USPS SSA ACADEMY 421 EXAM | Questions & Answers (100 %Score) Latest Updated
2024/2025 Comprehensive Questions A+ Graded Answers | With Expert Solutions
Postal service employees operate under a mandate to protect and preserve the mail placed in its: -
Custody
A violation of the security and sanctity of the mail is: - Failing to deliver the mail.
The first opportunity for a sales and services associate to start the customer experience on a positive
note is to: - Deliver a first impression.
The type of communication that can enhance or contradict messages is: - Non - verbal communication
approach a sales and services associate can use to engage our customers and ensure their need are met
is: - A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal Service ? -
Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA): - Makes an informed
mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office? - Provide world - class
customer service
The U.S. Postal Service is the only delivery service that reaches: - Every address in the nation six days a
week.
An organized workstation creates a more _________ workplace. - Efficient
How a Sales and Services associate ( SSA ) conducts themselves on the job effects the: - Postal brand
, An active listening technique used to create a successful transaction is called: - Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their: - Personal
appearance
The primary law enforcement for the United States Postal Service the: - Postal Inspection Service
Preferred services that usually offer the customer the best value are: - Priority Mail Express and Priority
Mail
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area. The Sales
and Services Associate (SSA) may offer the service: - Every Door Direct Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and: - Business documents
Any mailable item weighing _____ or less can be sent First-Class Mail. - 13 oz
A Priority Mail Express customer is entitled to a refund if the item was: - Delivered to the recipient late.
Regardless of weight up to 70 pounds, the price that applies to USPS Retail Ground parcels measuring
over 108 inches but not more than 130 inches in combined length and girth is - Oversized pricing.
The maximum length and girth for Priority Mail® is - 108 inches
A change of address is valid for: - 18 months
When a customer requests Premium Forwarding Service Residential (PFSR), the mailpieces are mailed to
the customer using Priority Mail service : - Weekly
2024/2025 Comprehensive Questions A+ Graded Answers | With Expert Solutions
Postal service employees operate under a mandate to protect and preserve the mail placed in its: -
Custody
A violation of the security and sanctity of the mail is: - Failing to deliver the mail.
The first opportunity for a sales and services associate to start the customer experience on a positive
note is to: - Deliver a first impression.
The type of communication that can enhance or contradict messages is: - Non - verbal communication
approach a sales and services associate can use to engage our customers and ensure their need are met
is: - A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal Service ? -
Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA): - Makes an informed
mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office? - Provide world - class
customer service
The U.S. Postal Service is the only delivery service that reaches: - Every address in the nation six days a
week.
An organized workstation creates a more _________ workplace. - Efficient
How a Sales and Services associate ( SSA ) conducts themselves on the job effects the: - Postal brand
, An active listening technique used to create a successful transaction is called: - Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their: - Personal
appearance
The primary law enforcement for the United States Postal Service the: - Postal Inspection Service
Preferred services that usually offer the customer the best value are: - Priority Mail Express and Priority
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area. The Sales
and Services Associate (SSA) may offer the service: - Every Door Direct Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and: - Business documents
Any mailable item weighing _____ or less can be sent First-Class Mail. - 13 oz
A Priority Mail Express customer is entitled to a refund if the item was: - Delivered to the recipient late.
Regardless of weight up to 70 pounds, the price that applies to USPS Retail Ground parcels measuring
over 108 inches but not more than 130 inches in combined length and girth is - Oversized pricing.
The maximum length and girth for Priority Mail® is - 108 inches
A change of address is valid for: - 18 months
When a customer requests Premium Forwarding Service Residential (PFSR), the mailpieces are mailed to
the customer using Priority Mail service : - Weekly
