WORKPLACE READINESS SKILLS
VOCABULARY EXAM QUESTIONS AND
ANSWERS
Computer applications - answer-a subclass of computer software that employs
capabilities of computer directly to a task that the user wishes to perform
Conflict resolution - answer-negotiates diplomatic solutions to interpersonal and
workplace issue, solving a disagreement in a way that satisfies both side
Creativity and resourcefulness - answer-contributes new ideas and work with initiative
Critical thinking and problems solving skills - answer-analyzes and resolves problems
that arise in completing assigned tasks
Customer service - answer-identifies and addresses the needs of all customers,
providing helpful, courteous, and knowledgeable service. Uses appropriate
interpersonal skills in dealing with difficult costumers
Diplomatic - answer-skilled in dealing with sensitive matters or people, tactful, sensitive,
to others regardless of ones own opinions or beliefs
Diversity awareness - answer-works well with all customers and co workers
File management - answer-organizing, sorting and categorizing files in a way that
anyone could be able to locate a specific file quickly
Health and safety skills - answer-follows safety guidelines and manages personal health
Information technology - answer-uses computers for business-related task, file-
management techniques, and learn and use different software/programs effectively
Initiative - answer-the ability to start something without having to be prompted or
directed. Takes time to think about how to get a task done with little or no help. Self-
stater
Integrity - answer-honesty, high moral standards; dependable, completeness,
soundness. Abides by workplace policies and law and demonstrates honesty and
reliability
Internet use and security - answer-use the internet appropriately on the job and for
workers- special tasks
VOCABULARY EXAM QUESTIONS AND
ANSWERS
Computer applications - answer-a subclass of computer software that employs
capabilities of computer directly to a task that the user wishes to perform
Conflict resolution - answer-negotiates diplomatic solutions to interpersonal and
workplace issue, solving a disagreement in a way that satisfies both side
Creativity and resourcefulness - answer-contributes new ideas and work with initiative
Critical thinking and problems solving skills - answer-analyzes and resolves problems
that arise in completing assigned tasks
Customer service - answer-identifies and addresses the needs of all customers,
providing helpful, courteous, and knowledgeable service. Uses appropriate
interpersonal skills in dealing with difficult costumers
Diplomatic - answer-skilled in dealing with sensitive matters or people, tactful, sensitive,
to others regardless of ones own opinions or beliefs
Diversity awareness - answer-works well with all customers and co workers
File management - answer-organizing, sorting and categorizing files in a way that
anyone could be able to locate a specific file quickly
Health and safety skills - answer-follows safety guidelines and manages personal health
Information technology - answer-uses computers for business-related task, file-
management techniques, and learn and use different software/programs effectively
Initiative - answer-the ability to start something without having to be prompted or
directed. Takes time to think about how to get a task done with little or no help. Self-
stater
Integrity - answer-honesty, high moral standards; dependable, completeness,
soundness. Abides by workplace policies and law and demonstrates honesty and
reliability
Internet use and security - answer-use the internet appropriately on the job and for
workers- special tasks
