SMART SERVE / SMARTSERVE CERTIFICATION FALL
2024
Maria is slurring her speech, and having difficulty with coordination and balance. Is she
intoxicated? - Answers -Maybe, but Maria may have a medical condition that mimics
these signs.
If a customer is served to the point of intoxication, when does the server's responsibility
end? - Answers -When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? - Answers -
►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
What does Duty of Care mean? - Answers -►Servers must not serve a customer to the
point of intoxication.
►Servers must take reasonable, positive steps to protect others from harm.
►Servers must take steps to stop an intoxicated customer from driving.
Select all that apply.
According to the law, you must eject a customer in which of the following situations? -
Answers -►The customer is on the premises to sell illegal drugs.
►The customer was asked to leave but returns the same day.
►The customer is intent on causing a fight.
Nick is a bouncer at a nightclub. There are currently 190 guests and 10 employees in
the club. How many more guests can he let in? - Answers -It depends on the
establishment's maximum capacity as listed on its Liquor License.
Ajay is playing trivia with a couple of friends. In three hours, he has had four drinks. On
his way to the washroom he stops to engage in a loud conversation with some
strangers. Which general sign of intoxication is he exhibiting? - Answers -Loss of self-
control and inhibitions.
Under what circumstance could you serve customers who look underage, but have no
I.D.? - Answers -You can never serve customers who look underage and have no I.D.
As a responsible server, why is it important to understand the meaning of a "Standard
Drink"? - Answers -To determine how much alcohol a customer has consumed.
Employees working for a licensed establishment may be found civilly liable for
intoxicated customers who injure themselves or others. Which of the following is also
2024
Maria is slurring her speech, and having difficulty with coordination and balance. Is she
intoxicated? - Answers -Maybe, but Maria may have a medical condition that mimics
these signs.
If a customer is served to the point of intoxication, when does the server's responsibility
end? - Answers -When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? - Answers -
►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
What does Duty of Care mean? - Answers -►Servers must not serve a customer to the
point of intoxication.
►Servers must take reasonable, positive steps to protect others from harm.
►Servers must take steps to stop an intoxicated customer from driving.
Select all that apply.
According to the law, you must eject a customer in which of the following situations? -
Answers -►The customer is on the premises to sell illegal drugs.
►The customer was asked to leave but returns the same day.
►The customer is intent on causing a fight.
Nick is a bouncer at a nightclub. There are currently 190 guests and 10 employees in
the club. How many more guests can he let in? - Answers -It depends on the
establishment's maximum capacity as listed on its Liquor License.
Ajay is playing trivia with a couple of friends. In three hours, he has had four drinks. On
his way to the washroom he stops to engage in a loud conversation with some
strangers. Which general sign of intoxication is he exhibiting? - Answers -Loss of self-
control and inhibitions.
Under what circumstance could you serve customers who look underage, but have no
I.D.? - Answers -You can never serve customers who look underage and have no I.D.
As a responsible server, why is it important to understand the meaning of a "Standard
Drink"? - Answers -To determine how much alcohol a customer has consumed.
Employees working for a licensed establishment may be found civilly liable for
intoxicated customers who injure themselves or others. Which of the following is also
