Module 7-2 Final Project Milestone Three: Training (First Half)
IT 520: Technical Communications
Southern New Hampshire University
Module 7-2 Final Project Milestone Three: Training (First Half) Introduction Statement of
Problem The Director of Sales, Chip Bryant, provided a breakdown of the happenings in the
company and improvements to better internal business processes. One example is is during a
staff meeting multiple employees stated customers' orders are not being delivered on specific
date and time as promised by BOLD Flash sales team member. Project Objective The
Technical Communications team provided a training guide on the new S.O.P. for which
departments' communication and collaborations between each other, i.e., Manufacturing,
R&D, Technical Support, Marketing, and Sales. "One reason that conflicts occur is because
people do not know what to expect or what is expected of them. (Gerson & Gerson, 2018)"
This guide will be given by handouts and manager lead training seminars as their support is
vital to their sales associates and thus the customer. To supplement handouts outlining this
training will be given since mixed audience on hands on, visual, oral, etc. learner. This S.O.P.
will be placed in the new hire training manual, in which a walkthrough will be given during
the first week of orientation and onboarding. This is to ensure cohesion in methodologies and
performance practices for all sales team members thus same access to these resources
IT 520: Technical Communications
Southern New Hampshire University
Module 7-2 Final Project Milestone Three: Training (First Half) Introduction Statement of
Problem The Director of Sales, Chip Bryant, provided a breakdown of the happenings in the
company and improvements to better internal business processes. One example is is during a
staff meeting multiple employees stated customers' orders are not being delivered on specific
date and time as promised by BOLD Flash sales team member. Project Objective The
Technical Communications team provided a training guide on the new S.O.P. for which
departments' communication and collaborations between each other, i.e., Manufacturing,
R&D, Technical Support, Marketing, and Sales. "One reason that conflicts occur is because
people do not know what to expect or what is expected of them. (Gerson & Gerson, 2018)"
This guide will be given by handouts and manager lead training seminars as their support is
vital to their sales associates and thus the customer. To supplement handouts outlining this
training will be given since mixed audience on hands on, visual, oral, etc. learner. This S.O.P.
will be placed in the new hire training manual, in which a walkthrough will be given during
the first week of orientation and onboarding. This is to ensure cohesion in methodologies and
performance practices for all sales team members thus same access to these resources
