SALESFORCE ADMIN CERTIFICATION EXAM 2024|REAL
EXAM QUESTIONS AND COMPREHENSIVE ANSWERS|
EXPERT APPROVED FOR GUARANTEED PASS| LATEST
UPDATE
Apex Triggers - CORRECT ANSWER - Blocks of Apex code that are executed before and/or
after any record action, such as create, update, or delete. Used for complex business logic
automation and where such functionality is too complicated to be implemented using validation
rules or workflow rules, such as field updates.
Master Picklist - CORRECT ANSWER - A complete list of picklist values available for a record
type or business process.
Bulkifying Apex - CORRECT ANSWER - Bulkifying Apex code refers to the concept of making
sure the code properly handles more than one record at a time.
What is a cross object formula field? - CORRECT ANSWER - Created through the simple
formula tab. Cross-object formulas are formulas that span two or more objects by referencing
merge fields from related records. Cross-object formulas can reference merge fields from a
master ("parent") object if an object is on the detail side of a master-detail relationship. Cross-
object formulas also work with lookup relationships.
You can reference fields from objects that are up to 10 relationships away. Cross-object formulas
are available anywhere formulas are used except when creating default values.
If you create a formula that references a field on another object and display that formula in your
page layout, users can see the field on the object even if they don't have access to that object
record. For example, if you create a formula field on the Case object that references an account
field, and display that formula field in the case page layout, users can see this field even if they
don't have access to the account record.
What is Salesforce Classic Lite - CORRECT ANSWER - formerly Mobile Lite, Salesforce
Classic Lite is a Salesforce mobile app.
,Service Cloud - Marcros - CORRECT ANSWER - Automatically complete repetitive tasks on
cases, such as selecting the right email templates, so that agents can spend time doing more
important things.
queues - CORRECT ANSWER - Every time a queue is created, this creates a new customized
list.
Channels - CORRECT ANSWER - The different ways your customers can reach out to your
company are called channels, and they can include something as traditional as a phone number to
something as revolutionary as video conferencing on a mobile app.
Accounts - CORRECT ANSWER - Accounts are the companies you're doing business with. You
can also do business with individual people (like solo contractors) using something called Person
Accounts.
Contacts - CORRECT ANSWER - Contacts are the people who work at an Account.
Leads - CORRECT ANSWER - Leads are potential prospects. You haven't yet qualified that they
are ready to buy or what product they need. You don't have to use Leads, but they can be helpful
if you have team selling, or if you have different sales processes for prospects and qualified
buyers.
leads are your prospects who've expressed interest in your product, but you haven't yet qualified
to buy.
Opportunities - CORRECT ANSWER - Opportunities are qualified leads that you've converted.
When you convert the Lead, you create an Account and Contact along with the Opportunity.
opportunities are leads that are qualified to buy.
Review delegated administration
, Review Reports and Dashboards
App - CORRECT ANSWER - a little more than a container for all of the objects, tabs, and other
functionality that drives a business process.
Currency fields, Checkboxes - CORRECT ANSWER - Once fields are defined are checkbox or
currency data types, they cannot be changed to any other type.
Currency: The length of the currency field corresponds to the number of digits to the left of the
decimal point.
An additional Decimal Places field handles the number of digits that should be displayed to the
right.
Page layout - CORRECT ANSWER - Controls the position and organization of the fields and
related lists that are visible to users when viewing a record.
Control visibility and edit ability of the fields on a record. In page layouts, can set fields as read-
only or hidden, can control which fields require users to enter a value and which don't.
Should never be used to restrict access to sensitive data that a user shouldn't view or edit as users
can still access that field through other parts of the app, such as reports or through API.
Compact layout - CORRECT ANSWER - Used to display a record's key fields at a glance. Using
this, you can indicate which fields should appear in a record's highlights area.
Relationship Custom Fields - CORRECT ANSWER - Lookup Relationship: Creates a simple
relationship between two objects (many to one). The object with the lookup relationship field is
the many record and the reference object is the one record. Many lookup relationship fields can
be on a single object.
Master-detail relationship: creates special parent-child relationship between objects: the object
on which the master-detail relationship field is created is the child or "detail", and the object
EXAM QUESTIONS AND COMPREHENSIVE ANSWERS|
EXPERT APPROVED FOR GUARANTEED PASS| LATEST
UPDATE
Apex Triggers - CORRECT ANSWER - Blocks of Apex code that are executed before and/or
after any record action, such as create, update, or delete. Used for complex business logic
automation and where such functionality is too complicated to be implemented using validation
rules or workflow rules, such as field updates.
Master Picklist - CORRECT ANSWER - A complete list of picklist values available for a record
type or business process.
Bulkifying Apex - CORRECT ANSWER - Bulkifying Apex code refers to the concept of making
sure the code properly handles more than one record at a time.
What is a cross object formula field? - CORRECT ANSWER - Created through the simple
formula tab. Cross-object formulas are formulas that span two or more objects by referencing
merge fields from related records. Cross-object formulas can reference merge fields from a
master ("parent") object if an object is on the detail side of a master-detail relationship. Cross-
object formulas also work with lookup relationships.
You can reference fields from objects that are up to 10 relationships away. Cross-object formulas
are available anywhere formulas are used except when creating default values.
If you create a formula that references a field on another object and display that formula in your
page layout, users can see the field on the object even if they don't have access to that object
record. For example, if you create a formula field on the Case object that references an account
field, and display that formula field in the case page layout, users can see this field even if they
don't have access to the account record.
What is Salesforce Classic Lite - CORRECT ANSWER - formerly Mobile Lite, Salesforce
Classic Lite is a Salesforce mobile app.
,Service Cloud - Marcros - CORRECT ANSWER - Automatically complete repetitive tasks on
cases, such as selecting the right email templates, so that agents can spend time doing more
important things.
queues - CORRECT ANSWER - Every time a queue is created, this creates a new customized
list.
Channels - CORRECT ANSWER - The different ways your customers can reach out to your
company are called channels, and they can include something as traditional as a phone number to
something as revolutionary as video conferencing on a mobile app.
Accounts - CORRECT ANSWER - Accounts are the companies you're doing business with. You
can also do business with individual people (like solo contractors) using something called Person
Accounts.
Contacts - CORRECT ANSWER - Contacts are the people who work at an Account.
Leads - CORRECT ANSWER - Leads are potential prospects. You haven't yet qualified that they
are ready to buy or what product they need. You don't have to use Leads, but they can be helpful
if you have team selling, or if you have different sales processes for prospects and qualified
buyers.
leads are your prospects who've expressed interest in your product, but you haven't yet qualified
to buy.
Opportunities - CORRECT ANSWER - Opportunities are qualified leads that you've converted.
When you convert the Lead, you create an Account and Contact along with the Opportunity.
opportunities are leads that are qualified to buy.
Review delegated administration
, Review Reports and Dashboards
App - CORRECT ANSWER - a little more than a container for all of the objects, tabs, and other
functionality that drives a business process.
Currency fields, Checkboxes - CORRECT ANSWER - Once fields are defined are checkbox or
currency data types, they cannot be changed to any other type.
Currency: The length of the currency field corresponds to the number of digits to the left of the
decimal point.
An additional Decimal Places field handles the number of digits that should be displayed to the
right.
Page layout - CORRECT ANSWER - Controls the position and organization of the fields and
related lists that are visible to users when viewing a record.
Control visibility and edit ability of the fields on a record. In page layouts, can set fields as read-
only or hidden, can control which fields require users to enter a value and which don't.
Should never be used to restrict access to sensitive data that a user shouldn't view or edit as users
can still access that field through other parts of the app, such as reports or through API.
Compact layout - CORRECT ANSWER - Used to display a record's key fields at a glance. Using
this, you can indicate which fields should appear in a record's highlights area.
Relationship Custom Fields - CORRECT ANSWER - Lookup Relationship: Creates a simple
relationship between two objects (many to one). The object with the lookup relationship field is
the many record and the reference object is the one record. Many lookup relationship fields can
be on a single object.
Master-detail relationship: creates special parent-child relationship between objects: the object
on which the master-detail relationship field is created is the child or "detail", and the object
