HP Service Basics Exam
questions and answers
You are trying to locate a part number for warranty replacement of a faulty component. Which part
number should you use? Select the correct response. - answer Spare part number
Which HP communication is designated for HP internal and authorized service partner use only? Select
the correct response. - answer Service Advisory
You are at a customer site repairing an HP workstation. What should you do before installing a
replacement part? - answer Validate the issue to confirm that the original part is faulty.
You are replacing a hard drive in a customer's computer. Which resource should you use to locate the
most recent spare part number? Select the correct response. - answer HP Part Surfer
Which information can a customer find on the service label of their HP Z8 Workstation? (Select three.) -
answer The memory load order for the second processor.
The types of problems indicated by the Diagnostic LED and audio codes.
The types and sizes of supported memory DIMMs.
What is the HP Channel Services Network? Select the correct response. - answer Support website for
Authorized Service Personnel
You are replacing a part that has a laser-etched service label, but the replacement part does not have
the laser etching. What can you do to make sure the customer does not lose the servicing information?
(Select two.) - answer If the unit has a spare paper service label, place it on the replacement part.
Copyright © 2021 Pearson Education, Inc.
questions and answers
You are trying to locate a part number for warranty replacement of a faulty component. Which part
number should you use? Select the correct response. - answer Spare part number
Which HP communication is designated for HP internal and authorized service partner use only? Select
the correct response. - answer Service Advisory
You are at a customer site repairing an HP workstation. What should you do before installing a
replacement part? - answer Validate the issue to confirm that the original part is faulty.
You are replacing a hard drive in a customer's computer. Which resource should you use to locate the
most recent spare part number? Select the correct response. - answer HP Part Surfer
Which information can a customer find on the service label of their HP Z8 Workstation? (Select three.) -
answer The memory load order for the second processor.
The types of problems indicated by the Diagnostic LED and audio codes.
The types and sizes of supported memory DIMMs.
What is the HP Channel Services Network? Select the correct response. - answer Support website for
Authorized Service Personnel
You are replacing a part that has a laser-etched service label, but the replacement part does not have
the laser etching. What can you do to make sure the customer does not lose the servicing information?
(Select two.) - answer If the unit has a spare paper service label, place it on the replacement part.
Copyright © 2021 Pearson Education, Inc.
