CPHQ NEW QUESTIONS AND 100% CORRECT
ANSWERS
This set of questions are best answered with a control chart because data was collected
over time. The number of Cesarean sections performed in a facility over a span of 5
years is best presented in a - ANSWER control chart.
A large acute care facility has cultivated a culture of patient safety by providing
education to staff, supporting process improvements at the department level, and
implementing a non-punitive approach to error reporting. Patient safety goal
compliance within departments ranges from 75—100%.How should the organization
evaluate its culture of patient safety? - ANSWER Survey employees and physicians
A process indicator is one that measures - ANSWER an activity to provide care or
service.
An acute care facility wants to measure its level of customer satisfaction by survey. The
facility has a urgent care center, dialysis unit, operating room, cardiac catheterization
lab and six Medical/ Surgical inpatient units. Which of the following provides the most
reliable data? ANSWER A random sample of 20% of all annual discharges/visits per unit
A curriculum for staff education in organizational change should include all of the
following - ANSWER budgeting techniques.
An acute care facility has had an increase in the rate of patient falls in the past six
months. The healthcare quality professional should recommend - ANSWER sharing the
data with staff to provide feedback
Situation-Background-Assessment-Recommendation (SBAR) is a - ANSWER tool to
improve communication between caregivers.
, Team building exercises for the first meeting should include all of the following EXCEPT-
ANSWER review the improvement plan.
In the development of department-specific performance indicators, the healthcare
quality professional in her role as a consultant should - ANSWER conduct a literature
search and select appropriate quality indicators
To facilitate the introduction of concepts regarding performance improvement
throughout the organization, a healthcare quality professional may introduce all of the
following EXCEPT - ANSWER Require staff involvement in self-study activities about
quality.
Which of the following is an example of the leadership strategy to integrate the patient
safety program into the organization's overall performance improvement system? -
ANSWER Implement FMEA in the healthcare system
To which one of the following areas should a trend analysis of incidents at an acute care
facility focus? - ANSWER Severity level and occurrence types
A quality improvement team has brainstormed a list of many ideas. Which tool should
the team use to identify which ideas to test first? - ANSWER Multi-voting
A team approach to quality improvement activities is preferred when - ANSWER the
process has many owners
The following falls data was collected for units with similar average daily censuses from
a facility.
Unit A—9%
Unit B—4%
Unit B—6%
Unit D—8%
ANSWERS
This set of questions are best answered with a control chart because data was collected
over time. The number of Cesarean sections performed in a facility over a span of 5
years is best presented in a - ANSWER control chart.
A large acute care facility has cultivated a culture of patient safety by providing
education to staff, supporting process improvements at the department level, and
implementing a non-punitive approach to error reporting. Patient safety goal
compliance within departments ranges from 75—100%.How should the organization
evaluate its culture of patient safety? - ANSWER Survey employees and physicians
A process indicator is one that measures - ANSWER an activity to provide care or
service.
An acute care facility wants to measure its level of customer satisfaction by survey. The
facility has a urgent care center, dialysis unit, operating room, cardiac catheterization
lab and six Medical/ Surgical inpatient units. Which of the following provides the most
reliable data? ANSWER A random sample of 20% of all annual discharges/visits per unit
A curriculum for staff education in organizational change should include all of the
following - ANSWER budgeting techniques.
An acute care facility has had an increase in the rate of patient falls in the past six
months. The healthcare quality professional should recommend - ANSWER sharing the
data with staff to provide feedback
Situation-Background-Assessment-Recommendation (SBAR) is a - ANSWER tool to
improve communication between caregivers.
, Team building exercises for the first meeting should include all of the following EXCEPT-
ANSWER review the improvement plan.
In the development of department-specific performance indicators, the healthcare
quality professional in her role as a consultant should - ANSWER conduct a literature
search and select appropriate quality indicators
To facilitate the introduction of concepts regarding performance improvement
throughout the organization, a healthcare quality professional may introduce all of the
following EXCEPT - ANSWER Require staff involvement in self-study activities about
quality.
Which of the following is an example of the leadership strategy to integrate the patient
safety program into the organization's overall performance improvement system? -
ANSWER Implement FMEA in the healthcare system
To which one of the following areas should a trend analysis of incidents at an acute care
facility focus? - ANSWER Severity level and occurrence types
A quality improvement team has brainstormed a list of many ideas. Which tool should
the team use to identify which ideas to test first? - ANSWER Multi-voting
A team approach to quality improvement activities is preferred when - ANSWER the
process has many owners
The following falls data was collected for units with similar average daily censuses from
a facility.
Unit A—9%
Unit B—4%
Unit B—6%
Unit D—8%
