WGU D072 FUNDAMENTALS FOR SUCCESS IN
BUSINESS OA EXAM LATEST VERSIONS 2024-2025
ACTUAL EXAM 100 QUESTIONS AND CORRECT
ANSWERS |ALREADY GRADED A+
A supervisor assigns an employee to work on a small project that is directly related to a corporate goal,
and the employee's skill set makes them the ideal person to accomplish the task. What is this employee's
managerial designation?
1. Leader
2. Manager
3. Individual
4. Team Member - ANSWER-Individual
A newly hired manager has years of experience with evaluating team performance to make
improvements. Which area of managerial skills does this new manager possess? 1. Analysis
2. Technical
3. Communication
4. People - ANSWER-1. Analysis
Which type of organizational culture in the Competing Values Framework focuses on accountability to
shareholders, competitiveness, and productivity?
1. Adhocracy
2. Clan
3. Hierarchy
4. Market - ANSWER-4. Market
An employee transfers from one department to another department in an organization. Which reality
will the employee experience in relation to this change?
1. The organizational culture will change.
2. The department sub-cultures may differ.
,3. The organizational culture may no longer matter.
4. The department sub-cultures will remain the same. - ANSWER-2. The department sub-cultures may
differ.
Which communication channel contains an item like an organization's newsletter?
1. Lean
2. Richest
3. Leanest
4. Rich - ANSWER-3. Leanest
Which communication style is being used when someone appears agreeable in a workplace conversation
and concedes to the other party but later makes snide side comments about that individual or the issue
at hand?
1. Passive
2. Assertive
3. Aggressive
4. Passive-aggressive - ANSWER-4. Passive-aggressive
Which communication style is being used by someone who regularly dismisses others' feedback, displays
a rigid posture when speaking, and tries to dominate the business decision-making process?
1. Passive
2. Assertive
3. Aggressive
4. Passive-aggressive - ANSWER-3. Aggressive
How can a manager exhibit supportive communication?
1. Be person-oriented
2. Make global statements
, 3. Use descriptive language
4. Display one-way listening - ANSWER-3. Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the location is fine
for the event but adds that others will likely be opposed to the choice. Which style of communication is
being used by this manager?
1. Passive
2. Assertive
3. Aggressive
4. Passive-aggressive - ANSWER-4. Passive-aggressive
A leader with high emotional intelligence is looking to capitalize on this trait while working with social
media. How would the leader do so?
1. Use social media as a tool to connect multiple stakeholders
2. Use forms of social media with which the leader is most comfortable
3. Use social media as the preferred tool for generating new customers
4. Use social media as the preferred method for communicating with employees - ANSWER-1. Use
social media as a tool to connect multiple stakeholders
What is true about emotional intelligence in the workplace?
1. Emotional intelligence is equally important in all work situations and job positions.
2. The lower the emotional intelligence one has, the less ethical the individual will be.
3. The higher the emotional intelligence one has, the more ethical the individual will be.
4. The importance of emotional intelligence varies by situation and job position. - ANSWER-4. The
importance of emotional intelligence varies by situation and job position.
A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging days.
Which technique is the new employee being encouraged to display?
1. Empathy
BUSINESS OA EXAM LATEST VERSIONS 2024-2025
ACTUAL EXAM 100 QUESTIONS AND CORRECT
ANSWERS |ALREADY GRADED A+
A supervisor assigns an employee to work on a small project that is directly related to a corporate goal,
and the employee's skill set makes them the ideal person to accomplish the task. What is this employee's
managerial designation?
1. Leader
2. Manager
3. Individual
4. Team Member - ANSWER-Individual
A newly hired manager has years of experience with evaluating team performance to make
improvements. Which area of managerial skills does this new manager possess? 1. Analysis
2. Technical
3. Communication
4. People - ANSWER-1. Analysis
Which type of organizational culture in the Competing Values Framework focuses on accountability to
shareholders, competitiveness, and productivity?
1. Adhocracy
2. Clan
3. Hierarchy
4. Market - ANSWER-4. Market
An employee transfers from one department to another department in an organization. Which reality
will the employee experience in relation to this change?
1. The organizational culture will change.
2. The department sub-cultures may differ.
,3. The organizational culture may no longer matter.
4. The department sub-cultures will remain the same. - ANSWER-2. The department sub-cultures may
differ.
Which communication channel contains an item like an organization's newsletter?
1. Lean
2. Richest
3. Leanest
4. Rich - ANSWER-3. Leanest
Which communication style is being used when someone appears agreeable in a workplace conversation
and concedes to the other party but later makes snide side comments about that individual or the issue
at hand?
1. Passive
2. Assertive
3. Aggressive
4. Passive-aggressive - ANSWER-4. Passive-aggressive
Which communication style is being used by someone who regularly dismisses others' feedback, displays
a rigid posture when speaking, and tries to dominate the business decision-making process?
1. Passive
2. Assertive
3. Aggressive
4. Passive-aggressive - ANSWER-3. Aggressive
How can a manager exhibit supportive communication?
1. Be person-oriented
2. Make global statements
, 3. Use descriptive language
4. Display one-way listening - ANSWER-3. Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the location is fine
for the event but adds that others will likely be opposed to the choice. Which style of communication is
being used by this manager?
1. Passive
2. Assertive
3. Aggressive
4. Passive-aggressive - ANSWER-4. Passive-aggressive
A leader with high emotional intelligence is looking to capitalize on this trait while working with social
media. How would the leader do so?
1. Use social media as a tool to connect multiple stakeholders
2. Use forms of social media with which the leader is most comfortable
3. Use social media as the preferred tool for generating new customers
4. Use social media as the preferred method for communicating with employees - ANSWER-1. Use
social media as a tool to connect multiple stakeholders
What is true about emotional intelligence in the workplace?
1. Emotional intelligence is equally important in all work situations and job positions.
2. The lower the emotional intelligence one has, the less ethical the individual will be.
3. The higher the emotional intelligence one has, the more ethical the individual will be.
4. The importance of emotional intelligence varies by situation and job position. - ANSWER-4. The
importance of emotional intelligence varies by situation and job position.
A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new
employee take more initiative to complete tasks and to persevere, even on the most challenging days.
Which technique is the new employee being encouraged to display?
1. Empathy
