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Exam (elaborations)

CRCR Certification Exam TEST BANK| 530 All Possible Questions with Verified Answers |100% Correct | Latest 2025/2026 Update.

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Days in A/R is calculated based on the value of a) Total cash received to date b) The time it takes to collect anticipated revenue c) The total accounts receivable on a specific date d) Total anticipated revenue minus expenses C All of the following are forms of hospital payment contracting EXCEPT a) Per diem payment b) Bundled Payment c) Fixed Contracting d) Contracted Rebating D The standard claim form used for billing by hospitals, nursing facilities, and other in- patient services is called the a) UB-04 b) 1500 c) COST REPORT d) REMITTANCE NOTICE A To maximize the value derived from customer complaints, all consumer complaints should be a) Responded to within two business days b) Tracked and shared to improve the customer experience c) Handled by a specially trained "service recovery" team d) Brought immediately to management's attention A The HCAHPS (hospital consumer assessment of healthcare providers and systems) initiative was launched to a) Gather national date on overall trust in the nation's health care system b) Create a national database on physician quality c) Provide a standardized method for evaluating patient's perspective on hospital care. ? d) Provide data for building shared savings reimbursement for quality procedures. C Health Plan Contracting Departments do all of the following EXCEPT a) Establish a global reimbursement rate to use with all third-party payer b) Review all managed care contracts for accuracy for loading contract terms into the patient accounting system c) Review payment schemes to ensure that the health plan and provider understand how reimbursements must be calculated d) Review contracts to ensure the appeals process for denied claims is clearly specified A The benefit of Medicare Advantage Plan is a) It is a less costly plan compared to traditional Medicare b) Patients may retain a primary care physician and see another physician for a second opinion at no charge c) Patients generally have their Medicare-coverage healthcare through the plan and do not need to worry about "part a" or "part b" benefits d) Patients receive significant discounting on services contracted by the federal government C Once the EMTALA requirements are satisfied a) Third-party payer info should be collected from the pt and the payer should be notified of the ED visit b) An initial registration record is completed so that the proper coding can be initiated c) The pt then assumes full liability for services unless a third-party payer is notified or the pt applies for financial assistance within the first 48 hours d) The remaining registration processing is initiated either at the bedside or In a registration area A The soft cost of a dissatisfied customer is a) The "cost" of staff providing extra attention in trying to perform service recovery b) The customer passing on info about their negative experience to potential pts or through social media channels c) Potentially negative treatment outcomes leading to expanding length-of-stay d) Lowered quality outcomes for the dissatisfied pt B CRCR Certification Exam TEST BANK| 530 All Possible Questions with Verified Answers |100% Correct | Latest 2025/2026 Update.

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Institution
CRCR Certification
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Institution
CRCR Certification
Course
CRCR Certification

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Uploaded on
January 24, 2025
Number of pages
144
Written in
2024/2025
Type
Exam (elaborations)
Contains
Questions & answers

Subjects

Content preview

CRCR Certification Exam TEST BANK| 530 All i,- i,- i,- i,- i,- i,- i,-




Possible Questions with Verified Answers i,- i,- i,- i,- i,-




|100% Correct | Latest 2025/2026 Update. i,- i,- i,- i,- i,-




Days in A/R is calculated based on the value of
i,- i,- i,- i,- i,- i,- i,- i,- i,-




a) Total cash received to date
i,- i,- i,- i,- i,-




b) The time it takes to collect anticipated revenue
i,- i,- i,- i,- i,- i,- i,- i,-




c) The total accounts receivable on a specific date
i,- i,- i,- i,- i,- i,- i,- i,-




d) Total anticipated revenue minus expenses
i,- i,- i,- i,- i,- i,-i,- i,- C


All of the following are forms of hospital payment contracting
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



EXCEPT
a) Per diem payment
i,- i,- i,-




b) Bundled Payment
i,- i,-




c) Fixed Contracting
i,- i,-




d) Contracted Rebating
i,- i,- i,-i,- i,- D


The standard claim form used for billing by hospitals, nursing
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



facilities, and other in- i,- i,- i,-




patient

,services is called the
i,- i,- i,-




a) UB-04
i,-




b) 1500
i,-




c) COST REPORT
i,- i,-




d) REMITTANCE NOTICE
i,- i,- i,-i,- i,- A


To maximize the value derived from customer complaints, all
i,- i,- i,- i,- i,- i,- i,- i,- i,-



consumer complaints should i,- i,-




be
a) Responded to within two business days
i,- i,- i,- i,- i,- i,-




b) Tracked and shared to improve the customer experience
i,- i,- i,- i,- i,- i,- i,- i,-




c) Handled by a specially trained "service recovery" team
i,- i,- i,- i,- i,- i,- i,- i,-




d) Brought immediately to management's attention
i,- i,- i,- i,- i,- i,-i,- i,- A


The HCAHPS (hospital consumer assessment of healthcare
i,- i,- i,- i,- i,- i,- i,-



providers and systems) i,- i,-




initiative
was launched to
i,- i,-




a) Gather national date on overall trust in the nation's health care
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



system
b) Create a national database on physician quality
i,- i,- i,- i,- i,- i,- i,-

,c) Provide a standardized method for evaluating patient's
i,- i,- i,- i,- i,- i,- i,- i,-



perspective on i,-




hospital care. ? i,- i,-




d) Provide data for building shared savings reimbursement for
i,- i,- i,- i,- i,- i,- i,- i,- i,-



quality procedures. Ci,- i,-i,- i,-




Health Plan Contracting Departments do all of the following
i,- i,- i,- i,- i,- i,- i,- i,- i,-



EXCEPT
a) Establish a global reimbursement rate to use with all third-
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



party payer i,-




b) Review all managed care contracts for accuracy for loading
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



contract terms into the i,- i,- i,-




patient accounting system i,- i,-




c) Review payment schemes to ensure that the health plan and
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



provider understand how i,- i,-




reimbursements must be calculated i,- i,- i,-




d) Review contracts to ensure the appeals process for denied
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



claims is clearly specified
i,- A i,- i,- i,-i,- i,-




The benefit of Medicare Advantage Plan is
i,- i,- i,- i,- i,- i,-




a) It is a less costly plan compared to traditional Medicare
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-




b) Patients may retain a primary care physician and see another
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



physician for a second i,- i,- i,-

, opinion at no charge i,- i,- i,-




c) Patients generally have their Medicare-coverage healthcare
i,- i,- i,- i,- i,- i,- i,-



through
the plan and do not need to worry about "part a" or "part b"
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



benefits
d) Patients receive significant discounting on services contracted
i,- i,- i,- i,- i,- i,- i,- i,-



by the federal
i,- i,-




government i,-i,- i,- C


Once the EMTALA requirements are satisfied
i,- i,- i,- i,- i,-




a) Third-party payer info should be collected from the pt and the
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



payer
should be notified of the ED visiti,- i,- i,- i,- i,- i,-




b) An initial registration record is completed so that the proper
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



coding can be initiated i,- i,- i,-




c) The pt then assumes full liability for services unless a third-
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



party payer is notified or
i,- i,- i,- i,-




the pt applies for financial assistance within the first 48 hours
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-




d) The remaining registration processing is initiated either at the
i,- i,- i,- i,- i,- i,- i,- i,- i,- i,-



bedside or In a i,- i,- i,-




registration area i,- i,-i,- i,- A


The soft cost of a dissatisfied customer is
i,- i,- i,- i,- i,- i,- i,-

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