3CX ACADEMY ADVANCED
CERTIFICATION EXAM 2024 -2025
ACTUAL EXAM COMPLETE 150
QUESTIONS WITH DETAILED
VERIFIED ANSWERS / ALREADY
GRADED A+
Incoming calls are being routed to the wrong internal
destination. To troubleshoot the issue the Support bundle
in Verbose mode and a Wireshark Capture are both
required. - ....ANSWER...Answer: True. Both a Support
bundle in Verbose mode and a Wireshark Capture are
typically required to troubleshoot call routing issues.
RPS requests from supported IP Phones towards a 3CX
Server are authenticated based on 3 criteria: Extension
number, One time Password, and MAC address. -
....ANSWER...Answer: True. RPS requests from supported
IP Phones towards a 3CX Server are authenticated based
on these three criteria.
,3CX can be installed on Linux Debian 7 using KVM as the
hypervisor platform. - ....ANSWER...Answer: False. 3CX
can be installed on more recent versions of Debian, but
Debian 7 is too old for current 3CX versions.
When creating a new user 3CX generates a random 10-
digit alphanumeric value as the SIP ID of the extension. -
....ANSWER...Answer: False. 3CX typically generates a
random 8-digit alphanumeric value as the SIP ID of the
extension, not 10-digit.
In the "Event Log" the following message is shown:
Call from [100] to [+61424000000] has been rejected by
the 3CX Country Blocking Feature [+61]. Reason:
+61424000000 contains Prefix +61. Calls to +61 are not
allowed by system
. To allow calls to country code +61 (Australia) add an
additional outbound rule and define +61 as prefix. -
....ANSWER...Answer: True. The event log message
accurately describes the country blocking feature and how
to allow calls to the blocked country code.
3CX can be installed on a Windows 10 x86 (32-bit)
operating system. - ....ANSWER...Answer: False. 3CX
requires a 64-bit operating system for installation.
,Using a "Professional Edition" License Key, a 3CX system
cannot publish/send presence information to a 3CX system
it is Bridged with. - ....ANSWER...Answer: False. The
Professional Edition License does allow for presence
information to be shared across bridged systems.
You can configure 3CX to backup directly to a Network
Drive via SMB. - ....ANSWER...Answer: True. 3CX can
be configured to backup directly to a Network Drive via
SMB.
When two 3CX systems are bridged, it is possible to
monitor the status of a "bridged" extension via a BLF key
on an IP phone. - ....ANSWER...Answer: True. It is
possible to monitor the status of a "bridged" extension via
a BLF key on an IP phone when two 3CX systems are
bridged.
A Master Bridge and a Slave Bridge both have 4-digit
extensions in the 9xxx range with overlapping extension
numbers. In the "Outbound Rule" used to route calls across
the bridge, using a prefix is mandatory. -
....ANSWER...Answer: True. In this scenario, using a
prefix is mandatory in the "Outbound Rule" for routing
calls across the bridge.
, A remote user is calling an external number through a
VoIP Provider. The audio will be routed directly between
the provider and the IP Phone, while the SIP messages are
relayed in both directions via the 3CX server. -
....ANSWER...Answer: False. In a typical setup, both SIP
signaling and audio (RTP) are relayed through the 3CX
server.
If a user dials in their Voicemail using an IP Phone, and
uses an incorrect PIN 3 times, access to their Voicemail
will be blocked for 2 minutes. - ....ANSWER...Answer:
True. After three incorrect PIN attempts, voicemail access
is typically blocked for a short period.
3CX Technical Support will assist with the configuration
of the firewall device in front of 3CX. -
....ANSWER...Answer: False. 3CX Technical Support
generally does not assist with firewall configuration.
The HTTP port of 3CX can be TCP:5000 and the HTTPS
port can be TCP:443. - ....ANSWER...Answer: True. The
HTTP port of 3CX can be TCP:5000 and the HTTPS port
can be TCP:443.
CERTIFICATION EXAM 2024 -2025
ACTUAL EXAM COMPLETE 150
QUESTIONS WITH DETAILED
VERIFIED ANSWERS / ALREADY
GRADED A+
Incoming calls are being routed to the wrong internal
destination. To troubleshoot the issue the Support bundle
in Verbose mode and a Wireshark Capture are both
required. - ....ANSWER...Answer: True. Both a Support
bundle in Verbose mode and a Wireshark Capture are
typically required to troubleshoot call routing issues.
RPS requests from supported IP Phones towards a 3CX
Server are authenticated based on 3 criteria: Extension
number, One time Password, and MAC address. -
....ANSWER...Answer: True. RPS requests from supported
IP Phones towards a 3CX Server are authenticated based
on these three criteria.
,3CX can be installed on Linux Debian 7 using KVM as the
hypervisor platform. - ....ANSWER...Answer: False. 3CX
can be installed on more recent versions of Debian, but
Debian 7 is too old for current 3CX versions.
When creating a new user 3CX generates a random 10-
digit alphanumeric value as the SIP ID of the extension. -
....ANSWER...Answer: False. 3CX typically generates a
random 8-digit alphanumeric value as the SIP ID of the
extension, not 10-digit.
In the "Event Log" the following message is shown:
Call from [100] to [+61424000000] has been rejected by
the 3CX Country Blocking Feature [+61]. Reason:
+61424000000 contains Prefix +61. Calls to +61 are not
allowed by system
. To allow calls to country code +61 (Australia) add an
additional outbound rule and define +61 as prefix. -
....ANSWER...Answer: True. The event log message
accurately describes the country blocking feature and how
to allow calls to the blocked country code.
3CX can be installed on a Windows 10 x86 (32-bit)
operating system. - ....ANSWER...Answer: False. 3CX
requires a 64-bit operating system for installation.
,Using a "Professional Edition" License Key, a 3CX system
cannot publish/send presence information to a 3CX system
it is Bridged with. - ....ANSWER...Answer: False. The
Professional Edition License does allow for presence
information to be shared across bridged systems.
You can configure 3CX to backup directly to a Network
Drive via SMB. - ....ANSWER...Answer: True. 3CX can
be configured to backup directly to a Network Drive via
SMB.
When two 3CX systems are bridged, it is possible to
monitor the status of a "bridged" extension via a BLF key
on an IP phone. - ....ANSWER...Answer: True. It is
possible to monitor the status of a "bridged" extension via
a BLF key on an IP phone when two 3CX systems are
bridged.
A Master Bridge and a Slave Bridge both have 4-digit
extensions in the 9xxx range with overlapping extension
numbers. In the "Outbound Rule" used to route calls across
the bridge, using a prefix is mandatory. -
....ANSWER...Answer: True. In this scenario, using a
prefix is mandatory in the "Outbound Rule" for routing
calls across the bridge.
, A remote user is calling an external number through a
VoIP Provider. The audio will be routed directly between
the provider and the IP Phone, while the SIP messages are
relayed in both directions via the 3CX server. -
....ANSWER...Answer: False. In a typical setup, both SIP
signaling and audio (RTP) are relayed through the 3CX
server.
If a user dials in their Voicemail using an IP Phone, and
uses an incorrect PIN 3 times, access to their Voicemail
will be blocked for 2 minutes. - ....ANSWER...Answer:
True. After three incorrect PIN attempts, voicemail access
is typically blocked for a short period.
3CX Technical Support will assist with the configuration
of the firewall device in front of 3CX. -
....ANSWER...Answer: False. 3CX Technical Support
generally does not assist with firewall configuration.
The HTTP port of 3CX can be TCP:5000 and the HTTPS
port can be TCP:443. - ....ANSWER...Answer: True. The
HTTP port of 3CX can be TCP:5000 and the HTTPS port
can be TCP:443.
