Genesys ICCS Exam (IC System Configuration and Support) 70 Questions with 100% Correct Answers | Verified | Latest Update 2024

Describe the function of the Notifier subsystem. - It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - IP tells the system how to behave when an event occurs. It controls the execution of the handlers that provide much of the system's functionality. Describe the function of the Telephony Services subsystem. - It is the only component that communicates directly with the hardware. It allows IC to detect telephony events and to perform operations on telephone calls. What is a queue? - A container for interactions that can be processed. Describe system and non-system queues. - The system queue receives all incoming interactions before they are sent on to a non-system queue. Non-system queues are user queues, station queues, and ACD queues.