Customer Service Specialist Practice Examination questions and answers well illustrated.

Customer Service Specialist Practice Examination questions and answers well illustrated. Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment - correct answers.A; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. State opinions as facts d. State facts without gossip or rumors - correct answers.D; state facts without gossip or rumors To become a successful leader, it is mandatory that you have a compulsive drive to succeed. a. True b. False - correct answers.B; false The mind of a successful person is: a. usually in a lower I.Q. range b. smarter than others c. hard to understand because it comes naturally d. on call at all times - correct answers.D; on call at all times Which of the following statements reflects a positive image to the customer? a. I shouldn't b. Let's see what I can do c. That could not have happened d. But... - correct answers.B; let's see what I can do Every business decision we make should be geared toward holding firm for our employer's sake a. True b. False - correct answers.B; false If we display trait