2025 WELLCARE MASTERY EXAM /
COMPLETE STUDY GUIDE ACTUAL EXAM
QUESTIONS BANK / ACCURATE QUIZZES WITH
DETAILED, VERIFIED ANSWERS / 2025
Terms in this set (74)
Brokers/Agents can access d.All of These
the following resources
under the Shared Resources
section in Centene
Workbench. a.Training
Resources
b.Commission Resources
c.Marketing Resources
d.All of these
d.All of These
Although options for
capturing and submitting
SOAs vary by health plan,
Wellcare accepts SOAs in
which of the following
methods? a.Ascend
b.Telephonic
c.Paper
d.All of these
,Marketing benefits in a True
service area where those
benefits are not available is
prohibited and considered
misleading unless that is
unavoidable because of
local/regional or media use.
True
False
Which elements are d. All of these
available as part of
Wellcare's Sales Support
model?
a.Online
b.Local
c.Corporate
d.All of these
A grievance request, or any c. 60
evidence concerning a
grievance, must be filed
orally or in writing no later
than _____ calendar days
from the date of the event or
the date the member is
made aware of the issue.
a.30
b.45
c.60
d.90
, Brokers/Agents may be a.Complaint Tracking Module (CTM)
investigated after being c.Grievance
suspected of d.Secret Shop Finding
noncompliant activity
reported through a:
(Select all that apply.)
a.Complaint Tracking
Module (CTM) b.Yelp
Review
c.Grievance
d.Secret Shop Finding
Brokers/Agents can True
submit a support ticket
online through their
Centene Workbench
portal. True
False
True
When an enrollment
application is completed in
Ascend, brokers/agents can
complete a Health Risk
Assessment (HRA) directly in
Ascend after the enrollment
application, through the
Value-Based Enrollment
(VBE) portal.
True
False
COMPLETE STUDY GUIDE ACTUAL EXAM
QUESTIONS BANK / ACCURATE QUIZZES WITH
DETAILED, VERIFIED ANSWERS / 2025
Terms in this set (74)
Brokers/Agents can access d.All of These
the following resources
under the Shared Resources
section in Centene
Workbench. a.Training
Resources
b.Commission Resources
c.Marketing Resources
d.All of these
d.All of These
Although options for
capturing and submitting
SOAs vary by health plan,
Wellcare accepts SOAs in
which of the following
methods? a.Ascend
b.Telephonic
c.Paper
d.All of these
,Marketing benefits in a True
service area where those
benefits are not available is
prohibited and considered
misleading unless that is
unavoidable because of
local/regional or media use.
True
False
Which elements are d. All of these
available as part of
Wellcare's Sales Support
model?
a.Online
b.Local
c.Corporate
d.All of these
A grievance request, or any c. 60
evidence concerning a
grievance, must be filed
orally or in writing no later
than _____ calendar days
from the date of the event or
the date the member is
made aware of the issue.
a.30
b.45
c.60
d.90
, Brokers/Agents may be a.Complaint Tracking Module (CTM)
investigated after being c.Grievance
suspected of d.Secret Shop Finding
noncompliant activity
reported through a:
(Select all that apply.)
a.Complaint Tracking
Module (CTM) b.Yelp
Review
c.Grievance
d.Secret Shop Finding
Brokers/Agents can True
submit a support ticket
online through their
Centene Workbench
portal. True
False
True
When an enrollment
application is completed in
Ascend, brokers/agents can
complete a Health Risk
Assessment (HRA) directly in
Ascend after the enrollment
application, through the
Value-Based Enrollment
(VBE) portal.
True
False
