1 | P a g e | © copyright 2024/2025 | Grade A+
HBI Registration: Skills for Success
Questions and Answers 2024/2025
Gabe arrives at registration to check in for his appointment. The registrar
smiles and greets Gabe with a pleasant tone, maintaining her focus on the
screen. She enters his information into the registration system and explains to
Gabe what his financial responsibilities are. What could the registrar have
done differently for a more successful registration process?
✓ She failed to make proper eye contact with Gabe
A patient arrives at registration, and the registrar, Vivian, looks up and smiles
at him. Once she is ready for him, she says, "I will be registering you this
morning. I need you to verify your insurance information. A clinician will take
you to your room in a few minutes." Which part of the greeting did Vivian
miss?
✓ Salutation and introduction
Which of the following is a responsibility of a registrar?
✓ All of the above: determine admission type, educate patients about
financial responsibilities, review referrals
Master01 | September, 2024/2025 | Latest update
HBI Registration: Skills for Success
Questions and Answers 2024/2025
Gabe arrives at registration to check in for his appointment. The registrar
smiles and greets Gabe with a pleasant tone, maintaining her focus on the
screen. She enters his information into the registration system and explains to
Gabe what his financial responsibilities are. What could the registrar have
done differently for a more successful registration process?
✓ She failed to make proper eye contact with Gabe
A patient arrives at registration, and the registrar, Vivian, looks up and smiles
at him. Once she is ready for him, she says, "I will be registering you this
morning. I need you to verify your insurance information. A clinician will take
you to your room in a few minutes." Which part of the greeting did Vivian
miss?
✓ Salutation and introduction
Which of the following is a responsibility of a registrar?
✓ All of the above: determine admission type, educate patients about
financial responsibilities, review referrals
Master01 | September, 2024/2025 | Latest update
