QUESTIONS AND VERIFIED ANSWERS / A+ GRADE
1. USPS
ANS: A business. One stop shopping for all delivery needs. Have the Monopoly to d
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eliver First Class Mail (FCM).
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2. Perception
ANS: is REALITY
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3. Need
ANS: A desire to improve or accomplish something.
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4. HAZMAT
ANS: Does this package contain anything liquid, fragile, perishable, poten-
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tially hazardous, perfume and lithium battery?
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5. G.I.S.T.
ANS: Greet, Inquire, Suggest, Thank
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1g /g 7
,6. Ready Post g
ANS: Supplies we sell at Post Office Lobby
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7. Engaging Our Customer g g
ANS: Greet customer Ask the HAZMAT Off
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er Express Mail
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Offer Insurance and Delivery Confirmation Offer add
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itional products to purchase Provide receipt
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8. Express Mail & Priority Mailg g g g
ANS: Money making products and Premier Shipping
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9. Express Mail g
ANS: 1-2 Days Guaranteed Delivery
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$100 Insurance Coverage If it f
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its it ships.
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10. Priority Mail g
ANS: 2-3 Days Guaranteed Delivery
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$50 Insurance Coverage
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70 lbs. max and 108 inches max combined length and girth
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11. Parcel Select g
ANS: 70 lbs. max and 130 inches max combined length and girth Ground Delivery (B
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ulk)
2g /g 7
, Designed for Large and Medium Mailers
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3g /g 7