IAHSS HOSPITAL SECURITY OFFICERS 6TH ED CHPTS 1-19 TEST#1 101 Questions & Answers!!

Which of the following is Not one of the classifications of healthcare organizations discussed in this chapter? - ANSWER an Individual healthcare organization Which of the following is Not a risk issue for healthcare? - ANSWER High percentage of technical and professional staff Which of the following is usually at the top of the organizational chart? - ANSWER Board of Directors Which of the following statements best describes employees? - ANSWER All staff is directly employed by the facility Security uses senior management's endorsement to build what kind of program? - ANSWER a strong and effective program How should friendships and interpersonal relationships between security officers and staff members from other departments be treated? - ANSWER Encouraged, but security staff must be educated about ethics and avoid favoritism. Which of the following allows a department to assess its cost effectiveness within an organization? - ANSWER Benchmarking - gives a good comparison of a department's cost effectiveness by comparing other organizations. What should the most primary overriding concern of any security department be? - ANSWER The safety and well being of anyone in the facility. Which of the following are skills a security professional should have and use at all times? - ANSWER Good observation and communication skills, and tolerance Why are vendors potentially a high security risk to a healthcare facility - ANSWER Vendors have access to sensitive areas with little to no background checks. In patient and family centered care philosophy, who determines which individuals are part of the patient's family? - ANSWER The patient, if mature and competent to do so Which of the following is Not an example of an external customer? - ANSWER Employees Which of the following does Not help the security uniform communicate an appropriate message to the public? - ANSWER Wearing the uniform shirt untucked. Which of the following is Not an example of undesirable behavior and demeanor in a security officer? - ANSWER Confidence What is the relationship between employees and management sometimes called? - ANSWER Employee relations Which of the following may union members Not do during picketing? - ANSWER Block entrances to the facility.