K
WGU-INTRO TO IT -
C
D322- FULL STUDY
LO
GUIDE SECTION 2-8
YC
EXAM QUESTIONS WITH
CORRECT VERIFIED
D
ANSWERS A+ GRADED
U
ST
Specifically, IT functions cover five different domains:
communication
,data collection and management
information security management
consumer relationship management
process improvement
IT governance is
K
the system of processes that ensures the effective and efficient
use of IT to enable an organization to achieve its business goals
C
and to add value to key stakeholders in an organization.
LO
Network administrators
set up, maintain, and monitor the hardware and software that
support the networking components of the computer systems.
YC
Systems administrators
set up, maintain, and monitor devices that support business
D
operations. These devices include anything from projectors and
smartboards in a training room to the devices in the server room.
U
ST
Web administrators
control the outward-facing content on an organization's website
and intranets and ensure that the sites function and integrate with
back-end systems, such as supporting databases.
Database administrators
,configure and troubleshoot an organization's data repositories.
Cybersecurity analysts
monitor the behaviors of the system components for anomalies
and malicious attacks. They also put measures in place to deter,
detect, and mitigate internal and external threats.
K
C
Technical support specialists
provide end-user training and help users resolve issues accessing
LO
resources and systems.
Outsourcing
YC
uses the resources and skills of a developed workforce from an
external organization.
D
Insourcing
assigns a project to employees within the organization. Insourcing
U
generally requires the development of new operations and
processes, making it an expensive option.
ST
The project management life cycle is represented differently in
various models, but projects generally include four phases:
initiation, planning, execution, and closure.
, Project initiation
broadly defines the project. It usually begins with a business case,
followed by a feasibility study. During the feasibility study,
research assesses whether the business case will lead to a
reasonable, feasible solution. Project stakeholders provide input
in the analysis of the business case, resulting in a project charter,
or project initiation document, that outlines the business needs,
K
the stakeholders, and the business case.
C
Project planning (1 of 2)
LO
includes developing a road map that everyone follows. This phase
starts with setting the project goals, commonly using the SMART
or CLEAR frameworks, both of which are described below.
YC
Specific: Set a specific goal that answers the questions who,
what, where, when, which, and why.
Measurable: Create criteria that can be used to measure the
success of the goal.
D
Attainable: Ensure the goal is attainable given the resources.
Realistic: Assess the willingness to work toward the goal.
U
Timely: The goal should be achievable within the available
timeframe.
ST
Collaborative: The goal should encourage employees to work
together.
Limited: The goal should be limited in scope and time to keep it
manageable.
WGU-INTRO TO IT -
C
D322- FULL STUDY
LO
GUIDE SECTION 2-8
YC
EXAM QUESTIONS WITH
CORRECT VERIFIED
D
ANSWERS A+ GRADED
U
ST
Specifically, IT functions cover five different domains:
communication
,data collection and management
information security management
consumer relationship management
process improvement
IT governance is
K
the system of processes that ensures the effective and efficient
use of IT to enable an organization to achieve its business goals
C
and to add value to key stakeholders in an organization.
LO
Network administrators
set up, maintain, and monitor the hardware and software that
support the networking components of the computer systems.
YC
Systems administrators
set up, maintain, and monitor devices that support business
D
operations. These devices include anything from projectors and
smartboards in a training room to the devices in the server room.
U
ST
Web administrators
control the outward-facing content on an organization's website
and intranets and ensure that the sites function and integrate with
back-end systems, such as supporting databases.
Database administrators
,configure and troubleshoot an organization's data repositories.
Cybersecurity analysts
monitor the behaviors of the system components for anomalies
and malicious attacks. They also put measures in place to deter,
detect, and mitigate internal and external threats.
K
C
Technical support specialists
provide end-user training and help users resolve issues accessing
LO
resources and systems.
Outsourcing
YC
uses the resources and skills of a developed workforce from an
external organization.
D
Insourcing
assigns a project to employees within the organization. Insourcing
U
generally requires the development of new operations and
processes, making it an expensive option.
ST
The project management life cycle is represented differently in
various models, but projects generally include four phases:
initiation, planning, execution, and closure.
, Project initiation
broadly defines the project. It usually begins with a business case,
followed by a feasibility study. During the feasibility study,
research assesses whether the business case will lead to a
reasonable, feasible solution. Project stakeholders provide input
in the analysis of the business case, resulting in a project charter,
or project initiation document, that outlines the business needs,
K
the stakeholders, and the business case.
C
Project planning (1 of 2)
LO
includes developing a road map that everyone follows. This phase
starts with setting the project goals, commonly using the SMART
or CLEAR frameworks, both of which are described below.
YC
Specific: Set a specific goal that answers the questions who,
what, where, when, which, and why.
Measurable: Create criteria that can be used to measure the
success of the goal.
D
Attainable: Ensure the goal is attainable given the resources.
Realistic: Assess the willingness to work toward the goal.
U
Timely: The goal should be achievable within the available
timeframe.
ST
Collaborative: The goal should encourage employees to work
together.
Limited: The goal should be limited in scope and time to keep it
manageable.
