1|Page
UHC ETHICS AND COMPLIANCE EXAM 2024-2025 WITH 100
ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS (100%
CORRECT VERIFIED ANSWERS) UNITED HEALTHCARE
ETHICS & COMPLIANCE TEST (NEWEST!!)
When completing an enrollment application in LEAN, why is an
agent prohibited from entering his or her own email address in
a field available for the consumer's email address?
The consumer/member would not receive plan related
correspondence intended for him/her.
The enrollment application may be denied.
The agent may experience commission payment processing
issues. - CORRECT ANSWER >>>>The consumer/member would
not receive plan related correspondence intended for him/her.
Which election period runs from October 15 to December 7 and
allows consumers to elect to join a Medicare Advantage Plan or
switch to a different plan?
Open Enrollment Period (OEP)
Special Election Period (SEP)
Initial Coverage Election Period (ICEP)
,2|Page
Annual Election Period (AEP) - CORRECT ANSWER >>>>Annual
Election Period (AEP)
Which of the following materials is an agent NOT permitted to
display and/or distribute at a marketing/sales event?
Medicare Made Clear brochures from the UnitedHealthcare
Toolkit.
Pens and notepads that contain the agent's contact
information.
5-dollar gift cards to an in-network pharmacy.
Generic business reply cards for Medicare products. - CORRECT
ANSWER >>>>5-dollar gift cards to an in-network pharmacy.
Mr. and Mrs. Nelson, who are current members, unexpectedly
walk into Jake's insurance agency office and ask him to discuss
Medicare Advantage Plans. Does Jake need to obtain a Scope of
Appointment (SOA) form?
Yes, but just one because the Nelsons are husband and wife.
Yes, he needs to obtain an SOA from both Mr. and Mrs. Nelson.
No, because the Nelsons are current members.
No, because the Nelsons walked into his office instead of
scheduling an appointment in their home. - CORRECT ANSWER
>>>>Yes, he needs to obtain an SOA from both Mr. and Mrs.
Nelson.
Educational events allow for which of the following to occur?
Provide objective information about the Medicare program
and/or health improvement and wellness.
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Provide an opportunity to review benefits, premiums, and
product information with consumers.
Provide an opportunity to steer a consumer toward a specific or
limited number of plans.
Provide an opportunity to give an introductory presentation
followed by an informal marketing/sales event. - CORRECT
ANSWER >>>>Provide objective information about the
Medicare program and/or health improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose
notices that the presented MA Plan has a Star Rating of 2 stars?
Erin should let Mrs. Rose know that the rating is for agent use
only and has accidentally been printed in the Enrollment Guide.
Erin should tell Mrs. Rose that the plan has received a "Below
Average" rating.
Erin should tell Mrs. Rose that each plan has the same Star
Rating and it does not accurately reflect an individual plan's
performance in certain categories. - CORRECT ANSWER >>>>...
Agent Bryan wants to grow his book of business. Which of the
following lead generating activities is NOT compliant?
After enrolling a consumer, he mails a thank you card from the
UnitedHealthcare Toolkit and encloses a few business cards for
the new member to pass along to acquaintances.
At each appointment he provides extra business cards to the
consumer and asks that the consumer pass them along to
acquaintances.
At each appointment he asks the consumer for the name and
phone number of at least one acquaintance who is 65 or older
UHC ETHICS AND COMPLIANCE EXAM 2024-2025 WITH 100
ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS (100%
CORRECT VERIFIED ANSWERS) UNITED HEALTHCARE
ETHICS & COMPLIANCE TEST (NEWEST!!)
When completing an enrollment application in LEAN, why is an
agent prohibited from entering his or her own email address in
a field available for the consumer's email address?
The consumer/member would not receive plan related
correspondence intended for him/her.
The enrollment application may be denied.
The agent may experience commission payment processing
issues. - CORRECT ANSWER >>>>The consumer/member would
not receive plan related correspondence intended for him/her.
Which election period runs from October 15 to December 7 and
allows consumers to elect to join a Medicare Advantage Plan or
switch to a different plan?
Open Enrollment Period (OEP)
Special Election Period (SEP)
Initial Coverage Election Period (ICEP)
,2|Page
Annual Election Period (AEP) - CORRECT ANSWER >>>>Annual
Election Period (AEP)
Which of the following materials is an agent NOT permitted to
display and/or distribute at a marketing/sales event?
Medicare Made Clear brochures from the UnitedHealthcare
Toolkit.
Pens and notepads that contain the agent's contact
information.
5-dollar gift cards to an in-network pharmacy.
Generic business reply cards for Medicare products. - CORRECT
ANSWER >>>>5-dollar gift cards to an in-network pharmacy.
Mr. and Mrs. Nelson, who are current members, unexpectedly
walk into Jake's insurance agency office and ask him to discuss
Medicare Advantage Plans. Does Jake need to obtain a Scope of
Appointment (SOA) form?
Yes, but just one because the Nelsons are husband and wife.
Yes, he needs to obtain an SOA from both Mr. and Mrs. Nelson.
No, because the Nelsons are current members.
No, because the Nelsons walked into his office instead of
scheduling an appointment in their home. - CORRECT ANSWER
>>>>Yes, he needs to obtain an SOA from both Mr. and Mrs.
Nelson.
Educational events allow for which of the following to occur?
Provide objective information about the Medicare program
and/or health improvement and wellness.
, 3|Page
Provide an opportunity to review benefits, premiums, and
product information with consumers.
Provide an opportunity to steer a consumer toward a specific or
limited number of plans.
Provide an opportunity to give an introductory presentation
followed by an informal marketing/sales event. - CORRECT
ANSWER >>>>Provide objective information about the
Medicare program and/or health improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose
notices that the presented MA Plan has a Star Rating of 2 stars?
Erin should let Mrs. Rose know that the rating is for agent use
only and has accidentally been printed in the Enrollment Guide.
Erin should tell Mrs. Rose that the plan has received a "Below
Average" rating.
Erin should tell Mrs. Rose that each plan has the same Star
Rating and it does not accurately reflect an individual plan's
performance in certain categories. - CORRECT ANSWER >>>>...
Agent Bryan wants to grow his book of business. Which of the
following lead generating activities is NOT compliant?
After enrolling a consumer, he mails a thank you card from the
UnitedHealthcare Toolkit and encloses a few business cards for
the new member to pass along to acquaintances.
At each appointment he provides extra business cards to the
consumer and asks that the consumer pass them along to
acquaintances.
At each appointment he asks the consumer for the name and
phone number of at least one acquaintance who is 65 or older
