MNB2601 ASSESSMENT 3 2024 SEMESTER 1

BMZ ACADEMY




BMZ ACADEMY

@061 262 1185/068 053 8213/0717 513 144




BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144

, BMZ ACADEMY


Table of Contents
Question 1: Thomas-Kilmann Conflict Mode Instrument (TKI) and Conflict
Management Strategies ............................................................................................. 3

Competing .............................................................................................................. 4

Collaborating .......................................................................................................... 5

Compromising ........................................................................................................ 6

Avoiding .................................................................................................................. 7

Accommodating ...................................................................................................... 7

Question 2: Application of the BCG (Boston Consulting Group) model to a company 8

BCG Model and Product Categorization for Dis-chem............................................ 9

Question 03: determination of the project’s expected rate of return ......................... 10

References ............................................................................................................... 13




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, BMZ ACADEMY




Question 1: Thomas-Kilmann Conflict Mode Instrument (TKI) and Conflict
Management Strategies

According to Botha and Botha (2017) conflict can be defined as situation in business
where there are no agreements among individuals due to different interests in different
situations. Conflict can be described as a situation where one party perceives another
as opposing or negatively influencing its interests. Paradoxically, Rahim (2023) notes
that conflict can be beneficial for the attainment of organizational goals, although too
much conflict can harm the group and, therefore, the organization. When there is too
little conflict, group members may become complacent and lazy, with little creativity
and innovation. It is also important, as argued by Botha and Botha (2017) to be aware
of the intensity of stakeholder interests since some stakeholders’ interests may be best
served by carrying the effort forward, others’ by stopping or weakening it. Even among
stakeholders from the same group, there may be conflicting concerns. The Thomas-
Kilmann Conflict Mode Instrument (TKI) identifies five conflict management strategies:
competing, collaborating, compromising, avoiding, and accommodating. Each
strategy can be applied to resolve tension and conflict between leaders in a newly

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