USPS WINDOW CLERK TEST
24 hour clock - ANSend to end process to ensure mail is collected, distributed and delivered
Domestic Mail - ANSConsists of items sent within the USA, its territories and possessions
including APO/FPO Offices
Domestic Mail Manual (DMM) - ANSSet forth the policies regulations and procedures
governing domestic mail services
Internatonal Mail Manual (IMM) - ANSSet forth the policies regulations and procedures
governing International mail
Administrative Support Manual (ASM) - ANSContains policies and procedures for
administrative and support functions within the postal services
Policy NET - ANSAll Manuals are available online via
F101 or F1 - ANSOur financial policies and accounting procedures are found in what
manual?
Publications - ANSSupport subjects that cannot be fully addresses in manuals or handbooks
are?
What manual contains information on when to fly the POW flag (Prisioner of war) -
ANSAdministrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - ANSNo, it's free for Burial of
Veterans
What is the official Source of update to postal policies and procedures? How often is it
printed? - ANSPostal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - ANSPostal Bulletin and POS One
What is our postal website? - ANSWWW.USPS.COM
Postal Service ________________ are available online and provide guidance on regulations
for Domestic/ International/ Administrative/Personal fields Support. - ANSDirectives
Priority Mail Domestic is delivered in ? - ANS2-3 days
Any mailable item that weighs 13 ounces or less is? - ANSFIRST CLASS MAIL
, What class of mail does the post office have monopoly on? - ANSFIRST CLASS LETTER
MAIL
Global Express Guarantee (GXG) is shipped in? - ANS1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn about
products and make a purchase commitment - ANSNEED SATISFACTION SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches except,
Standard Post, can measure up to _____inches - ANS70 Lbs, 108 inches, 130 inches.
What Does EDDM stands for? - ANSEVERY DOOR DIRECT MAIL- Advertise small
business at retail.
Name the Service Class of Mail that delivers in 1-2 business days - ANSPRIORITY
EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than 130
inches? - ANSOVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - ANSThe article number
If more than 3 Cod articles are mailed at one time the mailer may use PS form? - ANSPS
FORM 3816-AS
Dimensional weigh pricing applies only for _________ _______ and zones ___-___? -
ANSPrioriry Mail and Zone 5-8
Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or
balloon? - ANSNO
This service ensures that mail is delivered only to a specific address or the addressee agent
(for an additional fee) - ANSRestricted delivery
This extra service provides evidence of the date mail was presented to Post Office for
mailing - ANSCertificate of mailing
What is the post Office retail motto for providing the ideal customer experience? - ANSclean,
stocked and friendly every day
The U.S. Postal Service is a ___________________? - ANSBUSINESS
What 3 "P's" that influence customer perception? - ANSPersonal, Professional, Postal
What Does G.I.S.T. stand for? - ANSGreet
Inquire
Suggest
Thank
24 hour clock - ANSend to end process to ensure mail is collected, distributed and delivered
Domestic Mail - ANSConsists of items sent within the USA, its territories and possessions
including APO/FPO Offices
Domestic Mail Manual (DMM) - ANSSet forth the policies regulations and procedures
governing domestic mail services
Internatonal Mail Manual (IMM) - ANSSet forth the policies regulations and procedures
governing International mail
Administrative Support Manual (ASM) - ANSContains policies and procedures for
administrative and support functions within the postal services
Policy NET - ANSAll Manuals are available online via
F101 or F1 - ANSOur financial policies and accounting procedures are found in what
manual?
Publications - ANSSupport subjects that cannot be fully addresses in manuals or handbooks
are?
What manual contains information on when to fly the POW flag (Prisioner of war) -
ANSAdministrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - ANSNo, it's free for Burial of
Veterans
What is the official Source of update to postal policies and procedures? How often is it
printed? - ANSPostal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - ANSPostal Bulletin and POS One
What is our postal website? - ANSWWW.USPS.COM
Postal Service ________________ are available online and provide guidance on regulations
for Domestic/ International/ Administrative/Personal fields Support. - ANSDirectives
Priority Mail Domestic is delivered in ? - ANS2-3 days
Any mailable item that weighs 13 ounces or less is? - ANSFIRST CLASS MAIL
, What class of mail does the post office have monopoly on? - ANSFIRST CLASS LETTER
Global Express Guarantee (GXG) is shipped in? - ANS1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn about
products and make a purchase commitment - ANSNEED SATISFACTION SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches except,
Standard Post, can measure up to _____inches - ANS70 Lbs, 108 inches, 130 inches.
What Does EDDM stands for? - ANSEVERY DOOR DIRECT MAIL- Advertise small
business at retail.
Name the Service Class of Mail that delivers in 1-2 business days - ANSPRIORITY
EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than 130
inches? - ANSOVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - ANSThe article number
If more than 3 Cod articles are mailed at one time the mailer may use PS form? - ANSPS
FORM 3816-AS
Dimensional weigh pricing applies only for _________ _______ and zones ___-___? -
ANSPrioriry Mail and Zone 5-8
Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or
balloon? - ANSNO
This service ensures that mail is delivered only to a specific address or the addressee agent
(for an additional fee) - ANSRestricted delivery
This extra service provides evidence of the date mail was presented to Post Office for
mailing - ANSCertificate of mailing
What is the post Office retail motto for providing the ideal customer experience? - ANSclean,
stocked and friendly every day
The U.S. Postal Service is a ___________________? - ANSBUSINESS
What 3 "P's" that influence customer perception? - ANSPersonal, Professional, Postal
What Does G.I.S.T. stand for? - ANSGreet
Inquire
Suggest
Thank
