CPHQ Exam 1 Questions And Correct Answers A+ Graded
Six Sigma Improvement Model - ANSWER Define, Measure, Analyze, Improve, Control
Six Sigma - ANSWER A business process for improving quality, reducing costs, and
increasing customer satisfaction and a process whereby firms work to limit product
defects to 3.4 per million or fewer
LEAN approach, quality improvement technique- ANSWER Focused on what is valuable
to customers, pt, payers, providers, regulatory bodies with emphasis in investigating
new ways to get the work done and make changes in short time.
Reengineering - ANSWER The redesigning of a firm's processes to be more efficient. A
focus on cross-functional capabilities led to the dissolving of departmental silos. Often
became associated with downsizing and layoffs and employee morale declined and
productivity suffered.
Rapid cycle improvement (RCI) - ANSWER An improvement model that makes repeated
incremental improvements to optimize performance
Breakthrough Series A collaborative strategy for QPI developed by the IHI aimed at
achieving rapid cycle improvement. Collaborations offer the opportunity for
organizations to learn about others successes and failures. Includes the PDSA cycles
and the concept of spread.
Patient Safety approach six key areas - ANSWER structure, environment,
equipment/technologies, processes, people and leadership/culture
Patient-centered care - ANWER "Nothing about me without me" best describes the
concept of patient-centered care. Care that is respectful of and responsive to individual
patient preferences, needs, and values.
, TeamSTEPPS stands for - ANSWER Team Strategies and Tools to Enhance Performance
and Patient Safety
TeamSTEPPS - (an AHRQ strategy to promote patient safety) - ANSWER A teamwork
system designed to increase patient safety developed by the DoD and AHRQ
TeamSTEPPS- ANSWER Developed to improve communication and teamwork
knowledge among healthcare professionals.
IOM Imperatives, Priorities and Competencies- ANSWER Patient safety and harm,
changing the health care delivery system, and policy and health care quality
Underuse- ANSWER Failing to provide a health service when it could be medically useful
Overuse- ANSWER The potential harm from receiving a service beyond likely benefit
Abuse - ANSWER Wrong diagnoses, medical errors, and other sources of preventable
complications
IOM 6 characteristics 2c2 - ANSWER Safe, effective, patient-centered, timely, efficient,
equitable SEPTEE
Safe - ANSWER Prevent injuries to patients resulting from care that is intended to help
them
Effective - ANSWER Care based on scientific knowledge demonstrating who will likely
benefit and restrain from providing care when it is not likely to benefit patients
Patient-centered - ANSWER Care should be respectful and responsive to patient
preferences, needs and values; further, patient values should guide all clinical decisions
Six Sigma Improvement Model - ANSWER Define, Measure, Analyze, Improve, Control
Six Sigma - ANSWER A business process for improving quality, reducing costs, and
increasing customer satisfaction and a process whereby firms work to limit product
defects to 3.4 per million or fewer
LEAN approach, quality improvement technique- ANSWER Focused on what is valuable
to customers, pt, payers, providers, regulatory bodies with emphasis in investigating
new ways to get the work done and make changes in short time.
Reengineering - ANSWER The redesigning of a firm's processes to be more efficient. A
focus on cross-functional capabilities led to the dissolving of departmental silos. Often
became associated with downsizing and layoffs and employee morale declined and
productivity suffered.
Rapid cycle improvement (RCI) - ANSWER An improvement model that makes repeated
incremental improvements to optimize performance
Breakthrough Series A collaborative strategy for QPI developed by the IHI aimed at
achieving rapid cycle improvement. Collaborations offer the opportunity for
organizations to learn about others successes and failures. Includes the PDSA cycles
and the concept of spread.
Patient Safety approach six key areas - ANSWER structure, environment,
equipment/technologies, processes, people and leadership/culture
Patient-centered care - ANWER "Nothing about me without me" best describes the
concept of patient-centered care. Care that is respectful of and responsive to individual
patient preferences, needs, and values.
, TeamSTEPPS stands for - ANSWER Team Strategies and Tools to Enhance Performance
and Patient Safety
TeamSTEPPS - (an AHRQ strategy to promote patient safety) - ANSWER A teamwork
system designed to increase patient safety developed by the DoD and AHRQ
TeamSTEPPS- ANSWER Developed to improve communication and teamwork
knowledge among healthcare professionals.
IOM Imperatives, Priorities and Competencies- ANSWER Patient safety and harm,
changing the health care delivery system, and policy and health care quality
Underuse- ANSWER Failing to provide a health service when it could be medically useful
Overuse- ANSWER The potential harm from receiving a service beyond likely benefit
Abuse - ANSWER Wrong diagnoses, medical errors, and other sources of preventable
complications
IOM 6 characteristics 2c2 - ANSWER Safe, effective, patient-centered, timely, efficient,
equitable SEPTEE
Safe - ANSWER Prevent injuries to patients resulting from care that is intended to help
them
Effective - ANSWER Care based on scientific knowledge demonstrating who will likely
benefit and restrain from providing care when it is not likely to benefit patients
Patient-centered - ANSWER Care should be respectful and responsive to patient
preferences, needs and values; further, patient values should guide all clinical decisions
