HOUSEKEEPING MANAGEMENT EXAM 2024-2025 |ACTUAL
COMPLETE QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS ) ALREADY GRADED A+.
Housekeeping labor expenses may be higher for suite hotels than for
other properties in the mid-range service category. - ANSWER-
From the point of view of Housekeeping - ANSWER-The size and
service level of a lodging property are its most important
characteristics.
The executive Housekeeper of a large hotel generally reports to the -
ANSWER-Rooms division manager
What list is most likely to change if the general manager restructures
the management team and changes reporting relationships among
departments. - ANSWER-organization chart
Which hotel division usually generates more revenue than any other
area in the hotel? - ANSWER-Rooms
What term is used to classify hotel functional areas in which
employees have less direct guest contact? - ANSWER-back-of-the
house
Each night, the front office department produces a report that lists
rooms occupied that night and guests who are expected to check out
, the following day. This document is called? - ANSWER-an occupancy
report
The purpose of equipment history cards is to: - ANSWER-Provide
documentation of all maintenance activity on a given piece of
equipment.
What elements make up the triple bottom line? - ANSWER-Economic,
environmental and social
What term describes a way of doing business that says a company
shouldn't take more than it gives back and should not sacrifice
tomorrow needs for today's needs? - ANSWER-sustainability
What area of the property use more energy per square meter foot than
the rest of the property - ANSWER-Kitchen and laundry
Where can effluent or reclaimed water be used? - ANSWER-
Decorative fountains
What can help hotel managers collect and analyze data collected from
major energy-consuming appliances? - ANSWER-Computerized
energy management systems
What are the three Rs of waste reduction? - ANSWER-Reduce, recycle
and reuse
COMPLETE QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS ) ALREADY GRADED A+.
Housekeeping labor expenses may be higher for suite hotels than for
other properties in the mid-range service category. - ANSWER-
From the point of view of Housekeeping - ANSWER-The size and
service level of a lodging property are its most important
characteristics.
The executive Housekeeper of a large hotel generally reports to the -
ANSWER-Rooms division manager
What list is most likely to change if the general manager restructures
the management team and changes reporting relationships among
departments. - ANSWER-organization chart
Which hotel division usually generates more revenue than any other
area in the hotel? - ANSWER-Rooms
What term is used to classify hotel functional areas in which
employees have less direct guest contact? - ANSWER-back-of-the
house
Each night, the front office department produces a report that lists
rooms occupied that night and guests who are expected to check out
, the following day. This document is called? - ANSWER-an occupancy
report
The purpose of equipment history cards is to: - ANSWER-Provide
documentation of all maintenance activity on a given piece of
equipment.
What elements make up the triple bottom line? - ANSWER-Economic,
environmental and social
What term describes a way of doing business that says a company
shouldn't take more than it gives back and should not sacrifice
tomorrow needs for today's needs? - ANSWER-sustainability
What area of the property use more energy per square meter foot than
the rest of the property - ANSWER-Kitchen and laundry
Where can effluent or reclaimed water be used? - ANSWER-
Decorative fountains
What can help hotel managers collect and analyze data collected from
major energy-consuming appliances? - ANSWER-Computerized
energy management systems
What are the three Rs of waste reduction? - ANSWER-Reduce, recycle
and reuse
