operations - correct answer ✔✔the ongoing, daily activities of an organization that produces revenue
and expense Pg 10
projects - correct answer ✔✔a temporary endeavor with a specified start and end date Pg 10
business strategy - correct answer ✔✔the activities, methods, tactics, etc. that will be employed to meet
the business's goals Pg 12
SMEs (subject matter experts) - correct answer ✔✔a person who is an authority in a particular area or
topic Pg 2
portfolio - correct answer ✔✔a group of related programs that support a long-term company goal or
objective Pg 13
program - correct answer ✔✔a group of related projects Pg 13
project - correct answer ✔✔an activity or group of activities to generate a new, unique product, service,
or results to support that program Pg 13
charter - correct answer ✔✔a document that, like a contract, is agreed upon by the sponsor and key
stakeholders. It defines the project and authorizes the resources, roles, responsibilities, authorities, and
scope for the project Pg 13
Specific, measurable, attainable, relevant, timely - correct answer ✔✔Criteria of specific objectives that
are unique to a project are referred to as SMART which stands for what Pg 15
triple constraint - correct answer ✔✔cost (budget), schedule (time), and scope (deliverables) Pg 17
working project managers - correct answer ✔✔not a distinctly separate role in the organization and can
be the role of a functional manager for the duration of the project Pg 17
,dedicated project managers - correct answer ✔✔role in life is to be a project manager regardless of the
operational needs of the business Pg 17
stakeholder - correct answer ✔✔anyone who has an impact on or is impacted by the project Pg 18
stakeholder analysis - correct answer ✔✔analysis to define the relevant stakeholders, their interests, and
their communication needs Pg 19
Change Requests (CR) - correct answer ✔✔a document containing a call for an change in a project Pg 19
Change Control Board (CCB) - correct answer ✔✔a group of people who track changes in a project and
can be used as a governance tool Pg 19
Scheduling Tools - correct answer ✔✔tools and the data contained in them that the project manager
uses to communicate Pg 21
Collaboration Tools - correct answer ✔✔a cloud-based software that provides email, instant messaging,
scheduling, issue tracking, and threaded discussions in one place Pg 21
Virtual Teams - correct answer ✔✔a team whose members are not physically collocated on a regular
basis during the project Pg 21
Work Breakdown Structures (WBS) - correct answer ✔✔a key tool so that people understand what is
expected of them and how they will be held accountable Pg 21
virtual meetings - correct answer ✔✔Using video conferencing to hold meeting in virtual teams Pg 21
Project Standards - correct answer ✔✔define the standards and procedures to be applied on the project
to ensure consistent delivery in accordance with the quality requirements Pg 22
, Project Management Institute (PMI) - correct answer ✔✔Founded in 1969, it's headquartered in
Newton, PA, and has member chapters on every continent (except Antarctica). Publishes foundational
and practice standards and is the largest in the world. Pg 22
Association for Project Management (APM) - correct answer ✔✔A UK-based charter organization that is
the largest professional body of its kind in Europe. Formed in 1972, it's membership is primarily limited
to the United Kingdom. Pg 22
International Project Management Association (IPMA) - correct answer ✔✔the world's first project
management association, founded in 1965. The leading authority on competent project, programme,
and portfolio management (PPPM) Pg 22
AXELOS, Ltd - correct answer ✔✔a joint venture between the government of the United Kingdom and
Captia PLC. It was formed to manage and grow a number of standards and associated certifications
developed by the Cabinet office, including ITIL (Information Technology Infrastructure Library), PRINCE2,
and Managing Successful Programs (MSP). Pg 22
Functional (Departmentalized) Organization - correct answer ✔✔The PM has little or no formal
authority. The PM role is, in fact, a part-time role. Any influence that the PM has will come primarily, if
not entirely, from the PM's ability to negotiate with and influence others -- "people skills." Pg 24
Projectized Organization - correct answer ✔✔The PM has a full-time role on the project. This also
includes nearly total authority on all administrative matters from resource allocation to budget to
schedule to scope trade-offs. Pg 24
Matrix Organization - correct answer ✔✔The PM's role and level of authority are highly dependent on
how weak or strong the organization is. Pg 24
project management office (PMO) - correct answer ✔✔A process for determining if the level of
documentation and best practices followed in project execution. Pg 26
Project Management Maturity Level - correct answer ✔✔Determined by the comprehensiveness of
written procedures to accomplish tasks in each of the process areas identified by PMI. Pg 26