MTA Bus Operator Exam for New York
City Section 4
1. You are at the intersection of 155th Street and Amsterdam Avenue in Manhattan and your
passenger wants to go to the Bronx. Which of the following bridges is the closest connection
from Manhattan to Bronx? (Map usage is allowed) - ANSMacombs Dam Bridge
2. Which among the following forms of communication is nonverbal? - ANSEye contact
3. What is the proper action for a rider who refuses to pay the bus fare? - ANSInform the rider
with the proper fare and let them aboard.
4. A bus operator was interviewed by a friend who works for a local newspaper. Which of the
following must the operator do next? - ANSRefer the friend to the media relations office.
5. There is a bus driver manual that indicates all the necessary protocols for loading and
unloading passengers. What is the last step on picking up passengers at the bus stop? -
ANSMake a final check to confirm all traffic stops before opening the bus door and signaling
students to approach.
6. A rider requests to be dropped off at a place except for a bus stop. What should be done by
the bus operator? - ANSExplain the dangers and refuse the rider politely.
7. Which of the following avenues run through the 422 West 54th street in Manhattan? (Map
usage is allowed) - ANSNinth and Tenth
8. A bus operator was confronted by a passenger to address a certain complaint. Which amount
the following is not a correct way to respond to the situation? - ANSMaking very general,
pre-formulated explanations
9. Unruly passengers pose risks to the safety and security of both the driver and passengers in
the vehicle. What is the most appropriate place to drop off any unruly rider? - ANSSafest
possible or the next stop
10. A passenger called the attention of the bus operator to raise a question which the operator
barely understood. What is the proper way to address the situation? - ANSRetell what was
initially understood then ask the passenger whether the statement was correct or not.
11. Buses are designed and constructed so as to accommodate standing passengers. Which is
a prohibited area for riders while the bus is in motion? - ANSIn front of the standee line
City Section 4
1. You are at the intersection of 155th Street and Amsterdam Avenue in Manhattan and your
passenger wants to go to the Bronx. Which of the following bridges is the closest connection
from Manhattan to Bronx? (Map usage is allowed) - ANSMacombs Dam Bridge
2. Which among the following forms of communication is nonverbal? - ANSEye contact
3. What is the proper action for a rider who refuses to pay the bus fare? - ANSInform the rider
with the proper fare and let them aboard.
4. A bus operator was interviewed by a friend who works for a local newspaper. Which of the
following must the operator do next? - ANSRefer the friend to the media relations office.
5. There is a bus driver manual that indicates all the necessary protocols for loading and
unloading passengers. What is the last step on picking up passengers at the bus stop? -
ANSMake a final check to confirm all traffic stops before opening the bus door and signaling
students to approach.
6. A rider requests to be dropped off at a place except for a bus stop. What should be done by
the bus operator? - ANSExplain the dangers and refuse the rider politely.
7. Which of the following avenues run through the 422 West 54th street in Manhattan? (Map
usage is allowed) - ANSNinth and Tenth
8. A bus operator was confronted by a passenger to address a certain complaint. Which amount
the following is not a correct way to respond to the situation? - ANSMaking very general,
pre-formulated explanations
9. Unruly passengers pose risks to the safety and security of both the driver and passengers in
the vehicle. What is the most appropriate place to drop off any unruly rider? - ANSSafest
possible or the next stop
10. A passenger called the attention of the bus operator to raise a question which the operator
barely understood. What is the proper way to address the situation? - ANSRetell what was
initially understood then ask the passenger whether the statement was correct or not.
11. Buses are designed and constructed so as to accommodate standing passengers. Which is
a prohibited area for riders while the bus is in motion? - ANSIn front of the standee line
