USPS Exam 421 WINDOW CLERK RETAIL TEST 2025 QUESTIONS AND VERIFIED ANSWERS Latest 2025/2026 COMPLETE FREQUENTLY MOST TESTED QUESTIONS WITH COMPLETE SOLUTION /GET IT 100% ACCURATE!(Graded A+)

USPS Exam 421 WINDOW CLERK RETAIL TEST
QUESTIONS AND VERIFIED ANSWERS/
A+ GRADE



1. S.O.L.E.R
*squarely face the persong g g




*open your posture
g g




*lean towards the sender
g g g




*eye contact maintained
g g




*relax while attending
g g




ANS: Actively attending (enhance listening)
g g g g




2. Need satisfaction selling
g g




ANS: Based on the simple recognition that customers buy products to satisfy their needs
g g g g g g g g g g g g g




3. Need
ANS: Desire to improve or accomplish something
g g g g g g




1 g /g 5

,4. G.I.S.T
ANS: Greet Inqu
g g




iring Suggest Th
g g




anking


5. Retail customer experience (RC
g g g




E) ANS: Mystery shopper ?????
g g g g




6. Post office motto
g g




ANS: Clean stocked and friendly everyday
g g g g g




7. Image factors g




ANS: Personal, professional, postal
g g g




8. Postal validation imprin
g g




ts ANS: PVI labels
g g g




9. Postal retail un g g




it ANS: PRN
g g




10. Trigger words g




ANS: Generates negative feelings and are less extensive in a conver- sation
g g g g g g g g g g g




2 g /g 5

, 11. Calming words g




ANS: Make feel relaxed and composed and are usually more effec-
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g tive in an interaction with another person
g g g g g g




12. Perception i g




s ANS: Realit
g g




y



13. Bank secrecy act (BSA) g g g




ANS: Help identity money launderers
g g g g




14. Form 8105-A g




ANS: Fraud transaction report. Cash transaction
g g g g g




$3,000 or more g g




15. Form 8105-B g




ANS: Suspicious transactions report
g g g




16. Self service kiosk g g




ANS: Provides 80% transactions normally handled by a retail employee
g g g g g g g g g




17. Domestic claims types of servic g g g g




es ANS: Priority mail express Priority
g g g g g g




3 g /g 5