ITIL 4 Foundation Key Concepts of
Service Management Exam Questions
and Answers
Creating ITSM capability
Managing ITSM capability
Expanding ITSM capability
Improving ITSM capability - Answer-Almost all services today are IT-enabled
Cloud Computing (SaaS, IaaS, PaaS)
Blockchain
Memory-only storage
Machine Learning and AI
Internet of Things (IoT) - Answer-IT in the Modern World
ITIL Service Value Chain (SVC)
The ITIL Practices
The ITIL Guiding Principles
IT Governance
Continual Improvement - Answer-Core Components of the ITIL Service System (SVS)
AXELOS - Answer-ITIL, the most widely accepted approach to IT service management
in the world, is developed, managed and operated by the [?] organization.
ITIL® Specialist - Drive Stakeholder Value
ITIL® Specialist - Create, Deliver, & Support - Answer-Which two courses are
specifically part of the ITIL® Managing Professional (MP) career path requirement?
75 - Answer-How many minutes does one have to take the ITIL 4 exam if not taking it in
their native or working language?
Information Technology Service Management (ITSM) - Answer-What is the
comprehensive framework that ITIL 4 provides to global organizations?
They are IT-enabled - Answer-According to ITIL4, almost all services today have which
characteristic?
Drag and drop - Answer-What is NOT an official ITIL 4 question type?
c) To remember - Answer-What is the goal of questioning at Bloom's level 1?
a) To analyze
b) To understand
, c) To remember
d) To apply
Understand 7 ITIL practices - Answer-Which Learning Outcome domain accounts for
almost 50% of the ITIL 4 Foundation exam?
d) Regulations - Answer-Which is NOT a core component of the ITIL Service Value
System (SVS)?
a) Governance
b) Continual Improvement
c) ITIL practices
d) Regulations
ITIL® Strategist - Direct, Plan, & Improve - Answer-Which higher level course is
common to both ITIL® Managing Professional (MP) and ITIL® Strategic Leader (SL)
career paths?
2000 - Answer-In addition to the ITIL Development Group, approximately how many
ITIL members help steer the development of ITIL version 4?
ITIL Foundation
ITIL Master
ITIL Specialist
ITIL Leader - Answer-Which of these are valid levels of the ITIL 4 certification scheme?
65% - Answer-What is the passing percentage score for the ITIL 4 Foundation exam?
Service Management - Answer-a set of specialized organizational capabilities for
enabling value to customers in the form of services.
Value - Answer-the perceived benefits, usefulness, and importance of something.
The Definition of Value - Answer-The nature of value
The aspects and scope of the involved stakeholders
The way that value creation is enabled through services
Public or private
For-or-Non-Profit
Part of a company
Corporations
Partnerships
Sole Proprietorship - Answer-ITIL Types of Organizations
Service Management Exam Questions
and Answers
Creating ITSM capability
Managing ITSM capability
Expanding ITSM capability
Improving ITSM capability - Answer-Almost all services today are IT-enabled
Cloud Computing (SaaS, IaaS, PaaS)
Blockchain
Memory-only storage
Machine Learning and AI
Internet of Things (IoT) - Answer-IT in the Modern World
ITIL Service Value Chain (SVC)
The ITIL Practices
The ITIL Guiding Principles
IT Governance
Continual Improvement - Answer-Core Components of the ITIL Service System (SVS)
AXELOS - Answer-ITIL, the most widely accepted approach to IT service management
in the world, is developed, managed and operated by the [?] organization.
ITIL® Specialist - Drive Stakeholder Value
ITIL® Specialist - Create, Deliver, & Support - Answer-Which two courses are
specifically part of the ITIL® Managing Professional (MP) career path requirement?
75 - Answer-How many minutes does one have to take the ITIL 4 exam if not taking it in
their native or working language?
Information Technology Service Management (ITSM) - Answer-What is the
comprehensive framework that ITIL 4 provides to global organizations?
They are IT-enabled - Answer-According to ITIL4, almost all services today have which
characteristic?
Drag and drop - Answer-What is NOT an official ITIL 4 question type?
c) To remember - Answer-What is the goal of questioning at Bloom's level 1?
a) To analyze
b) To understand
, c) To remember
d) To apply
Understand 7 ITIL practices - Answer-Which Learning Outcome domain accounts for
almost 50% of the ITIL 4 Foundation exam?
d) Regulations - Answer-Which is NOT a core component of the ITIL Service Value
System (SVS)?
a) Governance
b) Continual Improvement
c) ITIL practices
d) Regulations
ITIL® Strategist - Direct, Plan, & Improve - Answer-Which higher level course is
common to both ITIL® Managing Professional (MP) and ITIL® Strategic Leader (SL)
career paths?
2000 - Answer-In addition to the ITIL Development Group, approximately how many
ITIL members help steer the development of ITIL version 4?
ITIL Foundation
ITIL Master
ITIL Specialist
ITIL Leader - Answer-Which of these are valid levels of the ITIL 4 certification scheme?
65% - Answer-What is the passing percentage score for the ITIL 4 Foundation exam?
Service Management - Answer-a set of specialized organizational capabilities for
enabling value to customers in the form of services.
Value - Answer-the perceived benefits, usefulness, and importance of something.
The Definition of Value - Answer-The nature of value
The aspects and scope of the involved stakeholders
The way that value creation is enabled through services
Public or private
For-or-Non-Profit
Part of a company
Corporations
Partnerships
Sole Proprietorship - Answer-ITIL Types of Organizations
