) False
Answer: A) True
Rationale: Early emergency systems lacked automation, requiring manual routing of calls.
10. What does TDD stand for?
A) Telephone data device
B) Telecommunications device for the deaf
C) Text data device
D) Telecommunication dialing device
Answer: B) Telecommunications device for the deaf
Rationale: TDDs assist individuals with hearing impairments in communication.
11. What does VoIP stand for?
A) Voice over Internet Protocol
B) Voice over Integrated Phone
C) Visual online Internet Protocol
D) Voice over Internal Phone
Answer: A) Voice over Internet Protocol
Rationale: VoIP allows voice communication over the internet.
IAED ETC CERTIFICATION 2025 EXAM ACTUAL EXAM COMPLETE 200
QUESTIONS WITH DETAILED VERIFIED ANSWERS (100% CORRECT
ANSWERS) / WITH RATIONALES
1. What is required to become a successful emergency telecommunicator?
A) Training and temperament
B) Physical strength
C) Advanced medical knowledge
D) A college degree
Answer: A) Training and temperament
Rationale: Success in emergency telecommunication depends on proper training and the right
temperament to handle high-stress situations.
2. True or False: If a field unit needs assistance, it is usually up to that unit to locate, notify, and
coordinate additional resources.
A) True
B) False
Answer: B) False
Rationale: Emergency telecommunicators (ETCs) are responsible for coordinating resources for field
units.
3. True or False: The IAED enforces its Code of Ethics by withholding or revoking certifications for non-
compliance.
A) True
B) False
Answer: A) True
Rationale: The International Academies of Emergency Dispatch (IAED) ensures ethical standards by
revoking certifications if necessary.
4. What should an ETC do first when faced with an ethical dilemma?
A) Follow personal judgment
B) Follow established protocol, procedure, and policy
,ESTUDYR
C) Ask a colleague for advice
D) Ignore the dilemma
Answer: B) Follow established protocol, procedure, and policy
Rationale: Protocols and policies provide a structured approach to resolving ethical dilemmas.
5. What is a highly defined, structured procedure placed in a reference system called?
A) Policy
B) Protocol
C) Guideline
D) Manual
Answer: B) Protocol
Rationale: Protocols are detailed, structured procedures designed for specific situations.
6. What do the three "P's" refer to?
A) People, places, and things
B) Protocol, procedure, and policy
C) Police, fire, and EMS
D) Preparation, practice, and performance
Answer: B) Protocol, procedure, and policy
Rationale: The three "P's" are foundational elements in emergency communication.
7. How do wireless internet devices (e.g., smartphones) connect to the internet?
A) Ethernet
B) WiFi
C) Bluetooth
D) Satellite
Answer: B) WiFi
Rationale: WiFi is the primary method for wireless internet connectivity.
, ESTUDYR
8. What are cell phone networks divided into?
A) Zones
B) Antennas
C) Cells
D) Towers
Answer: C) Cells
Rationale: Cell networks are divided into cells, each with its own antenna.
9. True or False: Before emergency number technology, callers or operators had to determine which
agency to contact based on location.
A) True
B) False
Answer: A) True
Rationale: Early emergency systems lacked automation, requiring manual routing of calls.
10. What does TDD stand for?
A) Telephone data device
B) Telecommunications device for the deaf
C) Text data device
D) Telecommunication dialing device
Answer: B) Telecommunications device for the deaf
Rationale: TDDs assist individuals with hearing impairments in communication.
11. What does VoIP stand for?
A) Voice over Internet Protocol
B) Voice over Integrated Phone
C) Visual online Internet Protocol
D) Voice over Internal Phone
Answer: A) Voice over Internet Protocol
Rationale: VoIP allows voice communication over the internet.
