WGU Operations Management - C215, Exam Review Questions and answers, rated A+ 2024

Fitness for use - -How well the product performs for its intended use Support Services - -quality defined in terms of the support provided after the product or service is purchased Value for Price Paid - -Evaluation of usefulness vs. price paid Psychological Criteria - -Focuses on judgmental evaluations of what constitutes product or service excellence. 14 Points for Quality Improvement - -Created (by Deming) to guide companies in quality improvement stressed managements responsibility for quality. ISO 1400 - -A collection of the best practices for managing an organization's impact on the environment. ISO 9004:2009 - -focuses on how to make a quality management system more efficient and effective Kaizen - -continuous improvement ISO 9001:2008 - -a set of standards governing documentation of a quality program ISO 9000 - -Set of international standards on quality management and quality assurance, critical to international business