Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
ADMN 232 Final Exam Prep Study Guide
Solutions
Define efficiency - ANSWER✔✔-"Achieving maximum productivity with minimum wasted effort or
expense."
Define effectiveness - ANSWER✔✔-"The degree to which something is successful in producing a desired
result."
Amazon's ability to ship over 5 billion items a year to customers, with great control over "the last mile"
of the package, exemplifies the inventory capacity of the company. - ANSWER✔✔-False, this
demonstrates Amazon's effectiveness.
As a top manager in an IT company, Janice does not need to have the technical expertise needed for the
company's day-today operations in order to be a successful manager. - ANSWER✔✔-True.
First-line managers hold positions like plant manager, regional manager, or divisional manager. -
ANSWER✔✔-False.
A manager speaking at the opening of a new facility or representing the company at a community
luncheon to support local charities is performing the figurehead role of management. - ANSWER✔✔-
True.
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Conceptual skills are the ability to work well with others. - ANSWER✔✔-False.
"_______" is getting work done with a minimum of effort, expense, or waste. - ANSWER✔✔-Efficiency.
"__________" is the degree to which something is successful in producing a desired result. -
ANSWER✔✔-Effectiveness.
The management function of _______ involves determining organizational goals and a means for
achieving them. - ANSWER✔✔-Planning.
Juan, who manages the marketing unit of a company, is deciding what roles each of his subordinates will
play within the unit. He decides who will take charge of each team and who will be in charge of handling
customers. In this scenario, which of the following management functions is Juan performing? -
ANSWER✔✔-Organizing.
Controlling involves setting standards to achieve organizational goals. - ANSWER✔✔-True.
_______ manage the performance of entry-level employees who are directly responsible for producing
the company's products or services. - ANSWER✔✔-First Line Managers.
In the team leader structure, team members perform nearly all the functions traditionally performed by
_______ under the direction of a team leader. - ANSWER✔✔-First Line Managers.
What is the liason role of managers? - ANSWER✔✔-In this role, managers deal with people outside their
units.
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When Westborough Software laid off 300 employees last week, CEO Diane Wagner called a press
conference to announce the company's actions to the media. In doing so, Diane was performing the
_______ managerial role. - ANSWER✔✔-Spokesperson.
In the _______ role, managers respond to pressures and problems so severe that they demand
immediate attention and action. - ANSWER✔✔-Disturbance handler.
Which of the following skills encompass the specialized procedures and knowledge required to get the
job done? - ANSWER✔✔-Technical skills.
The ability to see the organization as a whole is an important component of _______ skills. -
ANSWER✔✔-Conceptual skills.
Conceptual skills include the ability to understand and reconcile multiple complex problems. -
ANSWER✔✔-True.
_______ skills are important for all levels of management. - ANSWER✔✔-Human skills.
_______ are managers who started out strong in their careers but were knocked off the fast track by the
time they reached middle to upper levels of management. - ANSWER✔✔-Derailers.
Define management. - ANSWER✔✔-Management is getting work done through others.
What are the four functions of management? - ANSWER✔✔-Planning, organizing, leading, and
controlling.
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Describe the planning function of management. - ANSWER✔✔-The planning function involves setting
organizational goals and plans to achieve them.
Describe the organizing function of management. - ANSWER✔✔-The organizing function involves who
will do what jobs, who is in charge of who, etc.
Describe the leading function of management. - ANSWER✔✔-The leading function involves inspiring and
motivating employees to achieve goals.
Describe the controlling function of management. - ANSWER✔✔-The controlling function involves
monitoring progress toward goals and taking corrective action if needed.
What are the four different kinds of managers? - ANSWER✔✔-Top managers, middle managers, first-line
managers, team leaders.
What are Top Managers? - ANSWER✔✔-Executives responsible for the overall direction of the
organization.
What are middle managers? - ANSWER✔✔-Mangers responsible for setting objectives consistent with
top management's goals and for planning and implementing subunit strategies for achieving these
objectives.
What are first line managers? - ANSWER✔✔-They are responsible for directing nonmangerial employees
who are directly responsible for production of products/services.
Copyright © Stuvia International BV 2010-2024 Page 4/31
ADMN 232 Final Exam Prep Study Guide
Solutions
Define efficiency - ANSWER✔✔-"Achieving maximum productivity with minimum wasted effort or
expense."
Define effectiveness - ANSWER✔✔-"The degree to which something is successful in producing a desired
result."
Amazon's ability to ship over 5 billion items a year to customers, with great control over "the last mile"
of the package, exemplifies the inventory capacity of the company. - ANSWER✔✔-False, this
demonstrates Amazon's effectiveness.
As a top manager in an IT company, Janice does not need to have the technical expertise needed for the
company's day-today operations in order to be a successful manager. - ANSWER✔✔-True.
First-line managers hold positions like plant manager, regional manager, or divisional manager. -
ANSWER✔✔-False.
A manager speaking at the opening of a new facility or representing the company at a community
luncheon to support local charities is performing the figurehead role of management. - ANSWER✔✔-
True.
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, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
Conceptual skills are the ability to work well with others. - ANSWER✔✔-False.
"_______" is getting work done with a minimum of effort, expense, or waste. - ANSWER✔✔-Efficiency.
"__________" is the degree to which something is successful in producing a desired result. -
ANSWER✔✔-Effectiveness.
The management function of _______ involves determining organizational goals and a means for
achieving them. - ANSWER✔✔-Planning.
Juan, who manages the marketing unit of a company, is deciding what roles each of his subordinates will
play within the unit. He decides who will take charge of each team and who will be in charge of handling
customers. In this scenario, which of the following management functions is Juan performing? -
ANSWER✔✔-Organizing.
Controlling involves setting standards to achieve organizational goals. - ANSWER✔✔-True.
_______ manage the performance of entry-level employees who are directly responsible for producing
the company's products or services. - ANSWER✔✔-First Line Managers.
In the team leader structure, team members perform nearly all the functions traditionally performed by
_______ under the direction of a team leader. - ANSWER✔✔-First Line Managers.
What is the liason role of managers? - ANSWER✔✔-In this role, managers deal with people outside their
units.
Copyright © Stuvia International BV 2010-2024 Page 2/31
, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
When Westborough Software laid off 300 employees last week, CEO Diane Wagner called a press
conference to announce the company's actions to the media. In doing so, Diane was performing the
_______ managerial role. - ANSWER✔✔-Spokesperson.
In the _______ role, managers respond to pressures and problems so severe that they demand
immediate attention and action. - ANSWER✔✔-Disturbance handler.
Which of the following skills encompass the specialized procedures and knowledge required to get the
job done? - ANSWER✔✔-Technical skills.
The ability to see the organization as a whole is an important component of _______ skills. -
ANSWER✔✔-Conceptual skills.
Conceptual skills include the ability to understand and reconcile multiple complex problems. -
ANSWER✔✔-True.
_______ skills are important for all levels of management. - ANSWER✔✔-Human skills.
_______ are managers who started out strong in their careers but were knocked off the fast track by the
time they reached middle to upper levels of management. - ANSWER✔✔-Derailers.
Define management. - ANSWER✔✔-Management is getting work done through others.
What are the four functions of management? - ANSWER✔✔-Planning, organizing, leading, and
controlling.
Copyright © Stuvia International BV 2010-2024 Page 3/31
, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
Describe the planning function of management. - ANSWER✔✔-The planning function involves setting
organizational goals and plans to achieve them.
Describe the organizing function of management. - ANSWER✔✔-The organizing function involves who
will do what jobs, who is in charge of who, etc.
Describe the leading function of management. - ANSWER✔✔-The leading function involves inspiring and
motivating employees to achieve goals.
Describe the controlling function of management. - ANSWER✔✔-The controlling function involves
monitoring progress toward goals and taking corrective action if needed.
What are the four different kinds of managers? - ANSWER✔✔-Top managers, middle managers, first-line
managers, team leaders.
What are Top Managers? - ANSWER✔✔-Executives responsible for the overall direction of the
organization.
What are middle managers? - ANSWER✔✔-Mangers responsible for setting objectives consistent with
top management's goals and for planning and implementing subunit strategies for achieving these
objectives.
What are first line managers? - ANSWER✔✔-They are responsible for directing nonmangerial employees
who are directly responsible for production of products/services.
Copyright © Stuvia International BV 2010-2024 Page 4/31
