TEST BA
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, W.Docs TB-Operations Management, 12e (Heizer/Render/Munson)
Operations Management, 12e (Heizer/Render/Munson)
Chapter 1 Operations and Productivity
Section 1 What is Operations Management?
1) Some of the operations-related activities of Hard Rock Café include designing meals and analyzing
them for ingredient cost and labor requirements.
Answer: TRUE
Diff: 1
Key Term: Operations management
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design
efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
3) All organizations, including service firms such as banks and hospitals, have a production function.
Answer: TRUE
Diff: 2
Key Term: Production
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
4) Operations management is the set of activities that creates value in the form of goods and services by
transforming inputs into outputs.
Answer: TRUE
Diff: 1
Key Term: Operations management
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
5) An example of a "hidden" production function is the transfer of funds between accounts at a bank.
Answer: TRUE
Diff: 2
Key Term: Production
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
1
2017 Pearson.
, W.Docs TB-Operations Management, 12e (Heizer/Render/Munson)
6) At Hard Rock Café, tasks that reflect operations or operations management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of the above.
Answer: E
Diff: 1
Key Term: Operations management
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
7) An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) calculating restaurant profit and loss.
D) preparing employee schedules.
E) all of the above.
Answer: D
Diff: 2
Key Term: Operations management
AACSB: Reflective thinking
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
8) Operations management is applicable:
A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
Answer: D
Diff: 2
Key Term: Operations management
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
9) ________ is the set of activities that creates value in the form of goods and services by transforming
inputs into outputs.
Answer: Operations management
Diff: 1
Key Term: Operations management
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2
2017 Pearson.
,Prof.Exams
Thank you for your purchase. Should you face any challenges, do not hesitate to send an email to:
Due to the website upload size restrictions we shall send you the document directly to your email
in the next less than 6 hours.
However, to speed things up, you can opt to directly contact support from this website
customer messaging platform. Or send an email to or contact
me directly at
, W.Docs TB-Operations Management, 12e (Heizer/Render/Munson)
Operations Management, 12e (Heizer/Render/Munson)
Chapter 1 Operations and Productivity
Section 1 What is Operations Management?
1) Some of the operations-related activities of Hard Rock Café include designing meals and analyzing
them for ingredient cost and labor requirements.
Answer: TRUE
Diff: 1
Key Term: Operations management
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design
efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
3) All organizations, including service firms such as banks and hospitals, have a production function.
Answer: TRUE
Diff: 2
Key Term: Production
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
4) Operations management is the set of activities that creates value in the form of goods and services by
transforming inputs into outputs.
Answer: TRUE
Diff: 1
Key Term: Operations management
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
5) An example of a "hidden" production function is the transfer of funds between accounts at a bank.
Answer: TRUE
Diff: 2
Key Term: Production
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
1
2017 Pearson.
, W.Docs TB-Operations Management, 12e (Heizer/Render/Munson)
6) At Hard Rock Café, tasks that reflect operations or operations management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of the above.
Answer: E
Diff: 1
Key Term: Operations management
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
7) An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) calculating restaurant profit and loss.
D) preparing employee schedules.
E) all of the above.
Answer: D
Diff: 2
Key Term: Operations management
AACSB: Reflective thinking
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
8) Operations management is applicable:
A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
Answer: D
Diff: 2
Key Term: Operations management
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
9) ________ is the set of activities that creates value in the form of goods and services by transforming
inputs into outputs.
Answer: Operations management
Diff: 1
Key Term: Operations management
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2
2017 Pearson.
