QUESTIONS AND VERIFIED ANSWERS
/ A+ GRADE
1. Does the Postal Service receive tax dollars for operating expe
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ANS: No
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2. What does the Postal Service rely on to fund its operatio
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ANS: The sale of postage, products, and services
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3. What's the Postal Service's responsibility of mail
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ANS: To preserve and protect the security and sanctity of the mail in its custody from tam
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pering.
4. Postal Service employees are mandated by federal law to
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gall mail placed in its
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ANS: Preserve, protect, custody.
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5. Postal Inspectors: Investigate theft by non-employees and contract employees
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,6. OIG Agents: Investigate theft by employees
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7. Who empowered the U.S. Postal Inspection Service to investigate postal off
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ense and postal-related civil matters
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ANS: Congress
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8. What four terms is the Postal Service associated w
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ANS: Mail, trust, patriotism and federal government
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9. Practice Actively Attending by remembering S.O.L.E.R.What does it stand f
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or ANS: Squarely face the person
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Open your posture
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Lean towards the sender Eye cont
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act maintained Relax while attendi
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10. In the absence of value,
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usually becomes the determining decision criteria
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ANS: Priceg
11. Define A+GIST: Acknowledge/Greet, Inquire, Suggest, and Thank
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12. What are the Postal Service's Competitive Produ
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ANS: Shipping Services
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