PY 2025 Pennie Individual Marketplace Training for New
Agents and Brokers ACTUAL EXAM QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
What were the main goals of Act 42 of 2019, the legislation which
allowed the creation of an insurance marketplace for the state of
Pennsyvanina?
a) Transaction from the federal exchange (Healthcare.gov) and set up
a state-based exchange b) Reduce service and operational costs c)
Launch a reinsurance program to increase savings for families d ) all
of the above - CORRECT ANSWER d ) all of the above
Deductibles, copayments, coinsurance, and out-of-pocket limits are all
examples of:
a) penalties b) essential health benefits c) cost sharing d) all of the
above - CORRECT ANSWER c) cost sharing
What were some of the goals of the Affordable Care Act (ACA)
healthcare reform law enacted in 2010?
a) make heallth insurance more affordable for more people b) ensure
people cannot be denied coverage because of - or charged more for -
pre-existing conditions c) establish a list of essential health benefits
(EHB) insurers must cover d) all of the above - CORRECT ANSWER
d) all of the above
All medical plans offered thru Pennie constitute Minimum Essential
Coverage (MEC)
True or False - CORRECT ANSWER True
,The Inflation Reduction Act (IRA) signed into law in 2022, extends the
premium subsidies created by the American Rescue Plan Act (ARPA)
from 2022 through what year? a) 2023 b) 2024 c) 2025 d) 2026 -
CORRECT ANSWER c) 2025
Both Exchange Assisters and Brokers can help a customer complete
an application through Pennie and recommend a plan that would best
fit their personal needs.
a) true b) false - CORRECT ANSWER b) false
To meet the requirements of the Pennsylvania Navigator and
Exchange Assister Accessibility and Regulation Act, an Assister must
adhere to all of the following except a) reside in the Commonwealth b)
maintain appointments with all insurers on the Exchange c) register
with the Pennsylvania Insurance Department (PID) d) avoid engaging in
activities which could be considered conflicts of interest - CORRECT
ANSWER b) maintain appointments with all insurers on the
Exchange
customers seeking assistance can use which of the following methods
to be connected to a broker or assister? a) pennie customer service
844-844-8040 b) pennie chat feature c) pennie "get help" tool d) all of
the above - CORRECT ANSWER d) all of the above
only brokers or assisters can initiate the process to appoint an agent
of Record/Authorized Representative. True or False - CORRECT
ANSWER False
When dealing with a frustrated or emotional customer, you should not:
a) commiserate or agree with the customer's claim that the law or a
particular process is unfair b) show empathy, but maintain
professionalism c) acknowledge their frustration or feelings d)
reassure them that you are here to help - CORRECT ANSWER a)
commiserate or agree with the customer's claim that the law or a
particular process is unfair
, As a sole, licensed and self-employment independent agent, which
account type should you choose? a) agent b) agency manager c)
assister d) entity manager - CORRECT ANSWER b) agency
manager
non-licensed office staff are permitted to have access to the Agency
account as long as the Agency Manager approves it a) true or b) false -
CORRECT ANSWER b) false
As the Agency Manager, to add a new broker to your Agency account,
you should: a) advise the broker to create their own Agent account
first, then you can add them to the Agency b) advise them to call
Pennie so the Contact Center can set it up for them c) initiate the
creation of the broker's account through the Add a New Agent page d)
any of the above - CORRECT ANSWER c) initiate the creation of
the broker's account through the Add a New Agent page
To avoid delays in certification, the name and PA License Number on
your TrainPA and Pennie accounts should mirror what is on your PA
Insurance Department-issued license a) true or b) false - CORRECT
ANSWER a) true
when an Agent or Agency Manager is moving from one Agency to
another, they should enter the name of the new Agency in the
Business Name of their Pennie account to make the change a) true or
b) false - CORRECT ANSWER b) false
when completing a Broker and Book of Business Transfer Request
Form, the following signatures are required if the Agent intends to
keep their Book of Business: a) the Agent's b) an Authorized
Representative of the Agent's former Agency c) an Authorized
Representative of the Agent's new Agency d) all of the above -
CORRECT ANSWER d) all of the above
As the Agency Manager, if an Agent with active deisgnations is leaving
your Agency, which if the following will occur if you do not reassign
Agents and Brokers ACTUAL EXAM QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
What were the main goals of Act 42 of 2019, the legislation which
allowed the creation of an insurance marketplace for the state of
Pennsyvanina?
a) Transaction from the federal exchange (Healthcare.gov) and set up
a state-based exchange b) Reduce service and operational costs c)
Launch a reinsurance program to increase savings for families d ) all
of the above - CORRECT ANSWER d ) all of the above
Deductibles, copayments, coinsurance, and out-of-pocket limits are all
examples of:
a) penalties b) essential health benefits c) cost sharing d) all of the
above - CORRECT ANSWER c) cost sharing
What were some of the goals of the Affordable Care Act (ACA)
healthcare reform law enacted in 2010?
a) make heallth insurance more affordable for more people b) ensure
people cannot be denied coverage because of - or charged more for -
pre-existing conditions c) establish a list of essential health benefits
(EHB) insurers must cover d) all of the above - CORRECT ANSWER
d) all of the above
All medical plans offered thru Pennie constitute Minimum Essential
Coverage (MEC)
True or False - CORRECT ANSWER True
,The Inflation Reduction Act (IRA) signed into law in 2022, extends the
premium subsidies created by the American Rescue Plan Act (ARPA)
from 2022 through what year? a) 2023 b) 2024 c) 2025 d) 2026 -
CORRECT ANSWER c) 2025
Both Exchange Assisters and Brokers can help a customer complete
an application through Pennie and recommend a plan that would best
fit their personal needs.
a) true b) false - CORRECT ANSWER b) false
To meet the requirements of the Pennsylvania Navigator and
Exchange Assister Accessibility and Regulation Act, an Assister must
adhere to all of the following except a) reside in the Commonwealth b)
maintain appointments with all insurers on the Exchange c) register
with the Pennsylvania Insurance Department (PID) d) avoid engaging in
activities which could be considered conflicts of interest - CORRECT
ANSWER b) maintain appointments with all insurers on the
Exchange
customers seeking assistance can use which of the following methods
to be connected to a broker or assister? a) pennie customer service
844-844-8040 b) pennie chat feature c) pennie "get help" tool d) all of
the above - CORRECT ANSWER d) all of the above
only brokers or assisters can initiate the process to appoint an agent
of Record/Authorized Representative. True or False - CORRECT
ANSWER False
When dealing with a frustrated or emotional customer, you should not:
a) commiserate or agree with the customer's claim that the law or a
particular process is unfair b) show empathy, but maintain
professionalism c) acknowledge their frustration or feelings d)
reassure them that you are here to help - CORRECT ANSWER a)
commiserate or agree with the customer's claim that the law or a
particular process is unfair
, As a sole, licensed and self-employment independent agent, which
account type should you choose? a) agent b) agency manager c)
assister d) entity manager - CORRECT ANSWER b) agency
manager
non-licensed office staff are permitted to have access to the Agency
account as long as the Agency Manager approves it a) true or b) false -
CORRECT ANSWER b) false
As the Agency Manager, to add a new broker to your Agency account,
you should: a) advise the broker to create their own Agent account
first, then you can add them to the Agency b) advise them to call
Pennie so the Contact Center can set it up for them c) initiate the
creation of the broker's account through the Add a New Agent page d)
any of the above - CORRECT ANSWER c) initiate the creation of
the broker's account through the Add a New Agent page
To avoid delays in certification, the name and PA License Number on
your TrainPA and Pennie accounts should mirror what is on your PA
Insurance Department-issued license a) true or b) false - CORRECT
ANSWER a) true
when an Agent or Agency Manager is moving from one Agency to
another, they should enter the name of the new Agency in the
Business Name of their Pennie account to make the change a) true or
b) false - CORRECT ANSWER b) false
when completing a Broker and Book of Business Transfer Request
Form, the following signatures are required if the Agent intends to
keep their Book of Business: a) the Agent's b) an Authorized
Representative of the Agent's former Agency c) an Authorized
Representative of the Agent's new Agency d) all of the above -
CORRECT ANSWER d) all of the above
As the Agency Manager, if an Agent with active deisgnations is leaving
your Agency, which if the following will occur if you do not reassign
