WGU C483 PRINCIPLES OF
MANAGEMENT OA FINAL EXAM
2025-2026 TEST BANK QUESTIONS
AND CORRECT DETAILED
ANSWERS || ALREADY GRADED A+
<LATEST VERSION>
1. Arbitration - ANSWER ✔ The use of a neutral third party to resolve a labor
dispute
2. Assessment center - ANSWER ✔ A managerial performance test in which
candidates participate in a variety of exercises and situations
3. Assets - ANSWER ✔ The values of the various items the corporation owns
4. Authentic leadership - ANSWER ✔ A style in which the leader is true to
himself or herself while leading
5. Authority - ANSWER ✔ The legitimate right to make decisions and to tell
other people what to do
6. Autocratic leadership - ANSWER ✔ A form of leadership in which the
leader makes decisions on his or her own and then announces those
decisions to the group
7. Autonomous work groups - ANSWER ✔ Groups that control decisions
about and execution of a complete range of tasks
,8. Avoidance - ANSWER ✔ A reaction to conflict that involves ignoring the
problem by doing nothing at all or deemphasizing the disagreement
9. Balanced scorecard - ANSWER ✔ Control system combining four sets of
performance measures: financial, customer, business process, and learning
and growth
10.Balance sheet - ANSWER ✔ A report that shows the financial picture of a
company at a given time and itemizes assets, liabilities, and stockholders'
equity
11.Barriers to entry - ANSWER ✔ Conditions that prevent new companies
from entering an industry
12.Behavioral approach - ANSWER ✔ A leadership perspective that attempts
to identify what good leaders do—that is, what behaviors they exhibit
13.Benchmarking - ANSWER ✔ The process of comparing an organization's
practices and technologies with those of other companies
14.Bootlegging - ANSWER ✔ Informal work on projects, other than those
officially assigned, of employees' own choosing and initiative
15.Boundaryless organization - ANSWER ✔ Organization in which there are
no barriers to information flow
16.Mechanistic organization - ANSWER ✔ A form of organization that seeks
to maximize internal efficiency.
17.Organic structure - ANSWER ✔ An organizational form that emphasizes
flexibility.
18.Organic structure (characteristics) - ANSWER ✔ 1. Jobholders have broader
responsibilities that changes as the need arises.
2. Communication occurs through advice and information rather than through
orders and instructions.
,3. Decision making and influence are more decentralized and informal.
4. Expertise is highly valued.
5. Jobholders rely more heavily on judgement than on rules.
6. Obedience to authority is less important than commitment to the
organization's goals.
7. Employees depend more on one another and relate more informally and
personally.
19.Learning organization - ANSWER ✔ An organization skilled at creating,
acquiring, and transferring knowledge, and at modifying its behavior to
reflect new knowledge and insights.
20.High-involvement organization - ANSWER ✔ A type of organization in
which top management ensures that there is consensus about the direction in
which the business is heading.
21.Economies of scope - ANSWER ✔ Economies in which materials and
processes employed in one product can be used to make other related
products.
22.Rightsizing - ANSWER ✔ A successful effort to achieve an appropriate size
at which the company performs most effectively.
23.Survivor's syndrome - ANSWER ✔ Loss of productivity and morale in
employees who remain after a downsizing.
24.Total quality management (TQM) - ANSWER ✔ An integrative approach to
management that supports the attainment of customer satisfaction through a
wide variety of tools and techniques that result in high-quality goods and
services.
25.Deming's "14 points" of Quality - ANSWER ✔ 1. Create constancy of
purpose - Strive for long-term improvement rather than short-term profit.
2. Adopt the new philosophy - Don't tolerate delays and mistakes.
3. Cease dependence on mass inspection - Build quality to the process on the
front-end.
4. End the practice of awarding business on the price tag alone - build long-term
relationships.
, 5. Improve constantly and forever the system of production and service - at
each stage.
6. Institute training and retraining - continually update methods and thinking.
7. Institute leadership - Provide the resources needed for effectiveness.
8. Drive out fear - People must believe it is safe to report problems or ask for
help.
9. Break down barriers among departments - promote teamwork.
10. Eliminate slogans, exhortations, and arbitrary targets - supply methods, not
buzzwords.
11. Eliminate numerical quotas - They are contrary to the idea of continuous
improvement.
12. Remove barriers to pride in workmanship - allow autonomy and
spontaneity.
13. Institute a vigorous program of education and retraining - people are assets,
not commodities.
14. Take action to accomplish the transformation - Provide a structure that
enables quality.
26.Six sigma quality - ANSWER ✔ A method of systematically analyzing work
processes to identify and eliminate virtually all causes of defects,
standardizing the processes to reach the lowest practicable level of any cause
of customer dissatisfaction. A product is defect free 99.99966 percent of the
time.
27.ISO 9001 - ANSWER ✔ A series of quality standards developed by a
committee working under the International Organization for Standardization
to improve total quality in all businesses for the benefit of producers and
consumers.
28.ISO 9001 (principles) - ANSWER ✔ 1. Customer focus - learning and
addressing customer needs and expectations.
2. Leadership - establishing a vision and goals, establishing trust, and providing
employees with the resources and inspiration to meet goals.
3. Involvement of people - establishing an environment in which employees
understand their contribution, engage in problem solving, and acquire and share
knowledge.
4. Process approach - defining the tasks needed to carry out each process
successfully and assigning responsibility for them.
MANAGEMENT OA FINAL EXAM
2025-2026 TEST BANK QUESTIONS
AND CORRECT DETAILED
ANSWERS || ALREADY GRADED A+
<LATEST VERSION>
1. Arbitration - ANSWER ✔ The use of a neutral third party to resolve a labor
dispute
2. Assessment center - ANSWER ✔ A managerial performance test in which
candidates participate in a variety of exercises and situations
3. Assets - ANSWER ✔ The values of the various items the corporation owns
4. Authentic leadership - ANSWER ✔ A style in which the leader is true to
himself or herself while leading
5. Authority - ANSWER ✔ The legitimate right to make decisions and to tell
other people what to do
6. Autocratic leadership - ANSWER ✔ A form of leadership in which the
leader makes decisions on his or her own and then announces those
decisions to the group
7. Autonomous work groups - ANSWER ✔ Groups that control decisions
about and execution of a complete range of tasks
,8. Avoidance - ANSWER ✔ A reaction to conflict that involves ignoring the
problem by doing nothing at all or deemphasizing the disagreement
9. Balanced scorecard - ANSWER ✔ Control system combining four sets of
performance measures: financial, customer, business process, and learning
and growth
10.Balance sheet - ANSWER ✔ A report that shows the financial picture of a
company at a given time and itemizes assets, liabilities, and stockholders'
equity
11.Barriers to entry - ANSWER ✔ Conditions that prevent new companies
from entering an industry
12.Behavioral approach - ANSWER ✔ A leadership perspective that attempts
to identify what good leaders do—that is, what behaviors they exhibit
13.Benchmarking - ANSWER ✔ The process of comparing an organization's
practices and technologies with those of other companies
14.Bootlegging - ANSWER ✔ Informal work on projects, other than those
officially assigned, of employees' own choosing and initiative
15.Boundaryless organization - ANSWER ✔ Organization in which there are
no barriers to information flow
16.Mechanistic organization - ANSWER ✔ A form of organization that seeks
to maximize internal efficiency.
17.Organic structure - ANSWER ✔ An organizational form that emphasizes
flexibility.
18.Organic structure (characteristics) - ANSWER ✔ 1. Jobholders have broader
responsibilities that changes as the need arises.
2. Communication occurs through advice and information rather than through
orders and instructions.
,3. Decision making and influence are more decentralized and informal.
4. Expertise is highly valued.
5. Jobholders rely more heavily on judgement than on rules.
6. Obedience to authority is less important than commitment to the
organization's goals.
7. Employees depend more on one another and relate more informally and
personally.
19.Learning organization - ANSWER ✔ An organization skilled at creating,
acquiring, and transferring knowledge, and at modifying its behavior to
reflect new knowledge and insights.
20.High-involvement organization - ANSWER ✔ A type of organization in
which top management ensures that there is consensus about the direction in
which the business is heading.
21.Economies of scope - ANSWER ✔ Economies in which materials and
processes employed in one product can be used to make other related
products.
22.Rightsizing - ANSWER ✔ A successful effort to achieve an appropriate size
at which the company performs most effectively.
23.Survivor's syndrome - ANSWER ✔ Loss of productivity and morale in
employees who remain after a downsizing.
24.Total quality management (TQM) - ANSWER ✔ An integrative approach to
management that supports the attainment of customer satisfaction through a
wide variety of tools and techniques that result in high-quality goods and
services.
25.Deming's "14 points" of Quality - ANSWER ✔ 1. Create constancy of
purpose - Strive for long-term improvement rather than short-term profit.
2. Adopt the new philosophy - Don't tolerate delays and mistakes.
3. Cease dependence on mass inspection - Build quality to the process on the
front-end.
4. End the practice of awarding business on the price tag alone - build long-term
relationships.
, 5. Improve constantly and forever the system of production and service - at
each stage.
6. Institute training and retraining - continually update methods and thinking.
7. Institute leadership - Provide the resources needed for effectiveness.
8. Drive out fear - People must believe it is safe to report problems or ask for
help.
9. Break down barriers among departments - promote teamwork.
10. Eliminate slogans, exhortations, and arbitrary targets - supply methods, not
buzzwords.
11. Eliminate numerical quotas - They are contrary to the idea of continuous
improvement.
12. Remove barriers to pride in workmanship - allow autonomy and
spontaneity.
13. Institute a vigorous program of education and retraining - people are assets,
not commodities.
14. Take action to accomplish the transformation - Provide a structure that
enables quality.
26.Six sigma quality - ANSWER ✔ A method of systematically analyzing work
processes to identify and eliminate virtually all causes of defects,
standardizing the processes to reach the lowest practicable level of any cause
of customer dissatisfaction. A product is defect free 99.99966 percent of the
time.
27.ISO 9001 - ANSWER ✔ A series of quality standards developed by a
committee working under the International Organization for Standardization
to improve total quality in all businesses for the benefit of producers and
consumers.
28.ISO 9001 (principles) - ANSWER ✔ 1. Customer focus - learning and
addressing customer needs and expectations.
2. Leadership - establishing a vision and goals, establishing trust, and providing
employees with the resources and inspiration to meet goals.
3. Involvement of people - establishing an environment in which employees
understand their contribution, engage in problem solving, and acquire and share
knowledge.
4. Process approach - defining the tasks needed to carry out each process
successfully and assigning responsibility for them.
