AQA A level Business Unit 6

AQA A level Business Unit 6 Hard Human Resource Management - ANS when managers treat the human resource in the same way they would treat and other resource. employee relations likely strained and staff may see the need to get trade union involved. Line Managers - ANS Staff responsible for achieving specific business objectives, and with the resources to get things done. Soft Human Resource Management - ANS Treat workforce as a special strength of the business and therefore make sure that staff welfare and motivation are always top priority. Staff Appraisal - ANS A regular (perhaps annual) meeting between employee and line manager to discuss past performances and future business and career objectives. Division of Labour - ANS Subdividing a task into a number of activities, enabling workers to specialise and therefore become very efficient at completing what may be a small, repetitive task. Hygiene Factors - ANS 'Everything that surrounds what you do in the job', such as pay, working conditions and social status; all are potential causes of dissatisfaction, according to Herzberg. Job Satisfaction - ANS Sense of well-being and achievement that stems from a satisfying job. Piece Rate - ANS Paying workers per piece they produce (for example, £2 per pair of jeans made). Productivity - ANS Output per person (that is, a measure of efficiency). Trade Union - ANS An organisation that represents the interests of staff at the workplace. Job Design - ANS Having designed a new product, it is time to design the jobs needed to make the product. Merely subdivided it into repetitive work fragments will be unmotivating, so design the job with people in mind. Motivation - ANS Doing something because you want to do it. Most business leaders think of it as prompting people to work hard. (Herzberg) Delayering - ANS Removing a management layer from the organisational structure. Span of Control - ANS Number of staff who are answerable directly to a manager. Matrix Management - ANS Where staff work in project teams in addition to their responsibilities within their own department. Therefore, staff can be answerable to more than one boss. Job Desription - ANS A statement of what the job tasks and duties are, that is, the job itself (rather than describing the right person for the job).