USPS 421 WINDOW CLERK EXAM / WINDOW CLERK 421USPS EXAM 300+REAL EXAM QUESTIONS AND 100% CORRECT ANSWERS

USPS 421 WINDOW CLERK EXAM / WINDOW CLERK 421USPS EXAM 300+REAL EXAM QUESTIONS AND 100% CORRECT ANSWERS What is GIST --ANS-- Greet. Inquire, Suggest, Thank What is the postal service mission? --ANS-- Provide trusted, affordable universal service Why does the Postal service go by the 24 hr clock? --ANS-- To keep process on task to ensure collection and delivery is on time What is the minimum size of a letter --ANS-- 3 1/2 x 5 What do you get with Priority Mail Express? --ANS-- $100 insurance, 1-2 day delivery Guarantee, Tracking What do you get with USPS Tracking? --ANS-- Day and time of delivery What are the color of the money orders? --ANS-- Green (domestic) Pink (international) Why would someone need to insure a package? --ANS-- Against lost, stolen, or damaged item How long are money orders good for? --ANS-- FOREVER What are the 3 P's? --ANS-- Personal, Professional, Postal How many keys do you get when you rent a PO Box? --ANS-- 2 PO Boxes can be rented for how many months at a time --ANS-- 3 months (auto pay) 6 months, 12 months What is Balloon Pricing? --ANS-- Very light and very large What are the characteristics for Dimensional Weight Pricing --ANS-- Priority, Zone 5-8 and is more than a Cubic foot What is a IRC (International Reply Coupon)? --ANS-- a prepaid coupon use to purchase stamp equivalent of current postage rate to other country What would certified mail be used for? --ANS-- Important documents such as taxes, court documents. What is restricted delivery? --ANS-- when you needed a specific person to sign for item When do you need to fill out a 8105A? --ANS-- for money orders purchases in $3000 or more and cashing of $10, 000 in a single day When would you fill out a 8105B --ANS-- when a suspicious transaction has taken place What kind of payment can the Post office take? --ANS-- Cash, credit/debit cards, money orders, travelers checks, checks (personal and business) What can you not purchase with a credit card? --ANS-- Money orders, payment to DOS for passports employee debt, trust funds, etc What is the Max per Domestic money order? --ANS-- $1000 What it the Max per International money order? --ANS-- Up to $700 What are some trigger words? --ANS-- you need to.. its not my problem, I cant/wont What are some calming words? --ANS-- I'm sorry... that sounds so frustrating, let me help What is oversized pricing? --ANS-- Big and Heavy What is the Max weight the Post office will accept? --ANS-- 70 lbs How many bait money orders do you have? --ANS-- 3 Why do you have bait money orders? --ANS-- to help aid in investigation to help USPIS Where would I go to find out if I can mail a fur coat to China? --ANS-- IMM (international Mail Manual) Where do you keep your bait money orders? --ANS-- Under your largest bills in your till What is an irregular sized package? --ANS-- tube, film photo mailer What is the DMM used for? --ANS-- Dom Mail Manual to see how to mail something in the US How often is the Retail digest published --ANS-- bi-weekly Where would I go to find out how to hang the POW flag --ANS-- Postal bulletin Why would someone want to use Signature Confirmation? --ANS-- For added security to insure item is signed when received How often do you need to do your 1412 (end of day report) --ANS-- daily and sign with ink What is Premium Forward service? --ANS-- When a customer is mailed weekly via priority mail all of their mail for a fee How long is a permanent forward kept on file? --ANS-- 18 months How much insurance can you purchase? --ANS-- up to $5000 How many forms of ID do you need to rent a PO Box? --ANS-- 2 - One photo and one with proof of address How long can you hold your mail for? --ANS-- min of 3 days no more than 30 If your in a market dominant area, do you pay a deposit for your PO Box keys? -- ANS-- Yes How many day do you have to verify info on a new PO Box rental --ANS-- 3 days When do you issue a 2nd/Final notice on a certified item? --ANS-- 5 days When do you return an unclaimed certified item --ANS-- 15 days How much cash are you accountable for in your drawer? --ANS-- $100 How much are you allowed to be short in your drawer --ANS-- $10 or 10% How often is your drawer audited --ANS-- quarterly Can you share your drawer? --ANS-- NO What is anonymous mail? --ANS-- mail that bears postage stamps, weighs over 13 oz and is not presented to a retail clerk What is identifiable mail --ANS-- mail that has been click and ship, Metered permit imprint What is EDDM (every door direct mail) --ANS-- 5000 pieces or less to be delivered to every house/mail box how much cash back can you get? --ANS-- $50 in increments of $10 What is special handling --ANS-- used for bees and poultry (baby chicks) What is package interception? --ANS-- recalling or redirecting a trackable package what is the benefit of retail equipment? --ANS-- multiple transaction, running tally, less mathematical errors How often do the retail floor get restocked --ANS-- 2 a week what is a firm hold out? --ANS-- business that received 50 plus letters daily, set up and cancelled by postmaster what is a certificate of mailing --ANS-- proof of mailing Who would want to use Registered Mail --ANS-- someone mailing something of high value Up to what amount can a registered item be insured for? --ANS-- $25000 What is RCE (retail customer experience) used for --ANS-- To take a snap shot of the transaction/customer experience to improve our brand. What do you get with Priority mail --ANS-- 2-3 day delivery, $50 free insurance and tracking Can you write a check for over the amount of purchase? --ANS-- no If you rent a PO box on the 16th of July when is your 6 month renewal due again? --ANS-- January When will you box be closed and mail returned --ANS-- 11th day when will the first renewal notice be put in the box? --ANS-- First of that month when will webbats generate a reminder notice be place in a box --ANS-- 20th What are some additional services that the post office offers --ANS-- Selective Services, Passports, Duck Stamps, Why would you need to go to the Multi-cultural Out reach, Fact Sheets? --ANS-- to translate with customers in other languages What are some of the USPS retail communicators? --ANS-- Postal Bulletin, Retail marketing, Retail Digest, and Postal Merchandiser guide