DECA: HUMAN RESOURCES MANAGEMENT
(HRM) EXAM
Terms in this set (75)
D Sales contract.
A purchase order is a form that a business fills out to
Macon Industries writes a order goods. Because the order indicates that the
purchase order for bolts, business is willing to do something (pay for the items it
washers, and nails and orders) in exchange for something else (take possession
sends the order to the of the goods), the purchase order serves as a sales
Stanton Company to contract. An open order is a type of purchase order in
process. which buyers place the order with the supplier that can
A. letter of intent. best meet the needs or criteria (e.g., price) for a
B. open order. particular item. Because accounts receivable is an
C. accounts-receivable accounting activity that involves collecting payment for
document. the goods and services that the business offers, a
D. sales contract. purchase order is not an accounts-receivable document.
A letter of intent is a letter that declares the writer's
intention to do something. A purchase order is a form
rather than a letter.
A business was fined $2 C Clean water.
million for dumping toxic
waste in the local river. The company violated the clean water laws by dumping
What type of environmental toxic waste into a river. Clean air laws regulate emissions
law did the company and other air pollutants. Food quality laws regulate the
violate? quality of the food supply. Endangered species laws
A. Food quality protect animals, fish, and birds in danger of becoming
B. Clean air extinct.
C. Clean water
D. Endangered species
,Jon sues his former C The employer does not think it will be able to win the
employer for harassment. In case.
what situation would the
employer be likely to offer A party may offer a settlement if it believes it has little
Jon a settlement? chance to win a case. In this example, Jon's employer
A. The employer wants the does not believe it will win, so it may offer a settlement.
case to go to court. A settlement is a way to avoid the case going to court.
B. The employer knows it Jon may or may not think he will win the case, but this
will be able to win the case. does not influence his former employer's actions.
C. The employer does not
think it will be able to win
the case.
D. Jon does not think he will
be able to win the case.
Which of the following A. Private.
words most accurately
describes arbitration: Arbitration is private and not public or handled in the
A. Private courts. Arbitration is consensual. Both parties must sign
B. Nonconsensual an agreement assenting to arbitration. Arbitration is
C. Biased neutral, not biased. Arbitration is final and binding, not
D. Temporary temporary.
,To be reimbursed for A. Following company procedures.
business expenses, Luke
must obtain and complete Policies are the general rules to be followed by
an expense-reimbursement company personnel. For example, a business owner may
form, attach the original develop a policy that states the company will reimburse
transaction receipts to the employees for certain business-related expenses. A
completed form, and procedure is the step-by-step process that personnel
submit the documentation follow in performing a specific task. In the example, Luke
to his manager for approval. was following certain steps to obtain reimbursement for
What is Luke doing? out-of-pocket expenses that he incurred—obtaining and
A. Following company completing the appropriate form, attaching receipts, and
procedures submitting the documentation to his manager. In the
B. Developing company example, Luke did not develop the policies, evaluate
policies company feedback, or assess company guidelines.
C. Evaluating company
feedback
D. Assessing company
guidelines
A) Pronounce your words correctly.
To use oral communication
The correct use and pronunciation of words is essential
effectively, you need to
to effective oral communication. Mispronunciation
A. pronounce your words
creates an unfavorable impression; it can embarrass the
correctly.
speaker; and it may also fail to communicate the
B. impress your listeners.
intended message. Trying to impress listeners may create
C. know your listeners.
a barrier to good communication. It is not necessary to
D. distract your listeners'
know your listeners to communicate effectively. You
attention.
need to attract and hold your listeners' attention, not
distract them.
, D) To gain the audience's attention.
Which of the following is
typically the primary
Effective introductions gain the audience's attention.
purpose of an introduction
Supporting details are usually provided in the middle of
during a presentation:
a presentation. A speaker might outline the main points
A. To share a funny story
to be discussed in his/her opening remarks, but
B. To provide supporting
summarizing the talk would occur at the end. An
details
effective introduction might include a funny story to gain
C. To summarize the talk
the audience's attention, but there are many other
D. To gain the audience's
methods that could be used to capture the audience's
attention
attention as well.
A) Active listening.
What is a key to effective
To take meaningful notes, you must listen to what the
note-taking?
speaker is saying. To pick up on the key points, you must
A. Active listening
actively listen. Effective note-taking does not involve
B. Capturing details
capturing every detail of the presentation, nor does it
C. Creative thinking
involve the use of creative thinking techniques. And
D. Using an outline
although it may be helpful for some individuals, effective
notes do not need to be formatted as an outline.
9. Which of the following is C Understand the process you are explaining.
a guideline for writing clear
instructions for your To write accurate instructions, you must be
coworkers: knowledgeable about the sequence and content of
A. Write complex, lengthy steps required for completion of the task. Instructions
statements. should consist of simple, brief statements that are
B. Write from your written from the employee's perspective. Although
supervisor's perspective. instructions should be as brief as possible, the type and
C. Understand the process complexity of the process or activity will dictate the
you are explaining. length of the instructions.
D. Confine the instructions
to one page.
(HRM) EXAM
Terms in this set (75)
D Sales contract.
A purchase order is a form that a business fills out to
Macon Industries writes a order goods. Because the order indicates that the
purchase order for bolts, business is willing to do something (pay for the items it
washers, and nails and orders) in exchange for something else (take possession
sends the order to the of the goods), the purchase order serves as a sales
Stanton Company to contract. An open order is a type of purchase order in
process. which buyers place the order with the supplier that can
A. letter of intent. best meet the needs or criteria (e.g., price) for a
B. open order. particular item. Because accounts receivable is an
C. accounts-receivable accounting activity that involves collecting payment for
document. the goods and services that the business offers, a
D. sales contract. purchase order is not an accounts-receivable document.
A letter of intent is a letter that declares the writer's
intention to do something. A purchase order is a form
rather than a letter.
A business was fined $2 C Clean water.
million for dumping toxic
waste in the local river. The company violated the clean water laws by dumping
What type of environmental toxic waste into a river. Clean air laws regulate emissions
law did the company and other air pollutants. Food quality laws regulate the
violate? quality of the food supply. Endangered species laws
A. Food quality protect animals, fish, and birds in danger of becoming
B. Clean air extinct.
C. Clean water
D. Endangered species
,Jon sues his former C The employer does not think it will be able to win the
employer for harassment. In case.
what situation would the
employer be likely to offer A party may offer a settlement if it believes it has little
Jon a settlement? chance to win a case. In this example, Jon's employer
A. The employer wants the does not believe it will win, so it may offer a settlement.
case to go to court. A settlement is a way to avoid the case going to court.
B. The employer knows it Jon may or may not think he will win the case, but this
will be able to win the case. does not influence his former employer's actions.
C. The employer does not
think it will be able to win
the case.
D. Jon does not think he will
be able to win the case.
Which of the following A. Private.
words most accurately
describes arbitration: Arbitration is private and not public or handled in the
A. Private courts. Arbitration is consensual. Both parties must sign
B. Nonconsensual an agreement assenting to arbitration. Arbitration is
C. Biased neutral, not biased. Arbitration is final and binding, not
D. Temporary temporary.
,To be reimbursed for A. Following company procedures.
business expenses, Luke
must obtain and complete Policies are the general rules to be followed by
an expense-reimbursement company personnel. For example, a business owner may
form, attach the original develop a policy that states the company will reimburse
transaction receipts to the employees for certain business-related expenses. A
completed form, and procedure is the step-by-step process that personnel
submit the documentation follow in performing a specific task. In the example, Luke
to his manager for approval. was following certain steps to obtain reimbursement for
What is Luke doing? out-of-pocket expenses that he incurred—obtaining and
A. Following company completing the appropriate form, attaching receipts, and
procedures submitting the documentation to his manager. In the
B. Developing company example, Luke did not develop the policies, evaluate
policies company feedback, or assess company guidelines.
C. Evaluating company
feedback
D. Assessing company
guidelines
A) Pronounce your words correctly.
To use oral communication
The correct use and pronunciation of words is essential
effectively, you need to
to effective oral communication. Mispronunciation
A. pronounce your words
creates an unfavorable impression; it can embarrass the
correctly.
speaker; and it may also fail to communicate the
B. impress your listeners.
intended message. Trying to impress listeners may create
C. know your listeners.
a barrier to good communication. It is not necessary to
D. distract your listeners'
know your listeners to communicate effectively. You
attention.
need to attract and hold your listeners' attention, not
distract them.
, D) To gain the audience's attention.
Which of the following is
typically the primary
Effective introductions gain the audience's attention.
purpose of an introduction
Supporting details are usually provided in the middle of
during a presentation:
a presentation. A speaker might outline the main points
A. To share a funny story
to be discussed in his/her opening remarks, but
B. To provide supporting
summarizing the talk would occur at the end. An
details
effective introduction might include a funny story to gain
C. To summarize the talk
the audience's attention, but there are many other
D. To gain the audience's
methods that could be used to capture the audience's
attention
attention as well.
A) Active listening.
What is a key to effective
To take meaningful notes, you must listen to what the
note-taking?
speaker is saying. To pick up on the key points, you must
A. Active listening
actively listen. Effective note-taking does not involve
B. Capturing details
capturing every detail of the presentation, nor does it
C. Creative thinking
involve the use of creative thinking techniques. And
D. Using an outline
although it may be helpful for some individuals, effective
notes do not need to be formatted as an outline.
9. Which of the following is C Understand the process you are explaining.
a guideline for writing clear
instructions for your To write accurate instructions, you must be
coworkers: knowledgeable about the sequence and content of
A. Write complex, lengthy steps required for completion of the task. Instructions
statements. should consist of simple, brief statements that are
B. Write from your written from the employee's perspective. Although
supervisor's perspective. instructions should be as brief as possible, the type and
C. Understand the process complexity of the process or activity will dictate the
you are explaining. length of the instructions.
D. Confine the instructions
to one page.
