2024 SMART SERVE ALCOHOL CERTIFICAT
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ION TEST ONTARIO 2024-
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2025 WITH 300 REAL QUESTIONS & REAL A
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NSWERS ONTARIO SMART SERVE EXAM A m m m m m
LREADY GRADED A+ BY EXPERTS m m m m m
When stopping service to a guest, you should
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a) tell the guest that he or she has had enough
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b) ask the guest's companion to help you stop service
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c) have a backup person stand next to you as you tell the guest
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d) give the guest another drink if it will prevent a confrontation
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B
Which statement should be avoided when stopping service to a guest?
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a) "You've had enough"
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b) "I just want to make sure you get home OK"
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c) "It's against the law for me to serve you any more alcohol"
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d) "Our company policy does not allow me to serve you any more alcohol"
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A
,To prevent an intoxicated guest from driving, you should
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a) Have the guest's car towed
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b) Warn the guest that you will call the police
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c) Physically stop the guest from getting into the car
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d) Physically stop the guest from leaving the establishment
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B
If a guest is intoxicated when arriving at the establishment,
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a) Ask the guest to leave
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b) Physically restrain the guest
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c) Forcibly take the guests car keys
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d) Refuse entry to the establishment
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D
Which statement about designated drivers is true?
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a) Over serving a guest who came with a designated driver is illegal
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b) A server is not liable for overseeing guests with a designated driver
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c) Establishments are not liable for over serving guests with a designated dri
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ver
d) A guest can be allowed to become intoxicated if accompanied by a designa
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ted driver
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A
,If a fight occurs, you should
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a) Separate other guests from the situation
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b) Wait and see if the situation resolves itself
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c) Stand between the guests who are fighting
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d) Try to physically restrain the guests who are fighting
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A
Which situation requires you to fill out an incident report?
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a) A guest stumbles when getting out of his chair
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b) A guest complains about the strength of his first drink
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c) A guest has presented a fake ID, which was confiscated
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d) A guest is rude to a server after waiting too long for a drink
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C
You have decided to stop alcohol service to a group of guests, but your mana
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ger has told you to continue serving them. You should:
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a) Serve the guests
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b) Ask the manager to serve the guests
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c) Tell the guests to leave immediately
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d) Express your concern but serve the guests anyway
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B
, When handling a fight, when should you call the police?
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a) After separating the guests who are fighting
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b) After calming down the guests who are fighting
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c) After physically restraining the guests who are fighting
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d) As soon as your safety or the safety of guests is at risk
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D
You witness a drug transaction on the premises. You should:
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a) Call the police
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b) Ignore the situation to prevent a possible confrontation
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c) Do nothing if the transaction occurred outside the building
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d) Warn the offenders that you are going to inform your manager
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A
State or municipal liquor authorities can issue citations for
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a) drunk driving
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b) serving a pregnant woman
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c) serving alcohol to a minor
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d) fighting in the establishment
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C
Which is a role of the liquor authority?
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a) issue liquor licenses
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m m m m
ION TEST ONTARIO 2024-
m m m
2025 WITH 300 REAL QUESTIONS & REAL A
m m m m m m m
NSWERS ONTARIO SMART SERVE EXAM A m m m m m
LREADY GRADED A+ BY EXPERTS m m m m m
When stopping service to a guest, you should
m m m m m m m
a) tell the guest that he or she has had enough
m m m m m m m m m m
b) ask the guest's companion to help you stop service
m m m m m m m m m
c) have a backup person stand next to you as you tell the guest
m m m m m m m m m m m m m
d) give the guest another drink if it will prevent a confrontation
m m m m m m m m m m m
B
Which statement should be avoided when stopping service to a guest?
m m m m m m m m m m
a) "You've had enough"
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b) "I just want to make sure you get home OK"
m m m m m m m m m m
c) "It's against the law for me to serve you any more alcohol"
m m m m m m m m m m m m
d) "Our company policy does not allow me to serve you any more alcohol"
m m m m m m m m m m m m m
A
,To prevent an intoxicated guest from driving, you should
m m m m m m m m
a) Have the guest's car towed
m m m m m
b) Warn the guest that you will call the police
m m m m m m m m m
c) Physically stop the guest from getting into the car
m m m m m m m m m
d) Physically stop the guest from leaving the establishment
m m m m m m m m
B
If a guest is intoxicated when arriving at the establishment,
m m m m m m m m m
a) Ask the guest to leave
m m m m m
b) Physically restrain the guest
m m m m
c) Forcibly take the guests car keys
m m m m m m
d) Refuse entry to the establishment
m m m m m
D
Which statement about designated drivers is true?
m m m m m m
a) Over serving a guest who came with a designated driver is illegal
m m m m m m m m m m m m
b) A server is not liable for overseeing guests with a designated driver
m m m m m m m m m m m m
c) Establishments are not liable for over serving guests with a designated dri
m m m m m m m m m m m m
ver
d) A guest can be allowed to become intoxicated if accompanied by a designa
m m m m m m m m m m m m m
ted driver
m
A
,If a fight occurs, you should
m m m m m
a) Separate other guests from the situation
m m m m m m
b) Wait and see if the situation resolves itself
m m m m m m m m
c) Stand between the guests who are fighting
m m m m m m m
d) Try to physically restrain the guests who are fighting
m m m m m m m m m
A
Which situation requires you to fill out an incident report?
m m m m m m m m m
a) A guest stumbles when getting out of his chair
m m m m m m m m m
b) A guest complains about the strength of his first drink
m m m m m m m m m m
c) A guest has presented a fake ID, which was confiscated
m m m m m m m m m m
d) A guest is rude to a server after waiting too long for a drink
m m m m m m m m m m m m m m
C
You have decided to stop alcohol service to a group of guests, but your mana
m m m m m m m m m m m m m m
ger has told you to continue serving them. You should:
m m m m m m m m m
a) Serve the guests
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b) Ask the manager to serve the guests
m m m m m m m
c) Tell the guests to leave immediately
m m m m m m
d) Express your concern but serve the guests anyway
m m m m m m m m
B
, When handling a fight, when should you call the police?
m m m m m m m m m
a) After separating the guests who are fighting
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b) After calming down the guests who are fighting
m m m m m m m m
c) After physically restraining the guests who are fighting
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d) As soon as your safety or the safety of guests is at risk
m m m m m m m m m m m m m
D
You witness a drug transaction on the premises. You should:
m m m m m m m m m
a) Call the police
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b) Ignore the situation to prevent a possible confrontation
m m m m m m m m
c) Do nothing if the transaction occurred outside the building
m m m m m m m m m
d) Warn the offenders that you are going to inform your manager
m m m m m m m m m m m
A
State or municipal liquor authorities can issue citations for
m m m m m m m m
a) drunk driving
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b) serving a pregnant woman
m m m m
c) serving alcohol to a minor
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d) fighting in the establishment
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C
Which is a role of the liquor authority?
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a) issue liquor licenses
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