Test Bank for MGMT 4th Canadian Edition By Chuck Williams, Terri Champion, Ike Hall (All
Chapters, 100% Original Verified, A+ Grade)
Name: Class: Date:
Chapter 1 - Management
Indicate the answer choice that best completes the statement or answers the question.
1. What is the term for getting work done through others?
a. management
b. planning
c. organizing
d. strategizing
2. Ruth was hired to be the second-in-command at Graham Mailing Services. She was told that her job was to
deal with the employees to make sure they met the customers’ mailing specifications. She has not been
instructed on how to run machines or in any other technical area. What is her position?
a. marketing
b. relationship control
c. management
d. strategizing
3. Management can maximize profits, production, and people by doing which of the following?
a. utilizing resources efficiently
b. utilizing resources inefficiently
c. utilizing resources effectively
d. utilizing resources ineffectively
4. A manager strives to accomplish tasks that help fulfill organizational objectives. What is the manager trying
to improve?
a. organizational efficiency
b. organizational effectiveness
c. organizational functionality
d. organizational productivity
5. The response to the 2016 wildfires in Fort McMurray, Alberta was reportedly hampered by incompatible
radio systems between different agencies. Which concept would a manager use to resolve this situation?
a. operations
b. management
c. effectiveness
d. efficiency
6. Management at the Ford automobile manufacturing plant located in Oakville, Ontario made a decision to
switch all overhead lighting to LEDs, which has generated thousands in energy savings. The managers made
this decision with which of the following in mind?
a. the triple bottom line
b. productivity
c. efficiency
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,Name: Class: Date:
Chapter 1 - Management
d. effectiveness
7. During the COVID-19 pandemic, many restaurants were forced to temporarily shut down, lay off staff, and
reduce costs as much as possible until public health measures were lifted. Owners and managers of these
restaurants would have been focused on which of the following during this time?
a. public image
b. efficiency
c. organizational effectiveness
d. goal setting
8. Henri Fayol argued that the success of an enterprise generally depends more on the administrative ability of
its leaders than on what?
a. their ability to motivate others
b. their conceptual skills
c. their technical ability
d. their interpersonal skills
9. What is the term for the accomplishment of tasks that help fulfill organizational objectives?
a. optimizing
b. satisficing
c. efficiency
d. effectiveness
10. To achieve its goal of increased market share, a coffee and donut shop launched a program in London,
Ontario, that awards grade-school students a free donut for every “A” on their report card. What management
function was used to create this program?
a. controlling
b. leading
c. planning
d. organizing
11. Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were
not suitable for the Indian markets because the candy became messy from sitting in direct sunlight without the
benefit of air conditioning. Nestlé adopted an innovative strategy and developed Chocostick, a liquid chocolate
that is now very popular. Which management function did Nestlé use to solve its problem?
a. planning
b. controlling
c. organizing
d. leading
12. What management function is being engaged when a manager is determining organizational goals and the
means for achieving them?
a. planning
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,Name: Class: Date:
Chapter 1 - Management
b. organizing
c. controlling
d. leading
13. A recently opened bakery’s 2022 objectives were to increase its revenues by at least 15 percent and reduce
its net losses by at least 25 percent. According to your textbook, what management function would be
instrumental in setting and meeting these goals?
a. leading
b. planning
c. organizing
d. controlling
14. A manager is monitoring progress toward goal achievement, and taking corrective action when needed.
What management function is being engaged?
a. leading
b. organizing
c. planning
d. controlling
15. Malika works as a small business banking specialist within TD’s contact centre. She just celebrated her one-
year anniversary with TD, but unfortunately she’s not meeting any of her scorecard metrics. Her manager has
now asked that she job shadow a few of her colleagues to better understand successful sales tactics. Which
management function is Malika’s manager performing?
a. controlling
b. planning
c. observing
d. leading
16. Which of the following encourages employees to work harder, to work for extended periods, and to think of
better ways to do their jobs?
a. planning
b. controlling
c. motivating
d. goal-setting
17. A business school administrator is determining what classes will be offered, in which rooms, and who will
teach each class. What management function is involved in this work?
a. planning
b. organizing
c. controlling
d. leading
18. A Canadian Armed Forces drill instructor is motivating new recruits to challenge themselves. What
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, Name: Class: Date:
Chapter 1 - Management
management function is being engaged?
a. planning
b. organizing
c. controlling
d. leading
19. A Canadian magazine published a recipe for dinner rolls and the description had a religious connotation.
The ensuing controversy forced the magazine to pull its issue off newsstands and issue an apology. Which
management function did the magazine employ by issuing an apology to readers?
a. planning
b. organizing
c. controlling
d. leading
20. General managers, plant managers, divisional managers, and regional manners are all considered which type
of manager?
a. team
b. front-line
c. top
d. middle
21. In 2021, a major food manufacturer was forced to recall strained prunes because they contained pieces of
rubber. What management function did the recall entail?
a. controlling
b. leading
c. planning
d. organizing
22. A human resource manager had to find inexpensive ways to reward employees and bolster morale during a
sales-flattening economic downturn. Which management function would need to be engaged?
a. planning
b. organizing
c. leading
d. controlling
23. Designers such as Marimekko and Marant have partnered with Swedish retailer Hennes & Mauritz (better
known as H&M) to sell an affordable line of exclusively designed high-fashion clothing. Hennes & Mauritz
will take responsibility for manufacturing and marketing the clothes. What management function guided the
alliance between the designer and the retailer?
a. controlling
b. leading
c. planning
Powered by Cognero Page 4
Chapters, 100% Original Verified, A+ Grade)
Name: Class: Date:
Chapter 1 - Management
Indicate the answer choice that best completes the statement or answers the question.
1. What is the term for getting work done through others?
a. management
b. planning
c. organizing
d. strategizing
2. Ruth was hired to be the second-in-command at Graham Mailing Services. She was told that her job was to
deal with the employees to make sure they met the customers’ mailing specifications. She has not been
instructed on how to run machines or in any other technical area. What is her position?
a. marketing
b. relationship control
c. management
d. strategizing
3. Management can maximize profits, production, and people by doing which of the following?
a. utilizing resources efficiently
b. utilizing resources inefficiently
c. utilizing resources effectively
d. utilizing resources ineffectively
4. A manager strives to accomplish tasks that help fulfill organizational objectives. What is the manager trying
to improve?
a. organizational efficiency
b. organizational effectiveness
c. organizational functionality
d. organizational productivity
5. The response to the 2016 wildfires in Fort McMurray, Alberta was reportedly hampered by incompatible
radio systems between different agencies. Which concept would a manager use to resolve this situation?
a. operations
b. management
c. effectiveness
d. efficiency
6. Management at the Ford automobile manufacturing plant located in Oakville, Ontario made a decision to
switch all overhead lighting to LEDs, which has generated thousands in energy savings. The managers made
this decision with which of the following in mind?
a. the triple bottom line
b. productivity
c. efficiency
Powered by Cognero Page 1
,Name: Class: Date:
Chapter 1 - Management
d. effectiveness
7. During the COVID-19 pandemic, many restaurants were forced to temporarily shut down, lay off staff, and
reduce costs as much as possible until public health measures were lifted. Owners and managers of these
restaurants would have been focused on which of the following during this time?
a. public image
b. efficiency
c. organizational effectiveness
d. goal setting
8. Henri Fayol argued that the success of an enterprise generally depends more on the administrative ability of
its leaders than on what?
a. their ability to motivate others
b. their conceptual skills
c. their technical ability
d. their interpersonal skills
9. What is the term for the accomplishment of tasks that help fulfill organizational objectives?
a. optimizing
b. satisficing
c. efficiency
d. effectiveness
10. To achieve its goal of increased market share, a coffee and donut shop launched a program in London,
Ontario, that awards grade-school students a free donut for every “A” on their report card. What management
function was used to create this program?
a. controlling
b. leading
c. planning
d. organizing
11. Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were
not suitable for the Indian markets because the candy became messy from sitting in direct sunlight without the
benefit of air conditioning. Nestlé adopted an innovative strategy and developed Chocostick, a liquid chocolate
that is now very popular. Which management function did Nestlé use to solve its problem?
a. planning
b. controlling
c. organizing
d. leading
12. What management function is being engaged when a manager is determining organizational goals and the
means for achieving them?
a. planning
Powered by Cognero Page 2
,Name: Class: Date:
Chapter 1 - Management
b. organizing
c. controlling
d. leading
13. A recently opened bakery’s 2022 objectives were to increase its revenues by at least 15 percent and reduce
its net losses by at least 25 percent. According to your textbook, what management function would be
instrumental in setting and meeting these goals?
a. leading
b. planning
c. organizing
d. controlling
14. A manager is monitoring progress toward goal achievement, and taking corrective action when needed.
What management function is being engaged?
a. leading
b. organizing
c. planning
d. controlling
15. Malika works as a small business banking specialist within TD’s contact centre. She just celebrated her one-
year anniversary with TD, but unfortunately she’s not meeting any of her scorecard metrics. Her manager has
now asked that she job shadow a few of her colleagues to better understand successful sales tactics. Which
management function is Malika’s manager performing?
a. controlling
b. planning
c. observing
d. leading
16. Which of the following encourages employees to work harder, to work for extended periods, and to think of
better ways to do their jobs?
a. planning
b. controlling
c. motivating
d. goal-setting
17. A business school administrator is determining what classes will be offered, in which rooms, and who will
teach each class. What management function is involved in this work?
a. planning
b. organizing
c. controlling
d. leading
18. A Canadian Armed Forces drill instructor is motivating new recruits to challenge themselves. What
Powered by Cognero Page 3
, Name: Class: Date:
Chapter 1 - Management
management function is being engaged?
a. planning
b. organizing
c. controlling
d. leading
19. A Canadian magazine published a recipe for dinner rolls and the description had a religious connotation.
The ensuing controversy forced the magazine to pull its issue off newsstands and issue an apology. Which
management function did the magazine employ by issuing an apology to readers?
a. planning
b. organizing
c. controlling
d. leading
20. General managers, plant managers, divisional managers, and regional manners are all considered which type
of manager?
a. team
b. front-line
c. top
d. middle
21. In 2021, a major food manufacturer was forced to recall strained prunes because they contained pieces of
rubber. What management function did the recall entail?
a. controlling
b. leading
c. planning
d. organizing
22. A human resource manager had to find inexpensive ways to reward employees and bolster morale during a
sales-flattening economic downturn. Which management function would need to be engaged?
a. planning
b. organizing
c. leading
d. controlling
23. Designers such as Marimekko and Marant have partnered with Swedish retailer Hennes & Mauritz (better
known as H&M) to sell an affordable line of exclusively designed high-fashion clothing. Hennes & Mauritz
will take responsibility for manufacturing and marketing the clothes. What management function guided the
alliance between the designer and the retailer?
a. controlling
b. leading
c. planning
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