SWIC Police Academy Test 2 | Actual Exam Questions | 100% Correct Answers | Verified 2024 Version

Define and identify the parts of the Communication Model - 1. a sender or source recognizes the need to communicate a message 2. sender determines information being sent 3. sender determines method 4. sender transmits message 5. receiver processes message 6. understanding initiates response or behavior 7. fed back to sender Identify, define, and demonstrate active listening skills - 1. active listening is a way of listening and responding to another person that improves mutual understanding 2. requires conscious concentration 3. skillful listening allows up to overcome communication gap What are the three strategies that enhance active listening? - paraphrasing, reflections, echoes Proper procedures to comfort emotionally upset person - take your time, allow victim to tell the story in their own words, appropriate physical contact, make contact light and brief, enable support, make referrals to counseling, avoid confrontational interviewing