Aetna Individual Prescription Drug Plans -- Mastery Test questions and Answers Latest Update Fully Solved 100%

Plan performance summary ratings are issued in October and reflect the previous plan contract year. Therefore, enrollment kits fulfilled prior to November will reflect the previous year's star rating. After release, you should download the updated star ratings sheet from the SilverScript Agent Portal, print copies of the updated document and replace the form that is in the kits you have in your office supply to ensure you distributed current information to your prospects. - True A conflict of interest may arise when personal interests or activities appear to improperly influence our ability to act in the best interests of the company. Any potential conflict of interest should be reported immediately. - True Once submitted, who can cancel an enrollment application before the effective date? - Both A and C If submitted after the first month of eligibility, the effective date for enrollments in the Initial Enrollment Period (IEP) must be the first of the month following the month the enrollment is submitted. - True If the requested premium payment method is Social Security deductions, __________________ - The request must be approved by Social Security, so it could take one to three months for deductions to begin. Aetna strictly enforces our enrollment procedures. If you receive an Enrollment Process Exception Notice, your immediate action will be required in order to avoid any disciplinary actions, which may include___________________. - All of the Above The SilverScript agent portal provides a secure method for external agents and administrators to communicate with SilverScript's agent support team so _________________________________ can be shared safely. - All of the AboveSilverScript stand-alone prescription drug plans are sponsored by Aetna Medicare Solutions, a CVS Health company. - True Mail-order prescription drug services are not available for SilverScript PDP plans. - False The cost estimates displayed on most pricing tools, such as M, SilverS, AetnaM and most third-party websites, will typically reflect__________________ pricing. - Both A and C An Electronic Scope of Appointment (eSOA) valid for ___________. - 14 days Agents must submit the original documentation for enrollment within 24 hours after the application data has been entered into the agent portal. - True A beneficiary who currently eligible for Medicare Part A who enrolls into Part B, is __________________ - Not granted an additional IEP to enroll into a Part D plan. Agents MUST communicate the pricing tool disclaimer to prospects and clients. The disclaimers for SilverScript's Drug Lookup & Pricing tool appear at bottom of the pricing tool pages. - True Before meeting with an applicant, agents must be in good standing with the following: - All of the above If a member is assessed a Part D Income Related Monthly Adjustment Amount (Part D-IRMAA), the member will be notified by the Social Security Administration. Part D-IRMAA is paid directly to Medicare. - True The date the agent receives an enrollment application is considered the official Application Date. The Application Date that agents enter into the SilverScript Agent Portal must be the Application Received Date (found in the Agent Section of the Enrollment Application). - TrueAgents (and admins) can view members' billing information in the SilverScript Agent Portal; specifically, - All of the above If your client receives a letter from SilverScript requesting proof of creditable coverage, and the client has already submitted proof of creditable coverage with the enrollment application, they can ignore the letter. - False Any time you see or suspect a violation of our Code, the law or our policies, you must report it. Ways to report your concerns include: - Any of the above