milady cosmetology state board written
exam review 100% CORRECT
While working, your clothing should always be stylish, comfortable, and __________. - ANSWER
functional
Your _____ involves your posture and the way you walk and move. - ANSWER physical presentation
the way to counter the negative impact of repetitive motions or long periods spent in one position is by
________________ - ANSWER Stretching and walking around at intervals
There are consequences to not maintaining a professional image in the salon including loss of clients, a
poor reputation, and _____. - ANSWER loss of income
Your shoulders should be relaxed and _____ when you are providing client services. - ANSWER level
One weak moment of ________ right before performing a service because you did not plan ahead could
spell disaster. - ANSWER drinking coffee
the science of designing the workplace as well as its equipment and tools to make specific body
movements more comfortable, efficient, and safe is ____________ - ANSWER Ergonomics
The daily maintenance of cleanliness by practicing good healthful habits is - ANSWER personal hygiene
the impression you project through both your outward appearance and your conduct in the workplace is
________ - ANSWER professional image
Which of these items should be kept in your hygiene pack? - ANSWER toothbrush
, as a professional cosmetologist, you should brush and floss your teeth and use ______ throughout the
day as needed - ANSWER mouthwash
In addition to being free of dirt, it is important that your clothing is __________. - ANSWER stain free
To help protect your clothing from dirt and stains, consider investing in _________ to wear at work. -
ANSWER an apron or smock
Ensure you are dressed for success by tuning in to ______________. - ANSWER the salon's culture
Your shoes should have a low heel and __________________. - ANSWER offer good arch support
As you work, your neck should be: - ANSWER elongated and balanced above the shoulders
One goal of ergonomics is to make workplace tools safer and more - ANSWER efficient
Negative gossip and ___________ can bring an ideal atmosphere to a halt. - ANSWER impolite demeanor
An awareness of your posture and ________, coupled with good work habits, proper tools, and
equipment, will enhance your health and comfort. - ANSWER movements
As you work, you should hold your elbows at no more than a _____-degree angle away from your body
for extended periods of time. - ANSWER 60
As you work, your wrists should be kept in a _______________ as much as possible. - ANSWER straight
or neutral position
As you work, a good guideline to follow is to ___________________. - ANSWER use ergonomically
designed implements
repetitive motions have a cumulative effect on the muscles and - ANSWER joints
, to avoid ergonomic-related injuries, consider using - ANSWER an anti-fatigue mat
Establishing a professional online image is an essential __________ attribute. - ANSWER image building
Good communication skills reduce potential workplace _____ - ANSWER conflict
In handling a client who is dissatisfied with a service, the ultimate goal is to ____ - ANSWER make the
client happy and willing to return for future services
Effective human relations and communication skills build _______________, accelerate professional
growth, and promote a positive work environment. - ANSWER lasting client relationships
The sixth step of the 10-Step Consultation Method is ________________. - ANSWER show and tell
A practical step for effectively communicating in the workplace is to _______________ - ANSWER believe
in yourself
The ability to understand people is ____ to operating effectively in many industries. - ANSWER the key
To earn a client's ____ and loyalty, be consistent by always having a positive attitude. - ANSWER trust
If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved, you
should ___ - ANSWER create a plan, offer alternative looks, and set future goals
You may want to schedule clients who are _________ late for the last appointment of the day or ask
them to arrive earlier than their actual appointment time. - ANSWER habitually
When you meet an older client for the first time, you should ____ - ANSWER ask how the client wishes to
be addressed
, When interacting and communicating with coworkers, make every effort to remain ___________ and
resist being pulled into spats and cliques. - ANSWER objective
As a cosmetologist, do not attempt to fulfill the role of _______, career guide, parental sounding board,
and motivational coach for your clients. - ANSWER counselor
If a client is revealing increasingly personal details, one recommended strategy is that you
_______________ or find a reason to excuse yourself, and when you return, change the subject or
suggest a mini relaxation service. - ANSWER change the subject
As you interact and communicate with coworkers, you should be honest and ___________. - ANSWER
sensitive
When communicating with your salon manager about an issue or problem, it is recommended that you
____ beforehand. - ANSWER think of possible solutions
The act of successfully sharing information between two people (or groups of people) so that the
information is understood is called _____ - ANSWER effective communication
The document also known as client questionnaire, consultation card, or health history form is the client
_____ - ANSWER intake form
The ____ is the communication with a client that determines the client's needs and how to achieve the
desired results. - ANSWER client consultation
When should a client consultation be performed? - ANSWER before starting the actual service
It is recommended that you allow how much time in your schedule to do the client consultation? -
ANSWER 5-15 minutes
The third step of the 10-Step Consultation Method is to _________. - ANSWER determine and rate the
client's preferences
exam review 100% CORRECT
While working, your clothing should always be stylish, comfortable, and __________. - ANSWER
functional
Your _____ involves your posture and the way you walk and move. - ANSWER physical presentation
the way to counter the negative impact of repetitive motions or long periods spent in one position is by
________________ - ANSWER Stretching and walking around at intervals
There are consequences to not maintaining a professional image in the salon including loss of clients, a
poor reputation, and _____. - ANSWER loss of income
Your shoulders should be relaxed and _____ when you are providing client services. - ANSWER level
One weak moment of ________ right before performing a service because you did not plan ahead could
spell disaster. - ANSWER drinking coffee
the science of designing the workplace as well as its equipment and tools to make specific body
movements more comfortable, efficient, and safe is ____________ - ANSWER Ergonomics
The daily maintenance of cleanliness by practicing good healthful habits is - ANSWER personal hygiene
the impression you project through both your outward appearance and your conduct in the workplace is
________ - ANSWER professional image
Which of these items should be kept in your hygiene pack? - ANSWER toothbrush
, as a professional cosmetologist, you should brush and floss your teeth and use ______ throughout the
day as needed - ANSWER mouthwash
In addition to being free of dirt, it is important that your clothing is __________. - ANSWER stain free
To help protect your clothing from dirt and stains, consider investing in _________ to wear at work. -
ANSWER an apron or smock
Ensure you are dressed for success by tuning in to ______________. - ANSWER the salon's culture
Your shoes should have a low heel and __________________. - ANSWER offer good arch support
As you work, your neck should be: - ANSWER elongated and balanced above the shoulders
One goal of ergonomics is to make workplace tools safer and more - ANSWER efficient
Negative gossip and ___________ can bring an ideal atmosphere to a halt. - ANSWER impolite demeanor
An awareness of your posture and ________, coupled with good work habits, proper tools, and
equipment, will enhance your health and comfort. - ANSWER movements
As you work, you should hold your elbows at no more than a _____-degree angle away from your body
for extended periods of time. - ANSWER 60
As you work, your wrists should be kept in a _______________ as much as possible. - ANSWER straight
or neutral position
As you work, a good guideline to follow is to ___________________. - ANSWER use ergonomically
designed implements
repetitive motions have a cumulative effect on the muscles and - ANSWER joints
, to avoid ergonomic-related injuries, consider using - ANSWER an anti-fatigue mat
Establishing a professional online image is an essential __________ attribute. - ANSWER image building
Good communication skills reduce potential workplace _____ - ANSWER conflict
In handling a client who is dissatisfied with a service, the ultimate goal is to ____ - ANSWER make the
client happy and willing to return for future services
Effective human relations and communication skills build _______________, accelerate professional
growth, and promote a positive work environment. - ANSWER lasting client relationships
The sixth step of the 10-Step Consultation Method is ________________. - ANSWER show and tell
A practical step for effectively communicating in the workplace is to _______________ - ANSWER believe
in yourself
The ability to understand people is ____ to operating effectively in many industries. - ANSWER the key
To earn a client's ____ and loyalty, be consistent by always having a positive attitude. - ANSWER trust
If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved, you
should ___ - ANSWER create a plan, offer alternative looks, and set future goals
You may want to schedule clients who are _________ late for the last appointment of the day or ask
them to arrive earlier than their actual appointment time. - ANSWER habitually
When you meet an older client for the first time, you should ____ - ANSWER ask how the client wishes to
be addressed
, When interacting and communicating with coworkers, make every effort to remain ___________ and
resist being pulled into spats and cliques. - ANSWER objective
As a cosmetologist, do not attempt to fulfill the role of _______, career guide, parental sounding board,
and motivational coach for your clients. - ANSWER counselor
If a client is revealing increasingly personal details, one recommended strategy is that you
_______________ or find a reason to excuse yourself, and when you return, change the subject or
suggest a mini relaxation service. - ANSWER change the subject
As you interact and communicate with coworkers, you should be honest and ___________. - ANSWER
sensitive
When communicating with your salon manager about an issue or problem, it is recommended that you
____ beforehand. - ANSWER think of possible solutions
The act of successfully sharing information between two people (or groups of people) so that the
information is understood is called _____ - ANSWER effective communication
The document also known as client questionnaire, consultation card, or health history form is the client
_____ - ANSWER intake form
The ____ is the communication with a client that determines the client's needs and how to achieve the
desired results. - ANSWER client consultation
When should a client consultation be performed? - ANSWER before starting the actual service
It is recommended that you allow how much time in your schedule to do the client consultation? -
ANSWER 5-15 minutes
The third step of the 10-Step Consultation Method is to _________. - ANSWER determine and rate the
client's preferences
