Cosmetology theory
exam practice
QUESTIONS &
ANSWERS(RATED A)
Short term goals are those goals that can generally be completed within one ______ or less. - ANSWER
Year
Which of these terms refers to the moral principles by which we live and work? - ANSWER Ethics
All of the following are reasons why cosmetologists should study and have a thorough understanding of
life except? - ANSWER Having good life skills eliminates the need for self esteem
Which of the following is one of the guidelines for success? - ANSWER Keep your personal life separate
from your work
Which of the following is one of the recommended strategies for effectively managing your time? -
ANSWER Make time management a habit
Effective communicators usually have ______ caring personalities. - ANSWER Warm
In order to be diplomatic, you should be assertive rather than: - ANSWER Aggressive
,It is recommended that you study during blocks of time that would otherwise be wasted, such as while: -
ANSWER Waiting in a doctors office
When we pay attention to our natural ______ we can learn how to manage our time efficiently. -
ANSWER Rhythms
Unfortunately, even if you are creative enough, talented enough, and motivated enough, you will still run
into ______ as a cosmetologist. - ANSWER Difficulties
An unhealthy compulsion to do things perfectly is called: - ANSWER Perfectionism
The conscious act of planning your life instead of just letting things happen is described as having: -
ANSWER A game plan
The thing that propels you to do something is: - ANSWER Motivation
Putting off until tomorrow what you can do today is called: - ANSWER Procrastination
Self-_________ involves knowing what you want to achieve and keeping yourself on track so that you do
eventually achieve your goal. - ANSWER Management
Your clothing should always be stylish and: - ANSWER Functional
An important aspect of professional image is: - ANSWER Physical presentation
The key to prevent repetitive motion injury is to be aware of: - ANSWER Body posture and movements
Behaving _________ includes having a genuine interest in your own day to day activities as well as being
concerned about and for others. - ANSWER Professionally
, Your back and shoulders should be relaxed and ________ when you are providing client services. -
ANSWER Level
Open toed sandals are _______ footwear when working in a salon. - ANSWER Inappropriate
The science of how a workplace can best be designed for comfort, safety, efficiency, and productivity is: -
ANSWER Ergonomics
The daily maintenance of cleanliness is: - ANSWER personal hygiene
The impression you project through your outward appearance and conduct in the workplace is your: -
ANSWER Professional presentation
Your posture and the way you walk and move are part of your: - ANSWER physical presentation
People who create conflict wherever they go typically do so because they are feeling: - ANSWER Insecure
In handling a client who is dissatisfied with a service, the ultimate goal is to: - ANSWER Make the client
happy to pay and return
All of the following are golden rules of human relations except: - ANSWER Being right is the same as
acting righteous
Step 6 of the 10 step consultation method is: - ANSWER Show and tell
All of the following are primary criteria to consider when suggesting hairstyle options to a client except: -
ANSWER Hair color
The ability to understand people is _______ to the success of a cosmetologist. - ANSWER Key
, To earn client's ______ and loyalty, you should set aside a few minutes to take new clients on a quick
tour of the salon, smile, and be yourself. - ANSWER Trust
If a client requests a specific cut or color that she has seen on a celebrity, you should ________ explain
whether the look is right for the client. - ANSWER Diplomatically
If you have clients who are habitually ______, it us recommended that you ask them to arrive earlier
than their actual appointment time. - ANSWER Late
When you meet an older client for the first time, it is recommended that you address her with a(n)
_______, such as "Mrs. Smith". - ANSWER Honorific
It is best to avoid using ______ terms when conversing with clients. - ANSWER Slang
As a cosmetologist, do not attempt to fulfill the role of ______ career guide, parental sounding board,
and motivational coach for your clients. - ANSWER Councilor
If during a discussion, a client is revealing increasingly personal details, it is recommended that you
change the subject or _______ to help take her mind off of her troubles. - ANSWER Suggest a mini
relaxation service
You should be open and honest in all of your communications with coworkers, but you must also be
_______ to circumstances in which being direct would be hurtful. - ANSWER Sensitive
When you need to speak with your manager about an issue or problem, it is recommended that you
_______ beforehand. - ANSWER Find a possible solution
The act of successfully sharing information between two people so that the information is understood is
called: - ANSWER Effective communication
The document also known as a client questionnaire or consultation card is the: - ANSWER Intake form
exam practice
QUESTIONS &
ANSWERS(RATED A)
Short term goals are those goals that can generally be completed within one ______ or less. - ANSWER
Year
Which of these terms refers to the moral principles by which we live and work? - ANSWER Ethics
All of the following are reasons why cosmetologists should study and have a thorough understanding of
life except? - ANSWER Having good life skills eliminates the need for self esteem
Which of the following is one of the guidelines for success? - ANSWER Keep your personal life separate
from your work
Which of the following is one of the recommended strategies for effectively managing your time? -
ANSWER Make time management a habit
Effective communicators usually have ______ caring personalities. - ANSWER Warm
In order to be diplomatic, you should be assertive rather than: - ANSWER Aggressive
,It is recommended that you study during blocks of time that would otherwise be wasted, such as while: -
ANSWER Waiting in a doctors office
When we pay attention to our natural ______ we can learn how to manage our time efficiently. -
ANSWER Rhythms
Unfortunately, even if you are creative enough, talented enough, and motivated enough, you will still run
into ______ as a cosmetologist. - ANSWER Difficulties
An unhealthy compulsion to do things perfectly is called: - ANSWER Perfectionism
The conscious act of planning your life instead of just letting things happen is described as having: -
ANSWER A game plan
The thing that propels you to do something is: - ANSWER Motivation
Putting off until tomorrow what you can do today is called: - ANSWER Procrastination
Self-_________ involves knowing what you want to achieve and keeping yourself on track so that you do
eventually achieve your goal. - ANSWER Management
Your clothing should always be stylish and: - ANSWER Functional
An important aspect of professional image is: - ANSWER Physical presentation
The key to prevent repetitive motion injury is to be aware of: - ANSWER Body posture and movements
Behaving _________ includes having a genuine interest in your own day to day activities as well as being
concerned about and for others. - ANSWER Professionally
, Your back and shoulders should be relaxed and ________ when you are providing client services. -
ANSWER Level
Open toed sandals are _______ footwear when working in a salon. - ANSWER Inappropriate
The science of how a workplace can best be designed for comfort, safety, efficiency, and productivity is: -
ANSWER Ergonomics
The daily maintenance of cleanliness is: - ANSWER personal hygiene
The impression you project through your outward appearance and conduct in the workplace is your: -
ANSWER Professional presentation
Your posture and the way you walk and move are part of your: - ANSWER physical presentation
People who create conflict wherever they go typically do so because they are feeling: - ANSWER Insecure
In handling a client who is dissatisfied with a service, the ultimate goal is to: - ANSWER Make the client
happy to pay and return
All of the following are golden rules of human relations except: - ANSWER Being right is the same as
acting righteous
Step 6 of the 10 step consultation method is: - ANSWER Show and tell
All of the following are primary criteria to consider when suggesting hairstyle options to a client except: -
ANSWER Hair color
The ability to understand people is _______ to the success of a cosmetologist. - ANSWER Key
, To earn client's ______ and loyalty, you should set aside a few minutes to take new clients on a quick
tour of the salon, smile, and be yourself. - ANSWER Trust
If a client requests a specific cut or color that she has seen on a celebrity, you should ________ explain
whether the look is right for the client. - ANSWER Diplomatically
If you have clients who are habitually ______, it us recommended that you ask them to arrive earlier
than their actual appointment time. - ANSWER Late
When you meet an older client for the first time, it is recommended that you address her with a(n)
_______, such as "Mrs. Smith". - ANSWER Honorific
It is best to avoid using ______ terms when conversing with clients. - ANSWER Slang
As a cosmetologist, do not attempt to fulfill the role of ______ career guide, parental sounding board,
and motivational coach for your clients. - ANSWER Councilor
If during a discussion, a client is revealing increasingly personal details, it is recommended that you
change the subject or _______ to help take her mind off of her troubles. - ANSWER Suggest a mini
relaxation service
You should be open and honest in all of your communications with coworkers, but you must also be
_______ to circumstances in which being direct would be hurtful. - ANSWER Sensitive
When you need to speak with your manager about an issue or problem, it is recommended that you
_______ beforehand. - ANSWER Find a possible solution
The act of successfully sharing information between two people so that the information is understood is
called: - ANSWER Effective communication
The document also known as a client questionnaire or consultation card is the: - ANSWER Intake form
