CPHQ Certification Exam Questions With
Correct Answers 2024
Triple .Aim .- .correct .answer.1. .Ensure .quality .of .care .for .individual
2 .Improve .health .of .the .population
3. .Control .costs
Critical .components .of .a .leadership .team .- .correct .answer.Understand .the .concepts .of
.organizations .as .complex .systems, .culture, .strategic .planning, .change, .innovation .and
.creativity
IOM .definition .of .healthcare .quality .- .correct .answer.The .degree .to .which .health .services
.for .individuals .and .populations .increase .the .likelihood .of .desired .health .outcomes .and
.are .consistent .with .current .professional .knowledge
Quality .Management .definition .- .correct .answer.A .strategic, .integrated .management
.system, .which .involves .all .managers .and .employees .and .uses .quantitative .methods .to
.continuously .improve .an .organization's .processes .to .meet .and .exceed .customer .needs,
.wants .and .expectations
IOMs .6 .aims .for .healthcare .improvement .- .correct .answer.Safety
Effectiveness .(avoid .overuse .and .underuse)
Patient-centeredness .- .ensure .patient .values .guide .all .clinical .decisions
Timeliness .- .reduce .waits .and .sometimes .harmful .delays
Efficiency .- .avoiding .waste
Equity .- .providing .care .that .does .not .vary .in .quality .with .respect .to .personal
.characterisitics, .ethnicity, .geographic .location .or .socioeconomic .status
system .definition .- .correct .answer.A .regularly .interacting .or .independent .group .of .items
.forming .a .unified .whole
Benefits .of .system .thinking .- .correct .answer.Aiding .in .identifying .and .understanding .the
.big .picture
Facilitating .the .identification .of .major .components
Identifying .important .relationships .and .providing .proper .perspective
,Avoiding .excessive .attention .to .a .single .part
Allowing .for .a .broad-scope .solution
Fostering .integration .
Providing .a .basis .for .redesign
Healthcare .organizations .are .... .- .correct .answer.Complex .Adaptive .Systems .(CASs)
Making .change .in .one .process .or .dept .naturally .requires .changes .in .other .processes,
.functions .and .depts. .Effectiveness .is .dependent .on .alignment .of .parts .of .the .system.
InterRelationships .(between .individuals .is .a .critical .component .of .the .model)
Not .linear
Characteristics .of .leaders .in .CASs .- .correct .answer.Value .persons .and .relationships
Use .loose .coupling
Complicate .or .link
Diversify
Make .sense
Think .about .the .future
Are .collaborative
Listen .and .learn
Are .adaptable
Offer .alternatives
Characteristics .of .Leaders .in .CASs .- .correct .answer.Value .persons .and .relationships
Use .loose .coupling
Complicate .or .link
Diversify
Make .sense
Think .about .the .future
Are .collaborative
Listen .and .learn
Are .adaptable
Offer .alternatives
Characteristics .of .Leaders .in .traditional .systems .- .correct .answer.Value .positions
Use .tight .structuring
Simplify
Socialize
Make .decisions
Do .planning .based .on .forecasting
Are .controlling, .in .charge
,Know
Are .self-preserving
Repeat .the .past
True .or .False
The .HCQP .assists .organization .leaders .and .employees .in .understanding .the .principles
.and .common .frameworks .for .healthcare .quality .strategies. .- .correct .answer.True
Which .evidence .based .framework .model .for .studying .systems .is .best? .- .correct
.answer.Donabedian
Baldrige .Performance .Excellence
Any, .as .long .as .the .manager .uses .it .to .properly .recognize, .understand .and .anticipate
.how .the .parts .of .the .system .interact .as .a .whole
Who .is .the .founder .of .the .quality .assurance .field .and .the .first .to .describe .an .approach .to
.assessing .quality .through .a .systems .framework? .- .correct .answer.Avedis .Donabedian
Donabedian's .framework .- .correct .answer.Focus .on .structures .(resources .available .for
.care .delivery) .processes .(involves .the .care, .how .diagnoses .and .treated) .and .outcomes
.(results .of .the .care, .increased .satisfaction, .decreased .morbidity, .improved .QOL) .for
.patient .care .evaluation
Limitations .of .the .Donabedian .framework .- .correct .answer.Very .basic .and .does .not
.sufficiently .describe .interrelationships
What .is .a .required .component .of .quality .performance? .- .correct .answer.Interrelationships
Baldrige .Performance .Excellence .Framework .- .correct .answer.Displays .principles .of
.quality .management .and .shows .interrelationships .among .factors .relating .to .structure,
.process .and .outcome
6 .elements .of .Baldrige .Performance .Excellence .Framework .- .correct .answer.Important
.connection .between .Leadership .and .Results
Leadership .triad: .leadership, .strategic .planning .and .customer .focus
Results .triad: .results, .workforce .focus .and .operations .focus
What .are .key .components .of .a .foundation .for .effective .organizational .management?
.(Baldrige) .- .correct .answer.Measurement, .analysis .and .knowledge .management
Rules .for .the .21st-Century .Healthcare .system .(from .IOM's .report .Crossing .the .Quality
.Chasm) .- .correct .answer.Preference .is .given .to .professional .roles .over .the .system
Care .is .customized .according .to .patient .needs .and .values
The .patient .is .the .source .of .control
, Knowledge .is .shared .and .information .flows .freely
Decision .making .is .evidence .based
Safety .is .a .system .priority
Transparency .is .necessary
The .system .anticipated .needs
Waste .is .continuously .decreased
Cooperation .among .clinicians .is .a .priority
What .is .necessary .for .high .reliability .performance? .- .correct .answer.Strong .leadership
.and .skilled .management
Leadership .- .correct .answer.Coping .with .change .by .developing .a .vision .and .aligning .the
.subsystems .of .the .organization. .Ability .to .influence .an .individual .or .group .toward
.achievement .of .goals. .Determines .the .correct .direction .or .path.
Management .- .correct .answer.Coping .with .complexity .through .planning .and .budgeting;
.setting .goals; .organizing, .staffing .and .creating .a .structure .to .foster .goal .attainment;
.setting .up .mechanisms .for .monitoring .and .controlling .results. .Doing .the .correct .things .to
.stay .on .the .path.
True .or .False
Change .is .not .so .much .about .overcoming .resistance .as .it .is .about .creating .attraction. .-
.correct .answer.True
Different .leadership .styles .- .correct .answer.Autocratic
Participative
Empowering
Transactional
Transformational
autocratic .leadership .- .correct .answer.Directive .and .controlling. .Employees .have .little
.discretionary .power .in .their .work
Participative .leadership .- .correct .answer.Allows .employees .some .degree .of .autonomy .in
.completing .their .work .while .maintaining .some .control .of .the .group .and .the .decision-
making .process; .seeks .input .from .employees .and .serves .as .facilitator
Empowering .leadership .- .correct .answer.Shares .power .and .decision .making .with
.employees; .enabling .others .by .providing .the .necessary .resources .and .support
Transactional .leadership .- .correct .answer.Views .the .leader-follower .relationship .as .a
.process .of .exchange .where .compliance .or .performance .is .achieved .through .the .process
.of .giving .rewards .and .punishment
Transformational .leadership .- .correct .answer.Able .to .inspire .others .to .change
.expectations .and .motivations .to .work .toward .common .goals
Correct Answers 2024
Triple .Aim .- .correct .answer.1. .Ensure .quality .of .care .for .individual
2 .Improve .health .of .the .population
3. .Control .costs
Critical .components .of .a .leadership .team .- .correct .answer.Understand .the .concepts .of
.organizations .as .complex .systems, .culture, .strategic .planning, .change, .innovation .and
.creativity
IOM .definition .of .healthcare .quality .- .correct .answer.The .degree .to .which .health .services
.for .individuals .and .populations .increase .the .likelihood .of .desired .health .outcomes .and
.are .consistent .with .current .professional .knowledge
Quality .Management .definition .- .correct .answer.A .strategic, .integrated .management
.system, .which .involves .all .managers .and .employees .and .uses .quantitative .methods .to
.continuously .improve .an .organization's .processes .to .meet .and .exceed .customer .needs,
.wants .and .expectations
IOMs .6 .aims .for .healthcare .improvement .- .correct .answer.Safety
Effectiveness .(avoid .overuse .and .underuse)
Patient-centeredness .- .ensure .patient .values .guide .all .clinical .decisions
Timeliness .- .reduce .waits .and .sometimes .harmful .delays
Efficiency .- .avoiding .waste
Equity .- .providing .care .that .does .not .vary .in .quality .with .respect .to .personal
.characterisitics, .ethnicity, .geographic .location .or .socioeconomic .status
system .definition .- .correct .answer.A .regularly .interacting .or .independent .group .of .items
.forming .a .unified .whole
Benefits .of .system .thinking .- .correct .answer.Aiding .in .identifying .and .understanding .the
.big .picture
Facilitating .the .identification .of .major .components
Identifying .important .relationships .and .providing .proper .perspective
,Avoiding .excessive .attention .to .a .single .part
Allowing .for .a .broad-scope .solution
Fostering .integration .
Providing .a .basis .for .redesign
Healthcare .organizations .are .... .- .correct .answer.Complex .Adaptive .Systems .(CASs)
Making .change .in .one .process .or .dept .naturally .requires .changes .in .other .processes,
.functions .and .depts. .Effectiveness .is .dependent .on .alignment .of .parts .of .the .system.
InterRelationships .(between .individuals .is .a .critical .component .of .the .model)
Not .linear
Characteristics .of .leaders .in .CASs .- .correct .answer.Value .persons .and .relationships
Use .loose .coupling
Complicate .or .link
Diversify
Make .sense
Think .about .the .future
Are .collaborative
Listen .and .learn
Are .adaptable
Offer .alternatives
Characteristics .of .Leaders .in .CASs .- .correct .answer.Value .persons .and .relationships
Use .loose .coupling
Complicate .or .link
Diversify
Make .sense
Think .about .the .future
Are .collaborative
Listen .and .learn
Are .adaptable
Offer .alternatives
Characteristics .of .Leaders .in .traditional .systems .- .correct .answer.Value .positions
Use .tight .structuring
Simplify
Socialize
Make .decisions
Do .planning .based .on .forecasting
Are .controlling, .in .charge
,Know
Are .self-preserving
Repeat .the .past
True .or .False
The .HCQP .assists .organization .leaders .and .employees .in .understanding .the .principles
.and .common .frameworks .for .healthcare .quality .strategies. .- .correct .answer.True
Which .evidence .based .framework .model .for .studying .systems .is .best? .- .correct
.answer.Donabedian
Baldrige .Performance .Excellence
Any, .as .long .as .the .manager .uses .it .to .properly .recognize, .understand .and .anticipate
.how .the .parts .of .the .system .interact .as .a .whole
Who .is .the .founder .of .the .quality .assurance .field .and .the .first .to .describe .an .approach .to
.assessing .quality .through .a .systems .framework? .- .correct .answer.Avedis .Donabedian
Donabedian's .framework .- .correct .answer.Focus .on .structures .(resources .available .for
.care .delivery) .processes .(involves .the .care, .how .diagnoses .and .treated) .and .outcomes
.(results .of .the .care, .increased .satisfaction, .decreased .morbidity, .improved .QOL) .for
.patient .care .evaluation
Limitations .of .the .Donabedian .framework .- .correct .answer.Very .basic .and .does .not
.sufficiently .describe .interrelationships
What .is .a .required .component .of .quality .performance? .- .correct .answer.Interrelationships
Baldrige .Performance .Excellence .Framework .- .correct .answer.Displays .principles .of
.quality .management .and .shows .interrelationships .among .factors .relating .to .structure,
.process .and .outcome
6 .elements .of .Baldrige .Performance .Excellence .Framework .- .correct .answer.Important
.connection .between .Leadership .and .Results
Leadership .triad: .leadership, .strategic .planning .and .customer .focus
Results .triad: .results, .workforce .focus .and .operations .focus
What .are .key .components .of .a .foundation .for .effective .organizational .management?
.(Baldrige) .- .correct .answer.Measurement, .analysis .and .knowledge .management
Rules .for .the .21st-Century .Healthcare .system .(from .IOM's .report .Crossing .the .Quality
.Chasm) .- .correct .answer.Preference .is .given .to .professional .roles .over .the .system
Care .is .customized .according .to .patient .needs .and .values
The .patient .is .the .source .of .control
, Knowledge .is .shared .and .information .flows .freely
Decision .making .is .evidence .based
Safety .is .a .system .priority
Transparency .is .necessary
The .system .anticipated .needs
Waste .is .continuously .decreased
Cooperation .among .clinicians .is .a .priority
What .is .necessary .for .high .reliability .performance? .- .correct .answer.Strong .leadership
.and .skilled .management
Leadership .- .correct .answer.Coping .with .change .by .developing .a .vision .and .aligning .the
.subsystems .of .the .organization. .Ability .to .influence .an .individual .or .group .toward
.achievement .of .goals. .Determines .the .correct .direction .or .path.
Management .- .correct .answer.Coping .with .complexity .through .planning .and .budgeting;
.setting .goals; .organizing, .staffing .and .creating .a .structure .to .foster .goal .attainment;
.setting .up .mechanisms .for .monitoring .and .controlling .results. .Doing .the .correct .things .to
.stay .on .the .path.
True .or .False
Change .is .not .so .much .about .overcoming .resistance .as .it .is .about .creating .attraction. .-
.correct .answer.True
Different .leadership .styles .- .correct .answer.Autocratic
Participative
Empowering
Transactional
Transformational
autocratic .leadership .- .correct .answer.Directive .and .controlling. .Employees .have .little
.discretionary .power .in .their .work
Participative .leadership .- .correct .answer.Allows .employees .some .degree .of .autonomy .in
.completing .their .work .while .maintaining .some .control .of .the .group .and .the .decision-
making .process; .seeks .input .from .employees .and .serves .as .facilitator
Empowering .leadership .- .correct .answer.Shares .power .and .decision .making .with
.employees; .enabling .others .by .providing .the .necessary .resources .and .support
Transactional .leadership .- .correct .answer.Views .the .leader-follower .relationship .as .a
.process .of .exchange .where .compliance .or .performance .is .achieved .through .the .process
.of .giving .rewards .and .punishment
Transformational .leadership .- .correct .answer.Able .to .inspire .others .to .change
.expectations .and .motivations .to .work .toward .common .goals
