Smart Serve / Smartserve Certification
Fall 2024 Exam 100% updated!!
Maria is slurring her speech, and having difficulty with coordination and balance. Is she
intoxicated? - ANSWERSMaybe, but Maria may have a medical condition that mimics
these signs.
If a customer is served to the point of intoxication, when does the server's responsibility
end? - ANSWERSWhen the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? -
ANSWERS►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been tampered with? -
ANSWERS►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have given a customer
which rating? - ANSWERSYellow or Red
If the same number of standard drinks is consumed, which guest will most likely have
the lowest BAC? - ANSWERSA young, physically fit male.
Which of the following customers will likely have the lowest BAC after consuming the
same number of Standard Drinks in the same amount of time? - ANSWERSA young,
lean man.
The Traffic Light System is a helpful way to: - ANSWERSDecide whether to serve, slow
down, or stop service to a customer.
Why is it important for you to know the features of all accepted forms of I.D.? -
ANSWERSIt's everyone's job in a licensed establishment to ensure that underage
customers are not served alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing features.
Serving an underage customer can lead to criminal charges for you and your employer.
►All of the above.
Fall 2024 Exam 100% updated!!
Maria is slurring her speech, and having difficulty with coordination and balance. Is she
intoxicated? - ANSWERSMaybe, but Maria may have a medical condition that mimics
these signs.
If a customer is served to the point of intoxication, when does the server's responsibility
end? - ANSWERSWhen the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? -
ANSWERS►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been tampered with? -
ANSWERS►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have given a customer
which rating? - ANSWERSYellow or Red
If the same number of standard drinks is consumed, which guest will most likely have
the lowest BAC? - ANSWERSA young, physically fit male.
Which of the following customers will likely have the lowest BAC after consuming the
same number of Standard Drinks in the same amount of time? - ANSWERSA young,
lean man.
The Traffic Light System is a helpful way to: - ANSWERSDecide whether to serve, slow
down, or stop service to a customer.
Why is it important for you to know the features of all accepted forms of I.D.? -
ANSWERSIt's everyone's job in a licensed establishment to ensure that underage
customers are not served alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing features.
Serving an underage customer can lead to criminal charges for you and your employer.
►All of the above.
