USPS EXAM 421 WINDOW CLERK TEST STUDY GUIDE
QUESTIONS AND VERIFIED ANSWERS/ A+ GRADE
1. Provided trusted, affordable, universal serv
g g g g
ice
ANS: USPS Mission
g g g
2. be profitable to deliver for future generati
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ons g
ANS: USPS Vision g g
3. The USPS handles g g
Percents of the world's card and letter mail volume delivering more mail to m
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ore addresses in a geographical area than any other post in the world
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ANS: 40 g
4. is to improve operational efficien
g g g g
cy ANS: corporate strategy
g g g
5. is an end-to-end process to ensure mail is collected, distributed and deliv-
g g g g g g g g g g g
1g/g8
,ered ANS: 24 hour clock
g g g g g
2g/g8
,6. One if the main purposes of tracking the 24 hour milestone is to complete
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the outgoing process by the
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of 2300 and move carriers to earlier completion time.
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ANS: National CT (clearance Time)
g g g g
7. Name three of the eight key indicators of the 24 hour clo
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ck g
ANS: 1. All carriers back by 1800 (6pm)
g g g g g g g
2. Cancel 80% of collection mail by 2000 (8PM)
g g g g g g g
3. Dispatch Mail on time from plants to delivery units between the hours of 0400-0900
g g g g g g g g g g g g g
8. is a key component to success and all employees, regardless of position,
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g can contribute to that success
g g g g
ANS: customer loyaltyg g
9. The most successful and respected organizations today are bolster-
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ing customer loyalty by ensuring that the customer experience excee
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ds all
g
. ANS: Expectations
g g
10. service is the key to succe g g g g g
ss ANS: Quality end-to-end
g g g
3g/g8
, 11. in which the Postal service is competitive with other delivery companies-
g g g g g g g g g g
ANS: Shipping Services
g g
4g/g8
QUESTIONS AND VERIFIED ANSWERS/ A+ GRADE
1. Provided trusted, affordable, universal serv
g g g g
ice
ANS: USPS Mission
g g g
2. be profitable to deliver for future generati
g g g g g g
ons g
ANS: USPS Vision g g
3. The USPS handles g g
Percents of the world's card and letter mail volume delivering more mail to m
g g g g g g g g g g g g g
ore addresses in a geographical area than any other post in the world
g g g g g g g g g g g g
ANS: 40 g
4. is to improve operational efficien
g g g g
cy ANS: corporate strategy
g g g
5. is an end-to-end process to ensure mail is collected, distributed and deliv-
g g g g g g g g g g g
1g/g8
,ered ANS: 24 hour clock
g g g g g
2g/g8
,6. One if the main purposes of tracking the 24 hour milestone is to complete
g g g g g g g g g g g g g g
the outgoing process by the
g g g g
of 2300 and move carriers to earlier completion time.
g g g g g g g g
ANS: National CT (clearance Time)
g g g g
7. Name three of the eight key indicators of the 24 hour clo
g g g g g g g g g g g
ck g
ANS: 1. All carriers back by 1800 (6pm)
g g g g g g g
2. Cancel 80% of collection mail by 2000 (8PM)
g g g g g g g
3. Dispatch Mail on time from plants to delivery units between the hours of 0400-0900
g g g g g g g g g g g g g
8. is a key component to success and all employees, regardless of position,
g g g g g g g g g g g
g can contribute to that success
g g g g
ANS: customer loyaltyg g
9. The most successful and respected organizations today are bolster-
g g g g g g g g
ing customer loyalty by ensuring that the customer experience excee
g g g g g g g g g g
ds all
g
. ANS: Expectations
g g
10. service is the key to succe g g g g g
ss ANS: Quality end-to-end
g g g
3g/g8
, 11. in which the Postal service is competitive with other delivery companies-
g g g g g g g g g g
ANS: Shipping Services
g g
4g/g8
