Starbucks ASM Interview Exam
Questions and Answers
Inspired you to Apply for a store management position at Starbucks? - ANSWER-Im a
natural born leader, part of a successful team feels incredible. Being able to coach
partners and inspire them to do their best.
Solicited Feedback - ANSWER-New coffee shop, how can we get people to keep
choosing us. Go above and beyond.
Identified a need for change - ANSWER-Office Manager
New Program
Improve the customer experience - ANSWER-Joy wasn't greeting customers right away
at drive through
Data used to analyze business - ANSWER-Supervisor, Period Sales Summary
Office Manager, Current sales Vs Last Year
Deliver on competing or multiple priorities - ANSWER-Absolutely slammed at time of
pull, start pull or help team?
Front and foods
Consulted/Coached a team to improve results - ANSWER-Elise spilling drinks
Inaccurate
Strong working relationship with a peer - ANSWER-Ren, communication was very
strong. Our positive attitudes rub off on the team and I put us in our strong positions
Customers happy
Identified a skill or knowledge gap - ANSWER-Gray with his sequencing
Feedback allowed to improve - ANSWER-Recently I got my first complaint about my
close
Questions and Answers
Inspired you to Apply for a store management position at Starbucks? - ANSWER-Im a
natural born leader, part of a successful team feels incredible. Being able to coach
partners and inspire them to do their best.
Solicited Feedback - ANSWER-New coffee shop, how can we get people to keep
choosing us. Go above and beyond.
Identified a need for change - ANSWER-Office Manager
New Program
Improve the customer experience - ANSWER-Joy wasn't greeting customers right away
at drive through
Data used to analyze business - ANSWER-Supervisor, Period Sales Summary
Office Manager, Current sales Vs Last Year
Deliver on competing or multiple priorities - ANSWER-Absolutely slammed at time of
pull, start pull or help team?
Front and foods
Consulted/Coached a team to improve results - ANSWER-Elise spilling drinks
Inaccurate
Strong working relationship with a peer - ANSWER-Ren, communication was very
strong. Our positive attitudes rub off on the team and I put us in our strong positions
Customers happy
Identified a skill or knowledge gap - ANSWER-Gray with his sequencing
Feedback allowed to improve - ANSWER-Recently I got my first complaint about my
close
